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Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Customer Information 435
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 435
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 437
Customer Assistance for Text
Telephone (TTY) Users . . . . . 438
Online Owner Center . . . . . . . . . 438
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 439
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 439
Scheduling Service
Appointments . . . . . . . . . . . . . . . 441
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 441
Collision Damage Repair . . . . . 442
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 444
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 445
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 445
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 446
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 446
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 447
Event Data Recorders . . . . . . . . 447
OnStar . . . . . . . . . . . . . . . . . . . . . . . 448
Infotainment System . . . . . . . . . . 448
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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