User Manual GE FUF20DMERWH 20.3 Cu. Ft. Frost-Free Upright Freezer

All parts and accessories have a limited one-year warranty,
with the exception of water filters, which have a 30-day
warranty. If your part fails because of a manufacturing defect
within one year from the date of original purchase, we will
provide a new or, at our option, rebuilt part without charge.
Return the defective part to the vendor from whom it was
purchased with a copy of the "proof of purchase." If the part is
defective it will be exchanged.
This warranty does not cover parts which are improperly
installed, damaged, abused or used for other than the
intended purpose. It does not include cost of returning the
part to the vendor from which it was purchased, labor to
remove, install or diagnose the failure, parts used in
commercial applications, incidental or consequential damage
caused by possible defects with the parts.
EXCLUSION OF IMPLIED WARRANTIES - Your sole and
exclusive remedy is part exchange as provided in this Limited
Warranty. Any implied warranties, including the implied
warranties of merchantability or fitness for a particular
purpose, are limited to one year or the shortest period allowed
by law.

Returning a Part
- If you ordered a part online that you would like to return,
please start
by requesting a Return Materials Authorization (RMA). Once
you
complete and submit the return form, you will receive a
confirmation
email within approximately 20 minutes. Print the shipping
label
included in the email and attach to the outside of your
package. The
label contains the RMA number and correct warehouse
address for
your return. To receive credit for returned part and
accessories, all
items must be in sellable condition. Please allow one billing
cycle for
your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date the
part or
accessory was shipped to you from our warehouse. The part
or
accessory may be returned for a $15 re-stocking fee between
31 and
90 days from shipment. After 90 days the part or accessory
may not
be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the reason
for the
return is determined to be our error, we will refund the
shipping cost of
your original order.
Did not Order Online?
- If the part you would like to return was not ordered online,
please call
1-800-477-6186 for assistance, Hours of operation: Monday -
Friday,
9:00 am to 6:00 pm Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased,
complete the returns process for the current item and place a
new
order for the item you need.

In order to return damaged or unneeded parts, you need to
complete
the online returns process and get a Return Materials
Authorization
(RMA) number. Through this process, you will be given
instructions on
how to return the item, including the return shipping address.
A RMA
number is required for a return and must be visible on the
return
package or the return will not be processed.