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AlorAir Warranty Steps:
1.Once receive the goods, customers must log in www.alorair.com to fill out the warranty registration form and submit to
AlorAir company. We will receive your purchasing and installation information and save it. If no warranty registration is
sent to us, warranty period will begin the day the shipment left the warehouse. Please be sure to record serial # and date
of installation. You will need this information to receive the RA number.
2.If warranty service is necessary, customers must contact Alorair Tech Support by sales@alorair.com or local technical
service phone to receive a Return Authorization (RA number). Once an RA has been issued, customers should bring the
unit to a certified repair center. AlorAir will arrange the shipping to bring the unit back to the Alorair warehouse (at the
expense of the customers) if customers are not available.
3.After the unit has been received by Alorair (whether at a repair center or the warehouse), Alorair will have an initial
inspection. If it is determined to be invalid warranty claim (see exclusions below), customers have to pay for all
associated repair costs and shipping costs for units repair.
4.Customers can pick up the unit after repair at their own expense for shipping. Units will have a rigorous testing before
sending it back to customers
5.ustomer a new unit within the same year warranty from the date of replacement.
6. After parts are repaired or replaced by AlorAir, the original warranty period continues to applies until meet its
deadline.
Warranty
All warranty benefits apply to the original owner only. Warranty cannot be transferred or assigned.
1 YEAR (FROM DATE OF PURCHASE): Alorair Solitions warrants the dehumidifier will operate free of defects in workman-
ship and materials. At it's discretion, Alorair will repair or replace any malfunctioning components, free of charge
(excluding transportation costs)
3 YEARS (FROM DATE OF PURCHASE): Alorair Solitionswarrants the refrigeration circuit (compressor, condenser and
evaporator) will operate free of defects in material or workmanship. At it's discretion, Alorair will replace defective parts,
including factory labor or refrigerant. This does not include transportation.
5 YEARS (FROM DATE OF PURCHASE): Alorair Solitions warrants the compressor, condenser, and evaporator will
operate free of any defects in material or workmanship. At it's discretion, Alorair will repair or replace the defective parts.
This does not include labor, transportation, or refrigerant.
CUSTOMER RESPONSIBILITIES: In order to take advantage of the warranty service, the customer must do the follow-
ing:
1. Customer must provide normal care and maintenance (including, but not limited to cleaning filters, coils and pumps)
2. Removal and re-installation of unit is the sole responsibility of owner.
3. If customer cannot return unit to certified repair center, all costs associated with freight shipment are borne by the
customer. In addition, all duties related to freight shipments, including but not limited to palletizing, wrapping, labeling,
and pickup are associated with customer.
4. If shipped, customer is responsible for all risk of loss or damage.
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