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- Owner's manual - (English, French, Spanish)
- What’s included
- Operations
- Maintenance
- Troubleshooting
Table of contents
Owner Manual Washer
What’s included
Make sure all the parts are included in the product package. If you have a problem with the washer or the parts, contact a local Samsung customer center or the retailer.
- Release lever
- Detergent drawer
- Control panel
- Door
- Drum
- Pump filter
- Filter cover
- Emergency drain tube
- Worktop
- Power plug
- Drain hose
- Levelling feet
Operations
WARNING: To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.
Feature panel
Simple steps to start
- Press Power to turn on the washer.
- Turn the Cycle Selector to select a cycle.
- Change the cycle settings (Temp., Spin, and Soil Level) as necessary.
- Select desired options as necessary.
- Press Start/Pause.
To change the cycle during operation
- Press Start/Pause to stop operation.
- Select a different cycle.
- Press Start/Pause again to start the new cycle.
WARNING: Do not place anything on top of your washer while it is running.
Cycle overview
Standard cycles
Options
Delay End
You can set the washer to finish your wash automatically at a later time, choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.
- Select a cycle. Then change the cycle settings if necessary.
- Press Delay End repeatedly until a desired end time is set.
- Press Start/Pause.
The indicator turns on with the clock running. - To cancel the Delay End, restart the washer by pressing Power.
Real-life case
You want to finish a two-hour cycle 3 hours later from now. For this, you add the Delay End option to the current cycle with the 3-hour setting, and press Start/Pause at 2:00 p.m. Then, what happens? The washer starts operating at 3:00 p.m., and ends at 5:00 p.m. Provided below is the time line for this example.
Special features
Garment+
You can add or take out laundry items even after the wash has started, as long as the “ ” light is on. Pushing the START/PAUSE button unlocks the door, unless the water is too hot or if there is too much water in your washer. If you are able to unlock the door and wish to continue the wash cycle, close the door, and then press the START/PAUSE button.
Spin Only
If you press the POWER button and then press and hold the Spin button for 3 seconds, the spin time will be displayed on the display panel.
Then, press the Spin button repeatedly until the required spin level is selected, and then press the START/PAUSE button.
NOTE: Before pressing the Spin Only button to use the Spin Only function, you can select a cycle with the Cycle Selector. If you have selected a cycle, you can only select the spin level corresponding to the selected cycle.
Child Lock
Child Lock prevents children from playing with your washer.
Once you have activated the Child Lock function, the control panel cannot be activated, preventing children from playing with the washer.
Activating the Child Lock function
Press and hold both the Soil Level and Extra Rinse buttons simultaneously for 3 seconds.
- When you activate the Child Lock function, the door locks and the “Child Lock ” lamp illuminates.
- If you press the START/PAUSE button after you have activated the Child Lock function , none of the buttons will work except for the POWER button.
- If you press a button when the buttons are locked, the “Child Lock ” lamp blinks.
Pausing the Child Lock function
When the door is locked or the buttons are locked by the Child Lock function, you can pause the Child Lock operation for 1 minute by pressing and holding both the Soil Level and Extra Rinse buttons simultaneously for approximately 3 seconds.
- If you pause the Child Lock mode temporarily, the door lock is released for 1 minute for user convenience. During this period, the “Child Lock ” lamp blinks.
- If you open the door after the minute is over, an alarm sounds for up to 2 minutes.
- If you close the door within the 2 minutes, the door is locked and the Child Lock function is reactivated. If you close the door after the 2 minutes, the door is not locked automatically and no alarm sounds.
Deactivating the Child Lock function
Press and hold both the Soil Level and Extra Rinse buttons simultaneously for approximately 6 seconds.
Or In “pausing the child lock function” status, press and hole both Soil Level and Extra Rinse buttons simultaneously for approximately 3 seconds more.
WARNING
- When you deactivate the Child Lock function, the door is unlocked and the “Child Lock ” is turned off.
- The Child Lock function prevents children or the infirm from accidently operating the washer and injuring themselves.
- If a child enters the washing machine, the child may become trapped and suffocate.
- Once you have activated the Child Lock function, it continues working even if the power is turned off.
- Opening the door by force can result in injury due to damage to the product.
CAUTION: To add laundry after you have activated the Child Lock function, you must first pause or deactivate the Child Lock function.
NOTE: If you want to open the door of the washing machine when the Child Lock function is activated:
- Pause or deactivate the Child Lock function.
- Turn the washing machine off and then on again.
My Cycle
Create your own washing cycle with preferred settings, and use the cycle with one button.
To create your own cycle
- Turn the Cycle Selector to select a cycle.
- Change the cycle settings (Temp., Spin, and Soil Level) as necessary.
- To add an option, press the corresponding buttons.
- Press and hold My Cycle for 3 seconds to save your settings. Applicable indicators blink for 3 seconds.
