To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY WARNING INSTRUCTIONS before operating this appliance.
Throughout this manual, features and appearance may vary from your model.
Step 1
IMPORTANT: See the dispenser section in this manual.

• Add fabric softener to the fabric softener dispenser.
• Add the manufacturer’s recommended amount of detergent. GE Appliances recommends the use of High Efficiency detergents such as
in your energy efficient washer. Place detergent pods in the bottom of the wash basket before adding clothes.
Step 2

• Loosely add items around Infusor. Overloading may negatively impact wash performance. See page 10 for suggested loading examples.
• Close lid.
NOTE: The washer will not start with lid open.
Step 3

• Select wash cycle.
• Select wash options, including Deep Rinse option when using fabric softener.
• Select options.
Step 4

• Press Start.

Power
Press Power to “wake up” the display. If the display is active, press Power to put the washer into idle mode.
NOTE: Pressing Power does not disconnect the appliance from the power supply.
Start/Pause
Press Start to begin the cycle. If the washer is running, pressing it once will pause the washer
Display
The display shows the approximate time remaining until the end of the cycle. NOTE: The cycle time is affected by how long it takes the washer to fill. This depends on the water pressure in your home. The size of the load being washed also significantly impacts cycle time, with larger loads taking longer.
Cycle
Press the Cycle button to select the desired cycle. The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely matches the items being washed.

Failure to follow these instructions may result in injury or property damage.
For Waterproof, Water-Resistant, or Bulky Items:
• Only use the Delicates cycle.
• Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor.
• Do not mix waterproof and non-waterproof items.
• Read the Owner’s Manual for wash cycle details.
Settings
Individual settings for agitation (Soil), water temperature (Temp), and spin (Extra Spin) can be set from the minimum (lowest in column) to maximum (highest in column). In general, the higher up the column, the more washer energy will be used. NOTE: Extra Spin typically reduces dryer time/energy usage (i.e. reduces total energy when using both a washer and a dryer).
Delay Wash
Press Delay Wash to choose the number of hours you want to delay the start of the cycle, and then press Start/Pause. The washer will count down and start automatically at the correct time.
Signal
To turn the signal sounds on/off, press Signal.
Cycle Options
Extra Spin
Set this option to increase the spin time of the cycle.
Pre-Soak
Select the Pre-Soak feature to add a soak step following the fill portion of the cycle.
Extra Rinse
When you use extra detergent or bleach to clean heavily soiled clothes, use the Extra Rinse option to better remove additional residues.
Deep Fill
Select the Deep Fill feature for loads where extra water is needed. The Deep Fill feature is recommended for special case loads only, not for typical use. NOTE: This option is not allowed for some cycles.
Deep Rinse
Set this option to provide a deep rinse or when using fabric softener.
Control Lock
Use the control lock before or during a cycle to prevent any selections from being made. To lock/unlock the washer controls, press and hold the Signal and Delay Wash buttons for 3 seconds
Process
Choose the wash processes to include in the cycle. Press Process until all the processes you want to include are lit. More than one process can be selected.
Soak
Select to set a soak process only. Washer basket will fill, soak, and drain.
Wash
Select to set a wash process only. Washer basket will fill, wash, and drain.
Rinse
Select to set a rinse process only. Washer basket will rinse and spin.
Spin
Select to set a spin process only. Washer basket will spin.
Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful messages you may notice on your display when you return to start another load. These messages will provide simple remedies you can quickly perform.
Check your house water supply. Did you forget to turn on one or both supply valves after installation or coming back from vacation?
Indicates the lid is open. Close the lid.
Indicates the laundry load is unbalanced. Reposition laundry evenly in basket, and ensure washer is level.
Indicates water has reached a critical level. Turn off water and power to the washer and call serviceHE detergent should be added to the left side of the dispenser drawer.
For liquid detergent, leave cup in drawer.
For powder detergent, remove left cup (two parts) from drawer.
Follow the detergent manufacturer’s recommendations for the correct amount of detergent, based on load size, taking care to add detergent to the left compartment. Do not overfill or dilute detergent as this can result in additive being dispensed prematurely in the wash cycle. Your option selections will determine when detergent is automatically dispensed at its optimal time in the wash cycle. For optimal performance, especially when selecting cooler temperature and in cold weather climates, place powdered HE detergent directly in the wash basket before adding clothes.
NOTE: Single-dose laundry packets should not be added to the dispenser drawer, as they will not dispense properly. Put packets in bottom of wash basket.

For liquid detergent, leave cup in drawer, and pour into left cup/compartment.

