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What if I’m getting Internet service but my speed is
disappointing?
• Be sure you know what speed you’re paying for.
• Check the speed with a computer plugged into the
modem. Use one of the tools found when you search the
phrase: broadband speed test.
• If you get good speed when a computer’s plugged into
the modem, you may have a router problem.
• Some video streaming services get bottlenecked,
especially at busy times like after dinner. See whether you
have the speed problem at less busy times.
• Try connecting your cable modem nearer to where the
coaxial cable comes into your home. This lets you see
whether your home’s cabling is a problem.
• If you’re using a splitter with your cable modem, try the
cable modem without the splitter to see if that helps. If it
does, you may need to get a better splitter.
What if I'm told that my cable modem isn't approved for
my cable modem service?
That’s probably not true. Leading cable service providers
have a list of certified cable modems, and you can check
the list for your service provider. You can also find
information about certifications at
www.motorolacable.com/services
Do you have any other questions? We have lots more
information at www.motorolacable.com/mentor
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