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Possible Cause and ResolutionSymptom
– Device limitation. Bluetooth does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You are using the wrong voice commands.
• See Using Voice Recognition (page 413).
• For a complete list of voice commands, refer to our website.
– You are not saying the name exactly as it appears on your device.
• Say the name of the track or artist exactly as it appears on your device. Spell out any
abbreviations in the name.
The song or artist name may have some special characters that are not being recognized
by the system.
– The name contains special characters, for example *, - or +.
• Rename the files on your device or use the touchscreen to select and play the track.
The system does not understand the name of
a track or artist.
– You are not saying the name exactly as it appears on your device.
• Say the first and last name of the contact exactly as it appears on your device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
• Rename the contact on your device or use the touchscreen to select and call the
contact.
The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
456
MKZ (CC9) Canada/United States of America, enUSA, First-Printing
SYNC™ 3
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