Loading ...
Loading ...
Loading ...
Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
Customer Information 317
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 317
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 319
Customer Assistance for Text
Telephone (TTY) Users . . . . . 320
Online Owner Center . . . . . . . . . 320
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 321
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 321
Scheduling Service
Appointments . . . . . . . . . . . . . . . 323
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 323
Collision Damage Repair . . . . . 324
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 326
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 328
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 328
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 329
Cybersecurity . . . . . . . . . . . . . . . . . 329
Event Data Recorders . . . . . . . . 329
OnStar . . . . . . . . . . . . . . . . . . . . . . . 330
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
Loading ...
Loading ...
Loading ...