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18 49-80825-1
Before you
call for service
Save time and money! Review the charts on the following pages first and you may not need to
call for service.
Troubleshooting Tips
Radiant Cooktop
Problem Possible Causes What To Do
Surface elements will
not maintain a rolling
boil or cooking is slow
Improper cookware being used. 8VHSDQVWKDWDUHDEVROXWHO\ÀDWDQGPDWFK
the diameter of the surface unit selected.
Surface elements do
not work properly
Cooktop controls improperly set. Check to be sure the correct control is set
for the surface element you are using.
Power arc ON
indicator blinking
+, -, or control lock pads
have been touched before an
element is turned on.
See the Operating the Cooking Elements
section.
Scratches on cooktop
glass surface
Incorrect cleaning methods
being used.
Use recommended cleaning procedures.
See the Cleaning the glass cooktop section.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop. Cookware has been
slid across the cooktop surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned
before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a
light-colored glass cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled on the
cooktop.
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Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit breaker.
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