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10
Warranty
HOOD WARRANTY
TWO YEAR FULL WARRANTY
Hoods and all of their component parts, except as detailed below*, are warranted to be free from defective materials or
workmanship in residential housed hold use for a period of two (2) years from the date of original retail purchase. Viking
Range, warrantor, agrees to repair or replace at its option, any part which fails or is found to be defective during the
warranty period. Warranty service must be performed by a Viking Range LLC authorized service agency or
representative.
*90 Day Cosmetic Warranty: Products are warranted to be free from cosmetic defects in material or
workmanship for a period of 90 days from the date of original retail purchase. This warranty covers
manufacturing based defects only and does not cover issues resulting from handling or installation. Inspection
of the product should be made at time of delivery. Any defects must be reported to the selling dealer within
the 90 day period. Viking Range LLC uses the most up to date processes and the best materials available to
produce all color finishes. However, slight color variation may be noticed because of the inherent differences in
painted parts and porcelain parts as well as differences in product location and natural or artificial lighting.
Warranty service must be performed by a Viking Range LLC authorized service agency or representative.
*90 Day Residential Plus: Viking products are designed and certified for residential use only. They are not
intended for use in commercial applications. Viking products should only be used in accordance to national
and local codes. Viking is not responsible for property damage or injury resulting from use in a commercial
application. To support the manufacturing quality of its appliance’s Viking will provide a full 90 day warranty
for products used in “Residential Plus “applications. This “Residential Plus” warranty applies to applications
where use of the product extends beyond residential use but is in compliance with national and local code. In
some jurisdictions these applications are zoned as residential. Examples of, but not limited to, such
applications covered by this warranty are bed and breakfasts, fire stations, private clubs, churches,
condominium/apartment common areas etc. Under this "Residential Plus" warranty, the product, its
components and accessories are warranted to be free from defective material or workmanship for a period of
ninety (90) days from the date of original retail purchase. Viking Range, LLC, warrantor, agrees to repair or
replace, at its option, any part which fails or is found to be defective during the warranty period. This warranty
covers parts and labor. This warranty excludes use of the product in all commercial locations such as
restaurants, food service locations and institutional food service locations.
FIVE YEAR LIMITED WARRANTY
Any ventilator motor which fails due to defective materials or workmanship in normal residential use during the third
thru the fifth year from the date of original retail purchase will be repaired or replaced free of charge for the part itself,
with the owner paying all other costs, shipping, handling and labor. Aesthetic conditions such as corrosion, scratching,
discoloration, carbon/food build up or similar blemishes due to normal wear and tear or improper use or lack of
maintenance is excluded from this warranty.
WARRANTY TERMS
This warranty extends to the original retail purchaser of the product warranted hereunder and to each transferee owner
of the product during the term of the original purchaser’s warranty. The warranty is transferable by the original retail
purchaser via home sale only. If a transferee owner is unable to provide proof of purchase from the original purchaser
and the product has not been previously registered, the production date of the product, located in the serial number on
the product, will serve as the effective warranty start date.
The activation date of the warranty begins from the date of original retail purchase. In the case of new product
purchase via building development sales, activation begins from the earlier date of either certificate of occupancy or 24
months from date of manufacture. Note date of manufacture is identified by serial tag on product.
This warranty does not cover units purchased as b-stock, liquidation, salvage, seconds, refurbished, as-is, used products.
This warranty shall apply to products purchased in the United States and Canada. Products must be purchased in the
country where service is requested. Warranty service must be performed by a Viking Range LLC authorized service
agency or representative. Warranty shall not apply to damage resulting from abuse, accident, natural disaster, loss of
electrical power to the product for any reason, alteration, improper installation, improper operation, or repair service of
the product by anyone other than a Viking Range LLC authorized service agency or representative. This warranty does
not apply to commercial usage. Warrantor is not responsible for consequential or incidental damage whether arising
out of breach of warranty, breach of contract or otherwise. Some jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitations do not apply to you.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of purchase
upon request, and making the product reasonably accessible for service. If the product or one of its component parts
contains a defect or malfunction during the warranty period, after a reasonable number of attempts by the warrantor to
remedy the defects or malfunctions, the owner is entitled to either a refund or replacement, at the warrantor’s
discretion of the product or its component part or parts. Warrantor’s liability on any claim of any kind, with respect to
the goods or services covered hereunder, shall in no case exceed the price of the goods or service or part thereof which
gives rise to the claim.
WARRANTY SERVICE
Under the terms of this warranty, service must be performed by a Viking Range LLC authorized service agent or
representative. Service will be provided during normal business hours Labor performed at overtime or premium rates
shall not be covered by the warranty. To obtain warranty service contact Viking Range LLC Customer Care at 1-888-845-
4641. Please have model number, serial number, and date of original purchase available when calling. IMPORTANT:
retain proof of original purchase to establish warranty period. The return of the owner registration card is not a
condition of warranty coverage. You should, however, return the owner registration card so Viking Range LLC can
contact you should any question of safety arise which could affect you. Any implied warranties of merchantability and
fitness applicable to the above described burner assemblies, infrared rotisserie burners, grill grates, and stainless steel
parts are limited in duration to the period of coverage of the applicable express written limited warranties set forth
above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may
not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from
jurisdiction to jurisdiction.
Specifications subject to change without notice.
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