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12 49-7771
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What To Do
Air conditioner does
not start
The air conditioner is
unplugged.
•Make sure the air conditioner plug is pushed completely into
the outlet.
The fuse is blown/circuit
breaker is tripped.
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or reset the breaker.
Power failure. •The unit will automatically re-start in the settings last used after
the power is restored.
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prevent tripping of the compressor overload. For this reason, the
unit may not start normal cooling for 3 minutes after it is turned
back on.
The current interrupter device
is tripped.
•Press the RESET button located on the power cord plug.
•If the RESET button will not stay engaged, discontinue use of
the air conditioner and contact a qualified service technician.
Air conditioner does
not cool as it should
Airflow is restricted. •Make sure there are no curtains, blinds or furniture blocking the
front of the air conditioner.
The temp control may not be
set correctly.
•On models with touch pads: In the Cool mode, press the
DecreaseźSDG
•On models with control knobs, turn the temperature knob to a
higher number.
The air filter is dirty. •Clean the filter at least every 30 days. See the Care and
Cleaning section.
The room may have been hot. •When the air conditioner is first turned on, you need to allow
time for the room to cool down.
Cold air is escaping. •Check for open furnace registers and cold air returns.
Cooling coils have iced up. •See “Air conditioner freezing up” below.
Air conditioner
freezing up
Ice blocks the air flow and
stops the air conditioner from
cooling the room.
•On models with control knobs, set the mode control at High
Fan or High Cool with the Temp at 1 or 2.
•On models with touch pads, set the controls at High Fan or
High Cool and set the thermostat to a higher temperature.
The remote control is
not working
The batteries are inserted
incorrectly.
•Check the position of the batteries. They should be inserted in
the opposite (+) and (–) direction.
The batteries may be dead. •Replace the batteries.
Water drips outside Hot, humid weather. •This is normal.
Water drips indoors The air conditioner is not tilted
to the outside.
•For proper water disposal, make sure the air conditioner slants
slightly from the case front to the rear.
Water collects in base
pan
Moisture removed from air and
drains into base pan.
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normal for a longer period in very humid areas.
Ŷ You may hear a pinging noise caused by water being
picked up and thrown against the condenser on rainy
days or when the humidity is high. This design feature
helps remove moisture and improve efficiency.
Ŷ You may hear the thermostat click when the
compressor cycles on and off.
Ŷ Water will collect in the base pan during high humidity
or on rainy days. The water may overflow and drip
from the outdoor side of the unit.
Ŷ The fan may run even when the compressor does not.
Normal Operating Sounds
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