Once you save the cycle, you can use it by pressing My Cycle.
NOTE: If you press and release My Cycle within 3 seconds, the previously saved cycle and options appear.
Sound
Mute or unmute the sound.
- To mute or unmute the sound, press and hold the Temp. button for 3 seconds. When the sound is muted, the indicator turns on.
Using Steam Wash
If you select Deep Steam course, the steam acts at the most effective times for the detected amount of laundry, maximizing the effect of the steam, increasing the wash temperature, enhancing the Soak effect, and improving wash performance.
- Load the washer.
- Press the Power button.
- Turn the Cycle Selector and select a Deep Steam Course.
- Add detergent to the dispenser tray and add fabric softener up to the marked line.
- Press the Start/Pause button.
The washer automatically selects the optimal wash conditions by sensing the weight of the laundry.
NOTE: Steam may not necessarily be visible during the steam cycles. Steam may not be present during the entire steam wash cycle.
ATC (Auto Temperature Control)
ATC enables the washer to control water temperatures in each washing process using the internal thermistor. It is designed to maintain a certain level of washing temperature for best results.
NOTE:
- If you select NORMAL or HEAVY DUTY, you may notice the washer supplying cold water. This is normal because the machine is designed to reduce power consumption.
- In these cycles, the Hot temperature is similar to bath-water temperatures, and the Warm temperature to comfortable swimming pool temperatures.
- To wash clothes at a specific temperature, you must choose a different cycle first.
Maintenance
Keep the washer clean to prevent deteriorated performance and to preserve its life cycle.
WARNING: Certain internal parts are intentionally not grounded and may present a risk electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump.
Self Clean
Certain usage and environmental conditions may result in some residue build-up or odor in the washer drum. To prevent this build-up of residue or odor causing bacteria and keep your washer drum fresh and clean, perform the Self Clean+ cycle at least once a month or every 40 cycles. Perform the recommended procedure below when using the Self Clean+ cycle.
- Remove all items from the washer drum and ensure the drum is empty. Laundry left in the drum during the Self Clean+ cycle may be damaged.
- Press Self Clean.
- Press Start/Pause.
NOTE:
- The water temperature for Self Clean+ is defaulted to Hot. This temperature cannot be changed.
- In the case where residue is present in the washer drum, add liquid chlorine bleach to the MAX level line in the main-wash compartment before starting the Self Clean+ cycle. Do not add the liquid chlorine bleach to the bleach compartment (This is only the case for Self Clean+ cycle). Do not exceed the max line. Do not use or mix any other detergent or chemicals during the Self Clean+ cycle.
- If necessary, run a RINSE+SPIN Cycle after the Self Clean+ cycle has completed to help remove any remaining residue.
CAUTION: If there is chlorine bleach left in the washer drum for an extended period of time, rust can occur.
Self Clean+ reminder ( )
- After 40 washing cycles, the Self Clean+ LED reminder icon and the Self Clean+ cycle LED will blink on the control panel for an hour and then turn off automatically.
- The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 40 cycles have been completed.
Smart Care
To enable this function, you must first download the Samsung Smart Washer at the Play Store or the Apple Store, and install it on a mobile device featuring the camera operation. The Smart Care function has been optimized for:
Galaxy & iPhone series (cannot be supported for some models)
The washer runs the self-diagnosis in the background, and displays an information code if an error is found. If this is the case, follow the steps below:
- Run the Samsung Smart Washer app on your mobile device, then press and hold the Super Speed button for 3 seconds within 10 seconds after turning the power on by pressing the Power button.
- Present the mobile device to the washer’s display panel so that the mobile device and the washer face each other. Then, the information code will be recognized automatically by the app.
- When the information code is recognized correctly, the app provides detailed information for the error with further actions.
NOTE
- The function name, Smart Care, may differ depending on the language.
- If the washer reflects light on the display, the app may fail to recognize the information code.
- If the app fails to recognize the Smart Care code consecutively, enter the information code manually onto the app screen.
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
- Power off and unplug the washer from the electrical outlet.
- Gently press the top area of the filter cover to open.
- Put an empty, spacious container around the cover, and stretch the emergency drain tube to the container while holding the tube cap (A).
- Open the tube cap and let water in the Emergency drain tube (B) flow into the container.
- When done, close the tube cap, and reinsert the tube. Then, close the filter cover.
See other models: NA30K7750TG/AA DVE45T6100C/AC SM-G981UZAASPR NA36K7750TS/AA HW-Q80R/XY
NOTE: Use a spacious container because the water in the drum may be more than expected.
Cleaning
Surface of the washer
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washer.
Mesh filter
Clean the mesh filter of the water hose once or twice a year.
- Turn off the washer, and unplug the power cord.
- Close the faucet.
- Loosen and disconnect the water hose from the back of the washer. Cover the hose with a cloth to prevent water from gushing out.
- Use pliers to pull out the mesh filter from the inlet valve.
