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49-1000471 Rev. 3 35
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Water spurting from
dispenser
Newly-installed filter cartridge. Run water from the dispenser for 3 minutes (about 1
1
/2
gallons).
Water is not dispensed (on
some models) but icemaker
is working
Water in reservoir is frozen. Call for service.
Refrigerator control setting is too cold. Set to a warmer setting.
No water or ice cube
production
Supply line or shutoff valve is
clogged.
Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and install
plug.
Dispenser is LOCKED. 3UHVVDQGKROGWKH/2&.&21752/6SDGIRU
seconds.
Filter is not properly installed.
Filter water leak
Replace filter or make sure the water filter is
properly installed (refer to water filter section).
CUBED ICE was selected
but CRUSHED ICE was
dispensed (on some models)
Last setting was CRUSHED ICE. A few cubes were left in the crusher from the previous
setting. This is normal.
Refrigerator has odor Foods transmitting odor to
refrigerator.
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replace every three months.
Interior needs cleaning. See Care and cleaning.
Moisture forms on outside of
refrigerator
Not unusual during periods of high
humidity.
Wipe surface dry.
Moisture collects inside (in
humid weather, air carries
moisture into refrigerator
when doors are opened)
Too frequent or too long door
openings.
This is normal fo rthe beverage center.
Due to the higher himidity in the
refrigerator, you may on occasion
experience fog or small amounts
of moisture in the refrigerator
compartment
This is normal for the beverage center loads and
environmental conditions change with a paper towel if
desired.
Interior light does not work No power at outlet. Replace fuse or reset the breaker.
Light bulb burned out. See Replacing the light bulbs.
For LED lights Call Service.
Water on kitchen floor or on
bottom of freezer
Cubes jammed in chute. Poke ice through with a wooden spoon.
Hot air from bottom of
refrigerator
Normal air flow cooling motor. In the
refrigeration process, it is normal that
heat be expelled in the area under the
refrigerator. Some floor coverings are
sensitive and will discolor at these
normal and safe temperatures.
This is normal.
Refrigerator never shuts off
but the temperatures are OK
Adaptive defrost keeps compressor
running during door openings.
This is normal. The refrigerator will cycle off after the
door remains closed for 2 hours.
Refrigerator is beeping Door is open. Close door.
Door not closing properly Door gasket on hinge side sticking or
folding over.
Apply petroleum jelly on face of gasket
Actual temperature not equal
to Set temperature
Unit just plugged in. $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Door open for too long $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Warm food added to refrigerator $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Defrost cycle is in process $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Troubleshooting Tips... Before you call for service
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