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8 Frequently
asked
questions
My Bluetooth earpieces does not turn on.
The battery level is low. Charge the
earpieces.
I cannot pair my Bluetooth earpieces with
my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the earpieces.
Pairing does not work.
• Put both earpiecess into charging
case.
• Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
• On your Bluetooth device, delete
“Philips ST702” from the Bluetooth
list.
• Pair your earpieces (see ‘Pair the
earpieces with your Bluetooth device
at the rst time’ on page 6).
How to reset pairing.
Take both earpiecess out of the charging
case. Press twice on both earpiecess
Multi-function buttons until the LED
indicator turns white, wait for about 10
seconds. You will hear “Connected”, “Left
Channel”, “Right Channel”, as pairing
successful.
The Bluetooth device cannot nd the
earpieces.
• The earpieces may be connected to a
previously paired device. Turn o the
connected device or move it out of
range.
• Pairing may have been reset or the
earpieces has been previously paired
with another device. Pair the
earpieces with the Bluetoot device
again as described in the user manual.
(see ‘Pair the earpieces with your
Bluetooth device at the st time’ on
page 6).
My Bluetooth earpieces is connected to a
Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the earpieces.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
earpieces and Bluetooth device, or
remove obstacles between them.
• Charge your earpieces.
The audio quality is poor when streaming
from the mobile phone is very slow, or
audio streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but alos
supports A2DP and is BT4.0x (or higher)
compatible (see ‘Technical data’ on page
10).
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