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15
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won’t run or ll,
washer stops working
(cont.)
Check proper electrical supply. Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be stopped to reduce suds.
Washer may be tightly packed. Remove several items, rearrange load evenly around the
washplate. Close lid and press START/PAUSE.
Add only 1 or 2 additional items after washer has started.
Do not add more water to the washer.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and following
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Select your
cycle. Press START/PAUSE. Do not add more detergent.
Washer not draining/
spinning, loads are still
wet
Empty pockets and use garment
bags for small items.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your item.
Washer may be tightly packed or
unbalanced.
Tightly packed loads may not allow the washer to spin correctly,
leaving the load wetter than normal. Evenly arrange the wet load
for balanced spinning. Select RINSE & SPIN to remove excess
water. See “Using Your Washer” for loading recommendations.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Check drain hose for proper installation. Use drain hose
form and securely attach to drainpipe or tub. Do not tape
over drain opening. Lower drain hose if the end is higher than
96" (2.4 m) above the oor. Remove any clogs from drain hose.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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