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7
SERVICE
If you ring Customer Service, please have the Model Number to hand, as we
won’t be able to help you without it. It’s on the rating plate (usually
underneath the product).
The product isn’t user-serviceable. If it’s not working, read the instructions,
check the plug fuse and main fuse/circuit breaker. If it’s still not working,
consult your retailer.
If that doesn’t solve the problem – ring Customer Service – they may be
able to oer technical advice.
If they advise you to return the product to us, pack it carefully, include a
note with your name, address, day phone number, and what’s wrong. If
under guarantee, say where and when purchased, and include proof of
purchase (till receipt). Send it to:
Customer Service, Spectrum Brands (UK) Ltd, Fir Street, Failsworth,
Manchester M35 0HS
email: support@russellhobbs.com
telephone: 0345 658 9700 (local rate number)
Please note: If you have purchased the product within the last 6 months,
please contact the retailer in the rst instance to deal with any matters
relating to warranty.
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