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13
English
6 Troubleshooting
Warning
• Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
• Check whether the WeCall speaker is
switched on (see ‘Turn on the WeCall
speaker’ on page 7).
• Recharge the WeCall speaker (see ‘Charge
the WeCall speaker’ on page 7).
Failed to set up Bluetooth connection
• Check whether the WeCall speaker is
switched on (see ‘Turn on the WeCall
speaker’ on page 7).
• Check whether you have selected the
Bluetooth source.
• Make sure that the WeCall speaker and
your Bluetooth-enabled device are within
the effective operation range, that is,
approximately 10 meters (30 feet).
• Remove any obstacle between the WeCall
speaker and your Bluetooth-enabled
device.
• Check the Bluetooth setting on your
device to be connected with the WeCall
speaker (see the user manual of the
specic device for details).
• Hold CLEAR at the bottom of the
WeCall speaker for more than 3 seconds
to reset, and then try again.
• If there is any issue with Bluetooth
connection to a PC/Mac, upgrade the
Bluetooth driver of your PC or the iOS
version of your Mac.
• After rst-time pairing with a Mac,
the WeCall speaker may be shown as
disconnected. It is a not a malfunction. You
just need to make VoIP calls or play music
through the WeCall speaker directly to
activate the Bluetooth connection.
Low volume/ no sound
• Press / on the WeCall speaker to
adjust volume.
• Adjust volume on the connected device,
such as your mobile phone, tablet, or PC/
Mac.
• Charge the WeCall speaker for sufcient
battery power.
• Check whether you have selected the
correct source.
• Check whether the WeCall speaker is
switched on.
• Check the Bluetooth or USB connection
to the WeCall speaker.
• Check whether you have started audio
play or any call on the connected device.
People on the other side of the phone call
cannot hear me clearly.
• Make sure that the WeCall speaker is not
muted.
• Keep the WeCall speaker away from the
source of noises, such as the computer
fan. With the acoustic beamforming
technology, the WeCall speaker always has
the microphone focused on the loudest
sound source in the room.
• If you are using a cellular network, do not
place your cellular phone on any metallic
object, which may affect the quality of the
phone call.
• If either side of the phone call is on a
cellular network, there may be poor
reception. Try to switch to the landline for
better voice quality.
EN
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