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Consumer Support Troubleshooting Tips
Operating Instructions Safety InstructionsInstallation Instructions
Before you call for service…
32
Problem Possible Causes What To Do
No water or ice cube
Supply line or shutoff •Call a plumber.
production
valve is clogged.
Water filter clogged. •Replace filter cartridge or remove filter and install plug.
Dispenser is
LOCKED
. •Press and hold the
LOCK
pad for 3 seconds.
CUBED ICE was selected
Last setting was •A few cubes were left in the crusher from the previous
but CRUSHED ICE CRUSHED ICE.
setting. This is normal.
was dispensed
(on some models)
Refrigerator has odor
Foods transmitting •Foods with strong odors should be tightly wrapped.
odor to refrigerator.
•Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning. • See
Care and cleaning.
Moisture forms on
Not unusual during •Wipe surface dry.
outside of refrigerator
periods of high humidity.
Moisture collects inside
Too frequent or too
(in humid weather, air
long door openings.
carries moisture into
refrigerator when doors
are opened)
Interior light does
No power at outlet. •Replace fuse or reset the breaker.
not work
Light bulb burned out. •See
Replacing the light bulbs.
Water on kitchen floor or
Cubes jammed in chute. •Poke ice through with a wooden spoon.
on bottom of freezer
Hot air from bottom
Normal air flow cooling
of refrigerator
motor. In the refrigeration
process, it is normal that
heat be expelled in the
area under the refrigerator.
Some floor coverings
are sensitive and will
discolor at these normal
and safe temperatures.
Refrigerator never
Adaptive defrost keeps •This is normal. The refrigerator will cycle off after the
shuts off but the
compressor running during door remains closed for 2 hours.
temperatures are OK
door openings.
Refrigerator is beeping
Door is open. •Close door.
Door not closing properly
Door gasket on hinge side •Apply paraffin wax to the face of the gasket.
sticking or folding over.
A door bin is hitting a shelf •Move the door bin up one position.
inside the refrigerator.
Actual temperature not
Unit just plugged in. •Allow 24 hours for system to stabilize.
equal to Set temperature
Door open for too long. •Allow 24 hours for system to stabilize.
Warm food added to refrigerator. •Allow 24 hours for system to stabilize.
Defrost cycle is in process. •Allow 24 hours for system to stabilize.
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