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Customer assistance
235
After a case is reviewed, the Board
mails you a decision letter and a
form on which to accept or reject
the Board's decision. The decisions
of the Board are binding on Ford
(and, in some cases, on the dealer)
but not on consumers who are free
to pursue other remedies available
to them under state or federal law.
To request a DSB
brochure/application
For a brochure/application, speak
to your dealer or write/call to the
Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
1-800-428-3718
You may also contact the North
American Customer Assistance
Center at 1-800-392-3673 (Ford).
TDD for the hearing impaired:
1-800-232-5952 or by writing to the
Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
In those cases where you continue
to feel that the efforts by Ford and
the dealer to resolve a factory-
related vehicle service concern
have been unsatisfactory, Ford of
Canada participates in an impartial
third party mediation/arbitration
program administered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP). The CAMVAP
program is a straight forward and
relatively speedy alternative to
resolve a disagreement when all
other efforts to produce a
settlement have failed. This
procedure is without cost to you
and is designed to eliminate the
need for lenghty and expensive
legal proceedings. In the CAMVAP
program, impartial third party
arbitrators conduct hearings at
mutually convenient times and
places in an informal environment.
These impartial arbitrators review
the positions of the parties, make
decisions and, when appropriate,
render awards to resolve disputes.
CAMVAP decisions are fast, fair,
and final, the arbitrator’s award is
binding both to you and Ford of
Canada. CAMVAP services are
available in all territories and
provinces, except Quebec. For
more information, without charge
or obligation, call your CAMVAP
Provincial Administrator directly at
1 800-207-0685.
33MCAen 24.6.99 15:40 Uhr Seite 235
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