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21
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with
the oor and locked.
Front and rear feet or wheels must be in rm contact with oor
and washer must be level to operate properly.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a ¾"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in the Installation Instructions.
Vibration during spinning
or washer stopped
Load could be unbalanced. Load items in loose heaps evenly around the washplate. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Avoid washing single items. Balance a single item such as a rug or
jeans jacket with a few extra items. Redistribute the load, close
the lid, and press START/PAUSE.
Item or load not suitable for selected cycle. See “Cycle Guide”
and “Using Your Washer.”
Noises
Clicking or metallic noises Objects may be caught in washer
drain system.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary
to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as nal amounts of water are
removed during the spin/drain cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Whirring Basket may be slowing down. You may hear the whirring sound of the basket slowing down.
This is normal.
Water Leaks
Check the following for
proper installation:
Washer not level. Water may splash off basket if washer is not level.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure ll hose at washers are properly seated.
Drain hose connection. Properly secure drain hose to drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets).
Washer not loaded as recommended. An unbalanced load can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer not performing as expected
Not enough water
in washer
Load not completely covered in water. This is normal operation for an HE low-water washer. The load
will not be completely underwater. The washer senses load sizes
and adds correct amount of water for optimal cleaning.
IMPORTANT: Do not add more water to washer. Adding water lifts
the items off the washplate, resulting in less effective cleaning.
Run Clean Washer cycle to optimize the water level and
wash performance.
First try the solutions suggested here for assistance and to possibly avoid a service call.
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