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Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Customer Information 345
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 345
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 347
Customer Assistance for Text
Telephone (TTY) Users . . . . . 348
Online Owner Center . . . . . . . . . 348
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 349
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 349
Scheduling Service
Appointments . . . . . . . . . . . . . . . 351
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 351
Collision Damage Repair . . . . . 352
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 354
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 355
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 355
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 356
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 356
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 357
Cybersecurity . . . . . . . . . . . . . . . . . 357
Event Data Recorders . . . . . . . . 357
OnStar . . . . . . . . . . . . . . . . . . . . . . . 358
Infotainment System . . . . . . . . . . 358
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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