For powder detergent, remove left cup (two parts) from drawer, and pour into left compartment

Deep Rinse should be selected when using fabric softener.
Liquid fabric softener/conditioner should be added to the right side of the dispenser drawer. Follow the liquid fabric softener/ conditioner manufacturer’s recommendations for the correct amount of softener/conditioner, based on load size, taking care to add softener/conditioner to the right compartment. Do not overfill or dilute softener/conditioner as this can result in additive being dispensed prematurely in the wash cycle. Your option selections will determine when liquid fabric softener/conditioner is automatically dispensed at its optimal time in the rinse cycle.
NOTE: Fabric softener crystals should NOT be added to the dispenser drawer, as they will not dispense properly.

Liquid chlorine bleach should be added through the bleach dispenser in the front left corner. Follow bleach manufacturer’s recommendations for the correct amount of liquid chlorine bleach based on load size, taking care to not apply or spill it directly on clothing.
NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.

Always follow fabric manufacturer’s care label when laundering.
This determines the correct agitate profile, agitate duration and amount of water suited to the size and type of load placed in the washer. The washer will not start the wash cycle or fill with water if the lid is open. When the lid is closed the machine is able to begin filling with water in order to sense the load size.
NOTE: Automatic load sensing initiates pulses of the motor at the beginning of the cycle. This is normal operation.
NOTE: This is a high efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal for a high efficiency washer.
Place laundry pretreatments, such as an Oxi product, directly in the bottom of the wash basket before loading clothes.
NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.
Using too little or too much detergent is a common cause of laundry problems.
Use less detergent if you have soft water, a smaller load or a lightly soiled load.
For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade.
Place detergent pods in the bottom of the wash basket before adding clothes.
GE Appliances recommends the use of High Efficiency detergents such as
in your energy efficient washer. HE detergents are formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents.
When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively impact wash performance.
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

- Fire Hazard
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils).
DO NOT reach into the washer until all moving parts have stopped.
Doing so can result in death, explosion, fire or amputation
Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. To add items after washer has started, press Start/Pause. Lift the lid and submerge additional items around the outside of the basket. Close the lid and press Start to resume.


- Electrical Shock Hazard
• Disconnect power supply before servicing.
• Replace all parts and panels before operating.
• Failure to do so can result in death or electrical shock
- Shock Hazard
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – DO NOT contact the following parts while the appliance is energized: Electrical Valve, Drain Pump, NTC, Motor Control Unit.
Immediately wipe off any spills with a damp cloth.
To clean the interior of the washer, select the Whites cycle and Deep Fill option on the control panel. A basket clean cycle should be performed, at a minimum, once per month. This cycle will use more water, in addition to bleach, to control the rate at which soils and detergents may accumulate in your washer.
NOTE: Read the instructions below completely before starting the basket clean cycle.
1. Remove any garments or objects from the washer and ensure the washer basket is empty.
2. Open the washer lid and pour 1/2 cup or 125 ml of liquid bleach or other washing machine cleaner into the basket.

3. Close the lid, select the Whites cycle, and the Deep Fill option. Push the Start button.
4. When the basket clean cycle is working, the display will show the estimated cycle time remaining. Do not interrupt the cycle.
If interrupted, be sure to run a complete basket clean cycle before using the washer.
IMPORTANT:
Clean EVERY MONTH to remove any items that may have been caught in the filter.
1. Remove the blue lint filters from the side of the basket by unclipping.
2. Open the filter, gently remove lint, rinse filter in warm water, and close.
3. Replace by snapping filter back into its location in the washer basket.

After some period of use, a small amount of detergent or softener residue may be present in the dispenser drawer. The drawer can easily be removed for cleaning. To remove the drawer, pull it out until the drawer stops and then lift up on the front of the drawer. The drawer can then be removed from the dispenser box. Wash the drawer in warm, soapy water using a mild detergent. Rinse drawer with warm water. If cups are removed for cleaning, be sure to push cups fully back into place after cleaning.
The dispenser drawer and cups are not dishwasher safe. The dispenser box is not removable, but it can be wiped clean using a damp cloth if necessary. Do not attempt to remove the dispenser box for cleaning.


If the flow of entering water into the washer is slow, the inlet water valve screen(s) may be clogged. Check and clean inlet valve screens EVERY SIX MONTHS.
1. Turn off water valve(s).
2. Disconnect water hose(s) from the back of the washer.
3. Remove the screen(s), clean with a brush and replace.
4. Replace the hose(s).
5. Turn water valves on.
6. Check for leaks, tighten if necessary.

