Moosoo XL-618A Questions & Answers
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28 Questions
Brand new but will not charge been plugged in for 3 hours the 3 blue lights come on while charging but won't stay on when unplugged. chhttps://manualsfile.com/download/x52pxpkl1.html
1 like1. Connect the power adapter to the main engine and charge2. Take out the battery, charge with the charging seat3. Clean up the suction inletIf this issue persists, please contact customer service via: [email protected]
When I turn on my vacuum it’s very noisy, when I set it to the second speed it stops working. It’s fully charged no blockage.
- The fixing element of the vacuum cleaner is loose, and at this time, it is only necessary to reinforce the element.
- The motor fan has fallen off, and the fan hits the casing when it is running. You only need to adjust the motor fan.
- The main body of the vacuum cleaner is generally surrounded by a foam silencing layer, so you can check whether it is falling off or missing. If so, use 303 glue again for bonding. If it is damaged, just add another piece.
If this issue persists, please contact customer service via: [email protected]
MooSoo (XL-618A) turns on, immediately beeps and turns off. Fully charged. No clogs.
1. Blockage: Please make sure the accessories(floor brush/extension tube/filters) are clean(no hair entanglements, blockages).
2. Battery: Please make sure the battery is fully charged(all three blue indicator lights stay solid blue).
3. Please turn on the vacuum without putting on any attachments(floor brush/extension tube/filters), can it be turned on?
4. Please turn on the vacuum when it’s plugged in the power outlet, can it work longer? If so, there may be something wrong with the battery or charger.
Need replacement pre filter and screen, can I order from voodoo?
For replacement parts, please contact customer service via: [email protected]
Why has my vacuum become so noisy . The filters are clean and all hoses and tubes are clear.
There are two reasons: one is that the fixing element of the vacuum cleaner is loose, and at this time, it is only necessary to reinforce the element. The second is that the motor fan has fallen off, and the fan hits the casing when it is running. You only need to adjust the motor fan.
Love the vacuum but a couple days ago it started making a loud high pitch sound when it is vacuuming. Suction is still good.
There are two reasons: one is that the fixing element of the vacuum cleaner is loose, and at this time, it is only necessary to reinforce the element. The second is that the motor fan has fallen off, and the fan hits the casing when it is running. You only need to adjust the motor fan.
I have a fully charged battery, and my cordless vacuum shuts off after a few seconds. My vacuum isn’t a year old! What a waste of money! Can anyone help?
1 like3 blue light bars flash slowly; vacuum turns on for a second (and has an audible signal beep), then immediately off, then not at all! 100% clean of all debris. What's wrong?
My vacuum is fully charged and clean. When it is turned on. It makes a very loud sound and doesn't puck up a lot of dirt. How can I fix this?
My moosoo shuts off when im using it..the filters are clean and its fully charged...people are asking the same question...did you sell us an inferior product. Haven't even owned it a year yet ..please answer our question...
2 likesHi, I was wondering- did anyone ever get an answer to the (6) different questions about their Moosoos being "fully charged" but then not turning on? None of the questions seem to be answered. This is clearly a common problem with the Moosoo. I even contacted Moosoo's 'Customer Service' who made me "take a video of the problem" (??) to send to her (and a bunch of other stuff), who then decided the issue was "100% the motor" (??), And THEN told me there was "nothing they could do to help"....not even tell me where to buy a replacement charging cord.... since I "bought it off of Amazon and not the website".
Did anyone here ever figure out what the problem was with this issue, or how to fix it?1 likeI have the same problem. I bought a new charging cord, then a new battery and the problem remains. Sadly I think it a piece of junk. No help whatsoever from Moosoo help desk.
When emptying the canister, the honeycomb evidently fell out in the trash. How and where can I replace this part. I've tried but I cannot find what I need. Please help.
How to remove brush cylinder for cleaning?
my XL-618A brushes will not turn How do I try fixing it/?
