Monogram ZV48SSJSS Owner's Manual

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49-2000857 Rev. 0 9

TROUBLESHOOTING

Problem Possible Causes What To Do

The halogen/heat lamp does

not work

The lamp or socket may be defective or

a wire could be disconnected.

Do some trouble-shooting by removing the lamp

and place it in the socket of a lamp that does work

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purpose of checking it). Does it work now? If no, the

lamp is defective. If your hood is still in-warranty, call

Monogram service and ask them to mail out a new

lamp. State clearly whether you need the halogen or

the heat lamp. Lamps on this product are covered by

warranty and are cataloged. If the hood is no longer

covered by warranty, reference the Care and Cleaning

section of this manual to see lamp requirements.

Lamps can be purchased at home building stores,

specialty lighting stores or through Monogram Parts.

Reference the defective lamp for information as well.

If you placed the lamp in a working socket and it does

illuminate, the original socket may be defective or a

wire may be disconnected. Call Monogram for service.

Part is missing/damaged/

defective

In the unlikely event that a part would

be missing, damaged or defective, we

can serve you, the consumer, quickly

by mailing these parts to you. We have

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These include:

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knobs, utensil rods, Owner’s Manual and Installation

Instructions.

Call Monogram service and carefully describe your

model number and the part you need. The model

number is located inside the hood chassis, behind the

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Duct cover is missing The duct cover is not included with

the hood. It must be purchased as an

accessory.

Ŷ6" duct cover for use with a 30" or 36" hood–order kit

#ZX36DC6J

Ŷ12" duct cover for use with a 30" or 36" hood–order

kit #ZX36DC12J

Ŷ6" duct cover for use with a 48" hood–order kit

#ZX48DC6J

Ŷ12" duct cover that works with a 48" hood–order kit

#ZX48DC12J

Call Monogram Parts. See Consumer Service page in

this manual for a list of phone numbers.

Installation part is missing/

damaged/ defective

We provide a 10" round, vertical duct

transition. This part can be mailed out

to the hood installer if it is in some way

unusable. All other duct transitions,

elbows, etc must be purchased locally.

We can also mail out many other parts

that come with the hood to your installer.

Call Monogram Service. See Consumer Service page

in this manual for a list of phone numbers. Ask them to

mail the parts only—no service call required.

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Monogram ZV48SSJSS 48" Stainless Steel Professional Hood

Owner's Manual - Page 9