Hoses connecting washer to faucet should be replaced every 5 years.
Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.
Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather
Small amount of water remaining in dispenser (on some models) at end of cycle
Normal dispenser operation
Water level seems low
This is normal
Low water flow
Water valve screens are stopped up
Water siphoning out of washer
Drain standpipe is too low or hose too far into standpipe
Too many suds
Soft water
Too much detergent
Type of detergent
.Water leaks
Type of detergent
.Using too much detergent in washer
Fill hoses or drain hose is improperly connected
Household drain clogged
Drain hose rubs on wall
Constant water pressure to fill hoses at water source
Water temperature seems incorrect
Cooler water temperatures provide improved energy efficiency
Water supply is turned off or improperly connected
Water valve screens are stopped up
Cool/Cold Water when selecting Hot
House water heater is not set properly
Water pumped out before cycle is complete
Water was left in unit for hours with lid closed or minutes with lid open
Water won’t drain
Drain hose is kinked or improperly connected
Washer spins and pauses at the beginning of cycles
This is normal
Washer pauses during wash cycle
The Soak Option was chosen
This is normal
Residual powder in dispenser or clogging of dispensers
Wash water too cold or low home water pressure
Laundry additives dispensing too soon
Overfilling of dispensers
Washer pauses during spin cycle
This is normal
Washer won’t operate
Washer is unplugged
Water supply is turned off
Lid is open—safety feature prevents agitation and spinning when lid is up
Circuit breaker/fuse is tripped/blown
Electronics need to be reset
Start was not pressed
Detergent packets not dissolving
Laundry detergent packet placed in dispenser
Unexplained time and/or settings changes
Changing options
Colored spots Incorrect use of fabric softener
Check fabric softener package for instructions and follow directions for using dispenser.
Dye transfer
Grayed or yellowed clothes
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded
Dye transfer
Lint or residue on clothes
Clothes are air or line dried
Incorrect sorting
Washing too long
Detergent not dissolving
Overloading
Incorrect use of fabric softener
Clothes too wet
Incorrect cycle selected
Wash load out of balance
Blinking Spin light or Spin light on at end of cycle
Out of balance condition has been detected
Pilling
Result of normal wear on poly-cotton blends and fuzzy fabrics
Snags, holes, tears, rips or excessive wear
Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets
Undiluted chlorine bleach
Chemicals like hair bleach or dye, permanent wave solution
Wrinkling
Incorrect wash and dry cycles
Improper sorting
Overloading
Repeated washing in water that is too hot
" Clicking”
Shifter mechanism is engaging or disengaging
" Back and forth swoosh”
Electric motor reversing direction
" Clicking” behind Control during fill
Automatic Temperature Control Valve
Water flow changes during fill
Automatic Temperature Control Valve
Motor sounds during spin
Motor ramping up/down during spin cycle
" Humming”
Water drain pump
Drive motor
" Gurgling”
Water drain pump
Water “swishing”
Washing process
Washer rocking/ moving and/or "knocking/tapping”
Washer leveling legs uneven
"Squeaking” sound
Washer not level and rubbing on cabinet
DO NOT Install the Washer:
NOTE: If floor is in poor condition. use 3/4” impregnated plywood sheet solidly attached to existing floor covering.
IMPORTANT: Minimum Installation Clearances - Alcove or Closet
NOTE: The clearances stated on this label are minimums. Consideration must be given to providing adequate clearances for installing and servicing.
REMOVE BOTTOM PACKAGING
Remove bottom packaging from unit by placing foot on side of base, holding handles on side of washer, and lifting up.
- Electrical Shock Hazard
• Disconnect power supply before servicing.
• Replace all parts and panels before operating.
• Failure to do so can result in death or electrical shock.
- Shock Hazard
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – DO NOT contact the following parts while the appliance is energized: Electrical Valve, Drain Pump, NTC, Motor Control Unit.
INSTALL BASE COVER
- Entanglement Hazard
• Install base cover underneath unit by sliding cover in place and attaching screws before operating.
• Failure to do so can result in serious injury
If you did not receive a base cover with your purchase, call 800.626.8774 to receive one at no cost. (In Canada, call 800.561.3344.) For installation instructions of the cover, visit: www.GEAppliances.com. (In Canada, www.GEAppliances.ca.)
Remove metal base from top foam packaging and install it on the bottom of the washer. Lay the washer on its side to install the base cover.
Install base cover underneath unit by sliding cover in place and attaching screws before operating.

Water and drain connections for Stationary Model (GNW128S) and for Portable Model (GNW128P) with two faucet connections only.
NOTE: If you have Portable Model (GNW128P), and will use with one faucet connection, then skip to Step 7.
CONNECT DRAIN HOSE TO WASHER
Connect drain hose to drain port on back of washer. Open clamp with pliers and slide onto hose end. Holding clamp open, push hose end onto drain port until fully seated.

