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en Faults and what to do about them.
48
Faults and what to do about them.
Faults Cause/remedy
Water is leaking from the
machine.
■ Attach the drain hose correctly or replace it.
■ Tighten the threaded joint on the supply hose.
The machine is not filling
with water.
Detergent is not being
dispensed.
■ Have you pressed the A button?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter. ~ Page 44
■ Is the supply hose kinked or trapped?
The door will not open. ■ The safety function is activated. Do you want to stop the programme?
~ Page 38
■ Is the E childproof lock activated? Deactivate it. ~ Page 37
■ Is "- - -" selected (Rinse Stop = no final spin)? ~ Page 38
■ Can the door only be opened using the emergency release? ~ Page 46
The programme will not
start.
■ Have you pressed the A button?
■ Is Ready in selected?
■ Is the door closed?
■ Is the E childproof lock activated? Deactivate it. ~ Page 37
The drum briefly jerks or
judders after the
programme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder
briefly when the wash programme starts.
The water is not draining. ■ Is "- - -" selected (Rinse Stop = no final spin)? ~ Page 38
■ Clean the drain pump. ~ Page 43
■ Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry is wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is the selected speed too low?
The spin cycle runs
several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is adjusting an
imbalance by repeatedly distributing the laundry.
■ Not a fault – the foam detection system has activated an additional a rinse
cycle.
The length of the
programme changes
during the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown in the display
panel.
There is water remaining
in the care product
compartment i .
■ Not a fault – the effectiveness of the care product is not affected.
■ Clean the insert, if necessary.
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