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Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12461813) - 2019 - CRC - 7/25/18
Customer Information 347
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 347
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 349
Customer Assistance for Text
Telephone (TTY) Users . . . . . 350
Online Owner Center . . . . . . . . . 350
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 351
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 351
Scheduling Service
Appointments . . . . . . . . . . . . . . . 353
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 353
Collision Damage Repair . . . . . 354
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 357
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 357
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 358
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 358
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 359
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 359
Event Data Recorders . . . . . . . . 359
OnStar . . . . . . . . . . . . . . . . . . . . . . . 360
Infotainment System . . . . . . . . . . 360
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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