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49-80840 Rev. 1 13
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Burners have
yellow or yellow-
tipped flames
The combustion quality of
burner flames needs to be
determined visually.
Determine the quality of flames visually. Normal burner flames should
look like (A) or (B).
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signs of an orange tint when well heated or signs of flickering orange
due to particles in the gas or air.
Control knobs will
not turn
Knob isn’t pushed down. To turn from the OFF position, push the knob down and then turn.
Burners do not light Plug on cooktop is not
completely inserted in the
electrical outlet.
Make sure electrical plug is plugged into a live, properly grounded
outlet.
Gas supply not connected or
turned on.
See the Installation Instructions that came with your cooktop.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit breaker.
Burner parts not replaced
correctly.
See the Cleaning the Cooktop section.
The electrodes under the
burners are soiled.
See the Cleaning the Cooktop section.
Cooktop is locked. 8QORFNWKHFRRNWRS6HHWKH8VLQJWKH&RRNWRSVHFWLRQ
The igniter hole (on some
models) is plugged.
See the Cleaning the Cooktop section.
Ticking sound of
igniter persists after
burner lights
Control knob is still in the
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Turn the knob out of the LITE position to the desired setting.
Turn the burner off and relight. If ticking is still present, call for service.
Top burners do not
burn evenly
Improper burner assembly. Make sure the burner caps are seated correctly. See the Care and
Cleaning of the range section.
Burner slots on the side of the
burner may be clogged.
Remove the burners for cleaning. See the Care and Cleaning of the
range section.
(A) Soft blue flames—
Normal for natural gas
(B) Yellow tips on
outer cones—
Normal for propane gas
Troubleshooting Tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
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