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34
Before You Call
Soil not completely
removed after self clean.
• Self Clean was interrupted. Review instructions in “Self Clean” section on page 26.
• Excessive spills on oven bottom. Clean before starting self clean.
• Failure to clean soil from the oven frame, the door liner outside the oven door gasket, and the
small area at the front center of the oven bottom. These areas are not in the self-cleaning area,
but they get hot enough to burn on residue. Clean these areas before starting the self-cleaning
cycle. Burned-on residue can be cleaned with a stiff nylon brush and water or a nylon scrubber.
Be careful not to damage the oven gasket.
Appliance is not level • Be sure floor is level, strong and stable enough to adequately support range. If floor is sagging or
sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven and place a level on the oven rack. Adjust
leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square and
have sufficient room for appliance clearance.
Convection fan does not
rotate.
• Oven door is open. Convection fan will turn off if oven door is opened when Convection is active.
Close oven door.
Fan noise when the oven is
not running.
• Some models are equipped with a cooling fan that runs during the cooking process to cool
internal electronic components. It is normal for this fan to continue to run for an extended period
of time, even when the oven is off.
Cannot move appliance
easily. Appliance must be
accessible for service.
• Cabinets not square or are built in too tightly. Contact builder or installer to make appliance
accessible.
• Carpet interferes with appliance. Provide sufficient space so appliance can be lifted over carpet.
Entire appliance does not
operate.
• Make sure power cord is plugged properly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local electric company for
service outage information.
• Problem with appliance internal wiring or appliance to electrical supply connection. Call for
assistance (See back cover).
Surface burners do not light. • Surface control knob has not been completely turned to LITE. Push in and turn the surface control
knob to LITE until burner ignites and then turn control knob to desired flame size.
• Burner ports are clogged. With the burners OFF, use a small-gauge wire or needle to clean ports.
See the Care and Cleaning section for complete instructions.
• Appliance power cord is disconnected from outlet. Be sure power cord is securely plugged into
the electrical outlet.
• Electrical power outage.
Surface burner flame is
orange.
• Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
• In coastal areas, a slightly orange flame is unavoidable due to salt air.
Surface burner flame burns
half way around.
• Burner ports are clogged. With the burner OFF, clean ports by using a small-gauge wire or
needle.
• Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until flame
is full. Dry the burners thoroughly and follow instructions in the Care and Cleaning section.
Problem Solution
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