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10
Power Failure
If power failure occurs, the electric igniters will not work. No attempt should be made to operate appliance during a power failure.
Make sure surface controls are in “OFF” position.
Troubleshooting
Problem Possible Cause and/or Problem
Igniters will not work Circuit is tripped
Fuse is blown
Rangetop is not connected to power
Igniters sparking but no
ame ignition
Gas supply valve is in “OFF” position
Gas supply is interrupted
Igniters sparking
continuously after ame
ignition
Power supply is not grounded
Power supply polarity is reversed
Igniters are wet or dirty
Burner ignites byt ame
is large, distorted or
yellow
Burner ports are clogged
Unit is being operated on wrong type of gas
Air shutters not properly adjusted
Service Information
If service is required, call your authorized service agency.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you
continue to have service problems, contact Viking Range, LLC at1-888-845-4641, or write to:
Viking Range, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is ever required. The model and serial number
label for your rangetop can be found by lifting up the front of the unit and looking underneath the base..
Model no. _________________________________________Serial no. __________________________________________
Date of purchase ___________________________________Date Installed ______________________________________
Dealer’s name ________________________________________________________________________________________
Address _____________________________________________________________________________________________
____________________________________________________________________________________________________
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
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