CONNECT WATER HOSES TO WASHER
Unplug electrical cord before installing water hoses.
If not installed, install rubber washer in one end of hot water hose. Thread hot water hose onto red connection (right side). Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight. If not installed, install rubber washer in one end of cold water hose. Thread cold water hose onto blue connection (left side). Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight.
Move washer as close to final location as possible. leaving room for you to make water. drain. and electrical connections to your home.

CONNECT WATER HOSES TO OUTLET VALVES
Determine which is HOT water line before attaching water hoses to faucets. Traditionally, HOT faucet is on left.
If screen washers are not installed) With protruding part of screen toward you, install strainer screen/rubber washer into each of the free ends of two water hoses.
Connect hot water hose to hot water outlet valve of your home. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open hot water valve.
Connect cold water hose to cold water outlet valve of your home. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open cold water valve.
Check for leaks and drips at the hose couplings. Tighten as necessary.

CONNECT TO DRAIN
Attach the drain hose to the drain outlet on the rear of the washer near the washer base. End furthest from the U-bracket should be attached to washer. Install the clamp on the drain hose and tighten to prevent leakage of water

NOTE: If longer drain hose is required, order drain hose extension kit, GE Appliances part number WH49X316. Connect additional drain hose (contained in kit) to original hose with hose clamp (contained in kit).
Insert remaining end of drain hose (shorter distance from U-bracket) into drain pipe or sink.
IMPORTANT: There should be a minimum of 30” from the drain hose insertion point to the base of the unit.

NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 5" of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action.
Water and drain connections for Portable Model (GNW128P) using one faucet connection only.
NOTE: If have Stationary Model (GNW128S) or Portable Model (GNW128P), and will use with two faucet connections, then follow the connection instructions on the previous page and skip this one faucet connection section.
REMOVE THE UNI-COUPLE® HOSE FROM INSIDE THE WASHER BASKET

CONNECT TO WATER LINE
Attach the hose connector to the faucet adapter by pulling down on the locking collar while lifting up on the connector until it snaps into place. Make sure the water filter provided is in place.

CONNECT TO VALVE INLET
Unplug electrical cord before installing water hose. If not installed, install rubber washer in one end of cold water hose. Thread cold water hose onto BLUE connection (left side).
NOTE: Only the cold valve will be connected for this installation. Hot valve should NOT be connected. Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand tight.

TIGHTEN CONNECTOR

CONNECT DRAIN HOSE
Attach the drain connection side of the uni-couple hose to the rear of the washer. Install the clamp on the drain connection and tighten to prevent leakage of water.

SET THE WASHER CONTROLS
Make sure that the Water Temp setting on the washer control panel is set to Cold since only the cold inlet is connected.
SLOWLY TURN ON THE WATER FAUCET ALL THE WAY TO THE DESIRED WASH TEMPERATURE

WARNING - Electrical Shock Hazard
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death, fire or electrical shock.
CIRCUIT – Individual, properly polarized and grounded or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY – 2 wire plus ground, 120 Volt, single phase, 60 Hz, alternating current.
Outlet Receptacle – Properly grounded 3-prong receptacle to be located so the power cord is accessible when the washer is in an installed position. If a 2-prong receptacle is present, it is the owner’s responsibility to have a licensed electrician replace it with a properly grounded 3-prong grounding type receptacle.

Washer must be electrically grounded in accordance with local codes and ordinances, or in the absence of local codes, with latest edition of the NATIONAL ELECTRICAL CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL CODE, CSA C22.1. Check with a licensed electrician if you are not sure that the washer is properly grounded.
CONNECT POWER AND INSTALL
Insert plug of electrical cord into a 115V, 15- or 20-amp wall receptacle.

Move washer into final position. Place level on flat top side edges of washer. Adjust leveling legs until washer is level left-to-right and front-to-back. Remove level. Open tub lid. Remove and discard tub shipping material (see UNPACK THE WASHER section). Remove plastic protector film from the lid.

This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment- grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
Improper connection of the equipmentgrounding conductor can result in a risk of electrical shock. Check with a qualified electrician, or service representative or personnel, if you are in doubt as to whether the appliance is properly grounded. DO NOT modify the plug on the power supply cord. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.
If required by local codes, an external 18 gauge or larger copper ground wire (not provided) may be added. Attach to washer cabinet with a #10-16 x 1/2” sheet metal screw (available at any hardware store) to rear of washer as illustrated.

Mobile Home Installation:
Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and Safety Standards Act of 1974 (PL93-383).
Before starting the washer, check to make sure:
Run the washer through a complete cycle.
Reference file: GE GNW128PSMWW - 2.8 cu. ft. Capacity Portable Washer
Additionally, the document applies to other GE - General Electric models: GNW128P, GNW128S