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The Problem Solver
Ice maker
Problem Possible Cause
Ice maker seems noisy Is the water in the water pan overowing? This is normal. This overow
helps to purge minerals that were removed from the water during the ice
making process.
Is there a “whooshing” sound? Check the following things:
■ Make sure that the water supply is hooked up and turned on.
■ Make sure that the drain cap is tight and the water drain pan pump is
securely attached to the water pan.
Is there ice between the evaporator plate and the cutting grid? Check
that the ice maker is level. See “Leveling.” If the ice maker is level, and the
problem persists, run a cleaning cycle. See “Cleaning.”
If the ice maker is connected to a water supply pressure in excess of 60
psi, you may hear a loud sound during water lling associated with the
ow of water through the inlet valve. Call a licensed, qualied plumber to
determine the best method to reduce the supply water pressure (50 psi is
recommended).
Ice maker runs but
produces no ice
Make sure the control is turned on.
Make sure the water supply is properly connected and turned on.
If the drain cap is loose, water will empty from the water pan, and you will
have either thin ice or no ice. Tighten the drain cap.
Clean the drain tube.
Be sure that there are no kinks in the drain line.
Ice maker runs but
produces very little ice
Is the “QUICK ICE” feature turned on? This feature increases the ice
production rate to provide you with more ice in the same amount of time.
See Control Settings.
Room temperatures of more than 90ºF (32ºC) will normally reduce ice
production.
Dirt or lint may be blocking the airow through the condenser. See
Condenser in the Cleaning section.
If there is white scale buildup in the interior of the ice maker, you should
clean the ice maker. See Interior Components in the Cleaning section.
If the drain cap is loose, water will empty from the water pan, and you will
have either thin ice or no ice.
Tighten the drain cap.
O taste, odor or gray
color in the ice
Is there unusually high mineral content in the water supply? The water
may need to be treated or the lter may need to be replaced.
Is there mineral scale buildup? Clean your ice maker. See Ice Maker
System in the Cleaning section.
Do not store any foods in the ice bin. Clean ice storage bin.
Make sure that all packaging materials were removed at the time of
installation.
Thin, soft or clumps of
ice
Is there unusually high mineral content in the water supply? The water
may need to be treated or the lter may need to be replaced.
Is there mineral scale buildup? Clean your ice maker. See Ice Maker
System in the Cleaning section.
Are there clumps of ice in the bin? If ice is not used regularly, it will melt
and form clumps. Break the clumps with the ice scoop provided.
Water not entering
drain properly
Is the drain hose aligned over the drain? Move the ice maker to align with
the drain. See Connect Water Supply.
NOTE: Service technicians cannot repair plumbing problems outside of the
ice maker. Call a licensed, qualied plumber.
14
Questions?
Use this
problem
solver!
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