You can find answers or submit your question.
In ManualsFile, you can ask and answer questions about your issues. We - volunteers - or other people who own the product will help you.
You should also read the documentation for your own answers. Download documentation for this product here.
After owning this fireplace for 10 months, obviously not running it in the summer, it smells like something is burning and leaves the smell for quite awhile after running it. I used canned air for the vents but it doesn’t smell like it’s coming out of there. Any suggestions?
The heat comes on but does stay on to heat the room, it stays on two to three minutes then shut off and then some time come back on 30 to 45 minutes later and stays on two to three minutes then sits offI parachutes this unit this past January and has not worked out of the box 23” fireplace console
If you have any questions about this product, please ask here.