- Submerge the mesh filter deeply in water so that the threaded connector is also submerged.
- Dry the mesh filter completely in the shade.
- Reinsert the mesh filter into the inlet valve, and reconnect the water hose to the inlet valve.
- Open the faucet.
NOTE: If the mesh filter is clogged, an information code of “4C” appears on the screen.
Pump filter
It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging.
- Turn off the washer, and unplug the power cord.
- Drain the remaining water inside the drum. See the “Emergency drain” section.
- Gently press the top area of the filte cover to open.
- Turn the pump filter knob (A) to the left, and drain off the remaining water.
- Clean the pump filter using soft brushes. Make sure the drain pump propeller inside the filter is unclogged.
- Reinsert the pump filter, and turn the filter knob to the right.
NOTE
- Some pump filters feature a safety knob that is designed to prevent accidents by children. To open the safety knob of the pump filter, push in and turn it anticlockwise. The spring mechanism of the safety knob helps open the filter.
- To close the safety knob of the pump filter, turn it clockwise. The spring makes a rattling sound, which is normal.
NOTE: If the pump filter is clogged, an information code of “5C” appears on the screen.
CAUTION
- Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.
- Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak.
Detergent drawer
- While holding down the release lever (A) inside the drawer, slide open the drawer.
- Clean the drawer components in flowing water using a soft brush.
- Clean the drawer recess using a soft brush.
- Reinsert the release lever and the Liquid detergent container to the drawer.
- Slide the drawer inward to close it.
NOTE: To remove remaining detergent, perform the RINSE+SPIN cycle with the drum being empty.
Door diaphragm
- Open the washer door and remove any clothing or items from the washer.
- Check if there are any foreign substances on the grey Diaphragm 1 between the lid and the drum.
To check this, turn the Diaphragm 2 out. - If there are any foreign substances, remove them.
- If you find stained areas, wipe them down using the procedure below:
a) Carefully combine ¾ cup (177 mL) of liquid chlorine bleach with 1 gal. (3.8 L) of warm tap water.
b) Wipe the Diaphragm area with the dilute solution using a damp cloth.
c) Let stand 5 minutes.
d) Wipe down the area thoroughly with a dry cloth and let the washer interior air dry with the door open.
CAUTION: Wear rubber gloves when cleaning for prolonged periods. Refer to the bleach manufacturer’s instructions for proper use.
Recovery from freezing
The washer may freeze when it drops below 0 °C.
- Turn off the washer, and unplug the power cord.
- Pour warm water over the faucet to loosen the water hose.
- Disconnect the water hose, and soak it in warm water.
- Pour warm water into the drum and leave it for about 10 minutes.
- Reconnect the water hose to the faucet.
NOTE: If the washer still doesn’t operate normally, repeat the above steps until it operates normally.
Care against an extended time of disuse
Avoid leaving the washer unused for an extended time. If this is the case, drain the washer and unplug the power cord.
- Turn the Cycle Selector to select RINSE+SPIN.
- Empty the drum, and press Start/Pause.
- When the cycle is complete, close the faucet and disconnect the water hose.
- Turn off the washer, and unplug the power cord.
- Open the door to let air circulate through the drum.
Cleaning the exterior
- Turn off the water faucets after finishing the day’s washing.
This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the door open to allow the inside of your washer to dry out. - Use a soft cloth to wipe up all detergent, bleach or other spills as they occur.
Clean the following as recommended below:
Control Panel – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray.
cleaners directly on the panel.
Cleaning the interior
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.
CAUTION: Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry.
NOTE: Hard water deposits may be removed, if needed. Use a cleaner labeled “Washer safe”.
Troubleshooting
Checkpoints
If you encounter a problem with the washer, first check the table below and try the suggestions.
Problem |
Action |
Does not start. |
|
Water supply is in sufficient, or no water is supplied. |
|
After a cycle, detergent remains in the detergent drawer. |
|
Excessive vibrations or makes noise. |
|
Does not drain and/or spin. |
|
The door does not open. |
|
Excessive suds. |
|
Cannot apply additional detergent. |
|
Stops. |
|
Fills with the wrong water temperature. |
|
Load is wet at the end of a cycle. |
|
Leaks water. |
|
Has odours. |
|
No bubbles are seen (Bubbles hot models only). |
|
Information codes
If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.
Code |
Action |
4C |
Water is not supplied.
|
4C2 |
|
5C |
Water is not draining.
|
dC |
Operating the washer with the door open.
|
OC |
Water has overflowed.
|
LC, LC1 |
Check the drain hose.
|
Ub |
Spinning does not work.
|
3C |
Check the motor for operation.
|
UC |
The electronic control needs to be checked.
|
Low voltage detected.
|
|
HC |
High temperature heating check.
|
1C |
The Water Level sensor is not working properly.
|
AC |
Check communications between main and sub PBAs.
|