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6
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to
the warranty page in this manual and scan the code there with your mobile device, or visit www.whirlpool.com/product_help. In Canada, visit
http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga ON L5N 0B7
Please include a daytime phone number in your correspondence.
PROBLEM SOLVER
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
If you
experience
Possible Causes and/or Recommended Solutions
The refrigerator
will not operate
■ Not connected to an electrical supply - Plug the power cord into a grounded 3 prong outlet. Do not use an extension
cord.
■ No power to the electrical outlet - Plug in a lamp to see if the outlet is working.
■ Household fuse blown or circuit breaker tripped - Replace the fuse or reset the circuit breaker. If the problem
continues, contact an electrician.
■ Control is not turned on - Turn on the refrigerator control. See “Using the Control(s).”
■ New Installation - Allow 24 hours following installation for the refrigerator to cool completely.
NOTE: Adjusting the temperature control(s) to coldest setting will not cool the refrigerator more quickly.
The motor seems
to run too much
Your new refrigerator may run longer than your old one. Energy efficient refrigerators run longer at lower, more energy
efficient speeds. Your refrigerator may run even longer if the room is warm, a large food load is added, the door is opened
often, or if the door has been left open.
The refrigerator is
noisy
Refrigerator noise has been reduced over the years. Due to this reduction in operating noise, you may notice unfamiliar
noises that are normal. Following are some normal sounds with an explanation:
■ Buzzing - heard when the water valve opens to fill the ice maker
■ Clicking/Snapping - valves opening or closing
■ Pulsating - fans/compressor adjusting to optimize performance
■ Rattling - flow of refrigerant, water line, or from items placed on top of the refrigerator
■ Sizzling/Gurgling - water dripping on the heater during defrost cycle
■ Popping - contraction/expansion of inside walls, especially during initial cool-down
■ Water running - may be heard when ice melts during the defrost cycle and water runs into the drain pan
■ Creaking/Cracking - occurs as ice is being ejected from the ice maker mold
The door will not
close completely
■ The door is blocked open - Move food packages away from door. Push bin or shelf back in the correct position. Make
sure the crisper cover is fully pushed in, so that the back rests on the supports.
The door is
difficult to open
■ Gaskets are dirty or sticky - Clean gaskets and contact surfaces with mild soap and warm water. Rinse and dry with
soft cloth.
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