TCL 55C715 55 inch C715 QLED Android TV

User Manual Televisions

Connections and Setup

TV Buttons

Power button

If the batteries in your remote control are run down, you can use the button on your TV set.

The model has only one button. It may work just as Power on/Standby button, or as a multi-function controller. You can turn on the TV by pressing the button on the TV set.

While the TV is on, press the button to display the multi-function menu. More information about how to use the multi-function menu, please refer to the figure below.

• Press to move the highlight to the next function selection
• Press and hold the button for more than 2 seconds to confirm your selection.

Note: You can follow the on-screen guide to operate. Figures and illustrations are provided for reference only and may vary depending on the model.

MIC switch or

The MIC switch is located next to the power button. If you want to use the feature of hands-free TV voice control, turn on the switch (not available for some models).

Initial Setup

The first time you switch the set on, the Welcome wizard appears, which guides you through the initial setup process. Follow the on-screen instructions to finish the initial setup process such as selecting the language, connecting to the network, and more. During each step, either make a choice or skip the step. If you skip a step, you can perform the setup later from the settings menu.

Sockets

Note: the location and names of the sockets on the TV may vary according to TV model, and not all sockets are available on all models.

HDMI, HDMI(ARC) or HDMI(SERVICE) socket (input)
The HDMI (High-Definition Multimedia Interface) socket can be used to connect a Blu-ray player, PC with a compatible video card installed, certain DVD players or a high-definition compatible digital satellite decoder. This socket provides an uncompressed digital connection that carries both video and audio data by way of an integrated mini-plug cable.

AV IN adapter socket
The AV IN adapter socket can be used to connect the attached AV adapter cable with VIDEO and AUDIO L & R IN sockets. The AV IN sockets can be used to connect a range of equipment, including video recorders, camcorders, decoders, satellite receivers, DVD players, or games consoles. The VIDEO IN socket provides composite video connection.

ANTENNA IN socket (input)
This socket can be used to connect an outside aerial.

LAN
RJ45 plug for connecting to external modem or network access equipment.

DIGITAL AUDIO OUT (OPTICAL) socket
This socket can be used to connect a compatible digital audio receiver.

Headphone socket (output)
This socket can be used to connect headphones or stereo earphones.
Warning: Excessive sound pressure from earphones and headphones can cause hearing loss.

USB2.0 socket (input)
These sockets can be used to connect a USB 2.0 device.
Note: The number of USB sockets on the TV may vary according to TV model.

Remote Control Functions

Most of your television's functions are available via the menus that appear on the screen. The remote control supplied with your set can be used to navigate through the menus and to configure all the general settings.

Note: figures and illustrations in this operation manual are provided for reference only and may differ from actual product appearance. Certain function may not be available for some models, e.g. GUIDE/SUBTITLE functions are only available under DTV source. And DTV is not available for certain model.

To switch the sound off and back on.

Standby / quit standby.

Numeric buttons
To enter channel numbers or a digit.

To access T recommended apps.

LIST
To display the channel list.

To control the volume.

To display programme information, if available.

To display the Settings menu.

To change channels.

To access the Smart TV homepage.

To display the Option menu.

▲/▼/◄/► Navigation direction buttons.

OK
To confirm an entry or selection.

To return to the previous menu or quit an app.

To select input source.

EXIT
To exit the Settings menu.

LANG
To select an audio language available for selected digital TV programme.

GUIDE
To toggle the Electronic Programme Guide on or off . (only available for digital channels.)

TEXT
To toggle Teletext on or off.

SUBT.
To select a subtitle language available for selected digital TV programme.

Colour buttons
To select tasks or Teletext pages; to be used for HbbTV function.

To start fast reverse.

To pause playback.

To start fast forward.

To record programmes under DTV source.

To start playback.

To stop playback.

To access the NETFLIX application. (Not available for some models.)

Exclusive Remote Control

Standby / quit standby..

To display the Settings menu.

To access the Smart TV homepage.

To display the Option menu.