Hi, I was wondering- did you ever get an answer to your question about your Moosoo being "fully charged" but refused to turn on/start cleaning? I see that 5 other people had the same question on here, as do I, but none of them seem to be answered. This is clearly a common problem with the Moosoo. Did you ever figure out what the problem was, or how to fix it?
1. Blockage: Please remove the floor brush and the extension tube, check carefully for blockages and clean it. 2. Battery: Please make sure the battery is fully charged (all three blue indicator lights stay solid blue). 3. Please turn on the vacuum without putting on any attachments (floor brush/extension tube/filters), can it be turned on? 4. Please turn on the vacuum when it’s plugged in the power outlet, can it work normally? If so, there may be something wrong with the battery or charger.
Mine is brand new, fully charged but won't turn on
Fully charged but turns off after a few seconds. How can I fix this?
Hi, I was wondering- did you ever get an answer to your question about your Moosoo being "fully charged" but refused to turn on/start cleaning? I see that 5 other people had the same question on here, as do I, but none of them seem to be answered. This is clearly a common problem with the Moosoo. Did you ever figure out what the problem was, or how to fix it?
1. Blockage: Please make sure the accessories(floor brush/extension tube/filters) are clean(no hair entanglements, blockages). 2. Battery: Please make sure the battery is fully charged(all three blue indicator lights stay solid blue). 3. Please turn on the vacuum without putting on any attachments(floor brush/extension tube/filters), can it be turned on? 4. Please turn on the vacuum when it’s plugged in the power outlet, can it work longer? If so, there may be something wrong with the battery or charger.
Mine shuts off although fully charged. How can I fix it?
Hi, I was wondering- did you ever get an answer to your question about your Moosoo being "fully charged" but refused to turn on/start cleaning? I see that 5 other people had the same question on here, as do I, but none of them seem to be answered. This is clearly a common problem with the Moosoo. Did you ever figure out what the problem was, or how to fix it?
Fully charged. Will not turn on
Hi, I was wondering- did you ever get an answer to your question about your Moosoo being "fully charged" but refused to turn on/start cleaning? I see that 5 other people had the same question on here, as do I, but none of them seem to be answered. This is clearly a common problem with the Moosoo. Did you ever figure out what the problem was, or how to fix it?
Fully charged, will not turn on
Hi, I was wondering- did you ever get an answer to your question about your Moosoo being "fully charged" but refused to turn on/start cleaning? I see that 5 other people had the same question on here, as do I, but none of them seem to be answered. This is clearly a common problem with the Moosoo. I even contacted Customer Service who made me take a video of the problem (??) and then decided it was my "motor" and said there was nothing they could or would do since I "bought it from Amazon". Did you ever figure out what the problem was, or how to fix it?
Is there a belt that turns the brush?
I had it for 4 months and it will not turn on after being fully charged
Hi, I was wondering- did you ever get an answer to your question about your Moosoo being "fully charged" but refused to turn on/start cleaning? I see that 5 other people had the same question on here, as do I, but none of them seem to be answered. This is clearly a common problem with the Moosoo. Did you ever figure out what the problem was, or how to fix it?
Vacuum keeps shutting off while using. Just fully re-charged. Indicator light shows steady 3 bars lit up. Push button once, vacuums about 30 seconds and shuts off. Push button twice, same thing. Hold button down, same thing.
Vacuum keeps shutting off while using. Just fully re-charged. Indicator light shows steady 3 bars lit up. Push button once, vacuums about 30 seconds and shuts off. Push button twice, same thing. Hold button down, same thing. WTH?
Mine is doing the same thing. I tried everything.
You have a clog somewhere in your vacuum
The LED search light is blinking when the MOOSOO Cordless Vacuum is turned on. How can I fix that?
I had the same issue. Removed the roller brush and cleaned and replaced it. Lights stopped blinking.
Cleaning filter: can the two plastic cyclinders when taken out of the the clear plastic (dirt catcher) be washed?
After removing the roller brush how do you replace it in the slot. It does not line to snap it into place
I have everything put together but do not know how to turn on. Did not receive warranty card
I have this vacuum and live it. Can it be used on new hardwood floors?
Yes absolutely!
floor brush does not work
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