Prettycare W300 Questions & Answers

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18 Questions

  • I have a W 300 and when I want to charge it ? E-1 Error code comes on and goes of after 2 Sec.! I t is completely clean! Everything ! What can I do? Bernhard

  • User Non avatar #135983 Asia11 months ago

    • Check filters, make sure you're reassembling them correctly.
    • Inspect both the brush head and the tube, remove any debris, tangled hair, or dust buildup.
    • Try to shut down and reboot the machine by pressing and holding the power button for 15 seconds.

    If everything's clean and reset doesn’t help, please contact Prettycare  directly for assistance.

  • User Non avatar #135007 United States11 months ago

    Motor burnt out

  • User Non avatar #131063 United States1 year ago

    I have a w300 vacuum when I go to charge the battery it shows 99% and the it goes to E8 code

  • User Non avatar #127379 United States1 year ago

    What does E4 mean on this particular unit?

  • What exactly does the E8 code mean? My grandma bought this for herself and it worked for a week, and she isn't sure if she used the wrong charger or something. Since I'm he handy repair guy in the family, I've been trying and trying and still failing at getting anything other than 100% and then E8 QUICKLY replaced the 100 when plugged in and keeps flashing a red ring with E8 and I can't get it to turn on or DO anything

  • User Non avatar #122080 United States1 year ago

    I have an error code E8. What should I do?

    1 like
  • Machine will run for a few seconds before E9 code appears and it shuts down

  • User Non avatar #127380 Asia1 year ago

    Should E9 appear in your display, switch the machine off and remove the filter, and clean away any fluff or debris caught in the filter. If the problem is not solved, please contact the PRETTYCARE service for assistance.

  • Brand new, plugging it in it says 60% and E8 and won’t turn on. Never used.

  • User Non avatar #119537 Canada1 year ago

    What does E1 mean???

  • User Non avatar #119545 Asia1 year ago

    This means that the vacuum cleaner cannot create sufficient suction due to a blockage or clog in the pre-filter or other parts of the machine. To resolve the issue: 

    • Clean or replace the pre-filter and check for any blockages in the air path.
    • Check and clean the fan and suction port.

    If the problem is not solved, please contact the PRETTYCARE service at [email protected] for assistance.

  • No power at all after charging both places. Only used a few months and it appears to be dead. I’ve tried contacting support. No response.

  • User Non avatar #107630 United States2 years ago

    I’m getting Error Code E8. I have cleared it out and cleaned it. No run. Only says O% and E8.

  • User Non avatar #107940 Asia2 years ago

    In this case, please contact the PRETTYCARE service at [email protected] for assistance.

  • User Non avatar #106346 United States2 years ago

    When I charge the battery it goes from Bluetooth red flashing. What does that mean?

  • User Non avatar #106348 Asia2 years ago

    In this case, please contact the PRETTYCARE service at [email protected] for assistance.

  • What does E9 error code mean?

  • User Non avatar #106345 Asia2 years ago

    Should E9 appear in your display, switch the machine off and remove the filter, and clean away any fluff or debris caught in the filter. If the problem is not solved, please contact the PRETTYCARE after-sale team.

  • When I plug the W300 vacuum in I get no results.I've checked the outlet its fine. The on/off switch doesn't seem to push in all the way?

  • User Non avatar #105297 United States2 years ago

    • Make sure cleaner is fully powered.
    • Push charger securely into electical outlet, try another outlet or check circuit breacker.
    • Product suction is blocked, clean up the suction inlet.

  • User Non avatar #103749 United States2 years ago

    E1 flashes when plugged in.

  • User Non avatar #105296 United States2 years ago

    Try to shut down and reboot the machine, if the problem is not solved, please contact via [email protected] for assistance.

  • User Non avatar #103589 United States2 years ago

    How do you clean out

  • User Non avatar #104803 United States2 years ago

    You can read the "Cleaning & Maintaining" section at: https://manualsfile.com/product/k2t82ogncqz.html?page=9

  • F1 error message, what does it mean

  • What does E1 mean when I plug the charger into vacuum?

    1 like