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MYFORD TOUCH™
TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). For more
information visit:
Websites
www.SYNCMyRide.com
www.SYNCMyRide.ca
www.syncmaroute.ca
Phone issues
Possible solution(s)Possible cause(s)Issue
Review your phone's manual
about audio adjustments.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
SYNC is not able to down-
load my phonebook.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try pushing your phonebook
contacts to SYNC. See
Phone (page 369).
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC. See
Phone (page 369).
This may be a limitation on
your phone's capability.
The system says that the
phonebook has downloaded
but the phonebook in SYNC
is empty or missing
contacts.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
395
Escape (TM2) Canada/United States of America, enUSA, Second Printing
MyFord Touch™ (If Equipped)
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