▲/▼/◄/► Navigation direction buttons. The ▲/▼ buttons are also ..used to change channels in TV mode.

OK
To confirm an entry or selection. The button is also used to ..display the channel list in TV mode.

To return to the previous menu or quit an app.

To select input source.

Press the Assistant button on your remote to talk to the Google ..Assistant. (Available only when the network connection works ..normally.)

To pop up the virtual remote control keyboard when available.

To control the volume.

To change channels.

To access Netflix. (Not available for some models.)

To access T recommended apps.

Note: This remote control is available only for selected models. The remote control type may be changed without notice.

How to Use the Remote Control

When using the Google Assistant button for the first time, you will be prompted to pair the remote with the TV.

• Keep the remote control and TV in 1 meter, please follow the on-screen guide for pairing instructions. You can use the Google Assistant button after activating successfully.
• The Google Assistant is only available for content search from certain apps.
• Set languages in the settings to your local language or official language to enhance voice search successfully.

Basic TV Operations

Accessing Channels

Using the RC802N Remote Control

Using the numeric buttons: press the corresponding numeric buttons on the remote control to access the channels.

Using the buttons: press the buttons on the remote control to scroll through the channels.

Using the LIST button: press the LIST button to display the channel list and press ▲/▼/◄/► and OK to select channels.

Using the RC802V Remote Control

Using the ▲/▼ buttons: press the ▲/▼ buttons on the remote control to scroll through the channels.

Using the OK button: press the OK button to display the channel list and press ▲/▼/◄/► and OK to select channels.

Using the buttons: press the buttons on the remote control to scroll through the channels.

Using the button: press to display the virtual remote control keyboard, then you can use the numeric buttons or the LIST button to operate accordingly.

Watching Connected Devices

Press on the remote control to display the source list. Press ▲/▼ to select TV or other input sources and press OK to confirm.

You can also press on the remote control to display the homepage, press ▲/◄/► to move the cursor to the (Inputs) area on the right top of the screen, and press OK to enter. Then press ▲/▼ and OK to select the input source.

Adjusting Volume

Volume control: press the buttons on the remote control or the corresponding buttons on the TV set to increase or decrease the volume.

Sound mute: press the button to temporarily mute the sound. Press this button again or the button to restore the sound. (Available for RC802N remote control only.)

Accessing Smart TV Homepage

Allows you to enjoy Internet Applications (Apps) and specially adapted Internet websites, and perform system settings for your TV. You can make controlling with the TV remote control.

WARNING:

• Configure the network settings before using Smart TV applications.
• Slow responses and/or interruptions may occur, depending on your network conditions.
• If you experience a problem using an application, please contact the content provider.
• According to circumstances of the content provider, an application’s updates or the application itself may be discontinued.
• Depending on your country's regulations, some applications may have limited service or not be supported.
• Changes in application content may be made without prior notice by the service provider.

1. Press on the remote control to display the Smart TV homepage.
2. Press ▲/▼/◄/► and OK to enter the desired apps, functions or settings.
3. Press to return to the homepage.
4. To exit the homepage, press ▲/◄/► to move the cursor to the (Inputs) area on the right top of the screen, press OK to enter and then press ▲/▼ and OK to select your desired input source.

Note: since the connection with Internet takes time, it’s recommended that you wait a few minutes to use the Smart TV feature after activation of TV from standby.

Accessing Google Play

Google Play is your entertainment unbound. It brings together all of the entertainment you love and helps you explore it in new ways, anytime, anywhere. We’ve brought the magic of Google to music, movies, TV, books, magazines, apps and games, so you get more from your content every day.

1. Press on the remote control to display the Smart TV homepage.
2. Press ▲/▼ to select the Apps, and press OK to enter. Then press ▲/▼/◄/► and OK to enter the desired apps.
3. Press to return to the homepage.

Accessing T-Channel

Allows you to enjoy Internet Applications (Apps).

1. Press on the remote control to display the recommended apps.
2. Press ▲/▼/◄/► and OK to enter the desired apps.
   For the first time, the apps will be downloaded automatically.
3. Press to return to the recommend page and exit.

Using System Settings menu

Allows you to not only adjust device settings, such as Network & Internet, Accounts & Sign-In, Apps and Device Preferences, etc., but also set preferences.

1. Press on the remote control to display the Smart TV homepage.
2. Press ▲/◄/► to move the cursor to (Settings) on the right top of the screen and press OK to enter the system settings.
3. Press ▲/▼ to choose the items and press OK to enter.
4. Press to return to previous interface.
5. Press EXIT to close the menu.

Using Instant Power On

It enables you to turn on your TV faster from standby mode than turning this function off, but it will also increase standby power consumption.

1. Press on the remote control to display the homepage, Press ▲/◄/► to select (Settings) > Device Preferences > Power > Instant power on and press OK to toggle between On and Off.
2. Press to return to previous interface.

Using TV Options menu

Allows you to adjust TV settings, such as picture and sound.

1. Press on the remote control to display the Settings menu.
2. Press ▲/▼ to select the desired item, then press OK/► to enter the corresponding submenu.
3. In submenus, press ▲/▼ to select menu options, then press OK/► to enter the option list, the adjustment interface, or the corresponding submenu.
4. Press to return to the previous menu.
5. Press EXIT or to close the menu.

Notes:

• You can also press o n the remote control, select Settings (if available) and press OK to enter the Settings menu. Some options may not be available for certain signal sources.
• Setting LED Motion clear on will make fast moving images clearer by controlling the LED backlight, but the picture will be darker and more flickering than with LED Motion clear off.

Using more of your TV

Installing Channels

This section describes how to search and store channels automatically. This may be done in any of the cases below:

• you are prompted that there are no channels in TV mode;
• you want to update your channels.

1. In TV mode, press on the remote control and select Channel > Channel scan. Press OK/► to enter.
2. The TV installs and arranges channels according to your country or region. Press ▲/▼ to select Country/Region, and press OK/► to enter. Enter the default password 1234 or your own password in case you have changed the password in the System > Lock menu. Press ▲/▼ to select your country or region and press OK to confirm.
3. Press ▲/▼ to select Automatic search and press OK/► to enter.
4. Press ▲/▼ to select Channel type and press ◄/► to select Digital, Analogue or Digital&Analogue.
5. After configuration is completed, press ▼ to select Search and press OK to start scanning channels.
6. The channel search may take a few minutes. After the automatic search, channels are arranged in a preset order. If you wish to hide or move channels, press on the remote control, select Channel > Channel organizer and press OK/► to enter.
   Note: If the channel search retrieved only the analogue channels it could be caused by poor broadcasting and therefore is not covered by manufacturer warranty. Manufacturers cannot be held responsible for lack of or poor broadcasting in some areas.

Using Subtitles

You can enable subtitles for each TV channel. Subtitles are broadcast via Teletext or DVB-T digital broadcasts. With digital broadcasts, you have the additional option of selecting a preferred subtitle language.

Note: some options are available only when Subtitle is set to On.

Turning On/Off Subtitles

1. Press on the remote control, select Channel > Subtitle and press OK/► to enter.
2. Select the Subtitle option, press OK/► to enter, press ▲/▼ to select On or Off and press OK to confirm.
3. Press EXIT or to close the menu.

Enabling Subtitle Languages on digital TV Channels

1. Press on the remote control, select Channel > Subtitle > Digital subtitle language 1st and press OK/► to enter.
2. Press ▲/▼ to select a subtitle language as your preferred language and press OK to confirm.
3. Press ▲/▼ to select Digital subtitle language 2nd and press OK/► to enter.
4. Press ▲/▼ to select a secondary subtitle language and press OK to confirm.
5. Press EXIT or to close the menu.

Shortcut operation: Press SUBT. on the remote control to directly select a subtitle language available for the selected digital TV programme. (Available for RC802N remote control only.)

Selecting a Subtitle Type on Digital TV Channels

1. Press on the remote control, select Channel > Subtitle > Subtitle type and press OK/► to enter.
2. Press ