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Consumer SupportInstallation Instructions Troubleshooting Tips
Operating InstructionsSafety Instructions
53
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Top burners do not light
Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
or do not burn evenly
inserted in the electrical outlet. grounded outlet.
Burner slits on the side of the • Remove the burner heads and clean them. Check the
burner may be clogged. electrode area for burned-on food or grease. See the
Care and cleaning of the range
section.
Improper burner assembly. • Make sure the burner parts are installed correctly.
See the
Care and cleaning of the range
section.
Burner flames very
Improper air to gas ratio. • If range is connected to LP gas, contact the person
large or yellow
who installed your range or made the conversion.
Surface burners light
The oven gas shut-off valve • To check the oven gas shut-off valve, remove the
but oven does not
may have accidentally been warming drawer (see the
Care and cleaning of the range
moved during cleaning or section) and look for the gas shut-off lever at the back
moving. of the range. Follow the directions in box
A
or
B
that
match your regulator type.
Scratches (may appear
Incorrect cleaning • Scratches are not removable. Tiny scratches will become
as cracks) on cooktop
methods being used. less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned • See the
Cleaning the glass cooktop
section.
on the glass cooktop
before next use.
surface
Hot surface on a model with • This is normal. The cooking zones may change color
a light colored glass cooktop. when hot or cooling down. This is temporary and
will disappear as the glass cools to room temperature.
Plastic melted
Hot cooktop came into • See the
Glass surface—Potential for permanent damage
to the glass cooktop
contact with plastic placed
Section
in the
Cleaning the glass surface
section.
surface
on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop
on the cooktop.
Lever is
shown closed.
PULL TO OPEN.
Lever is
shown closed.
PULL TO OPEN.
AB
Before You Call For Service…
www.GEAppliances.com
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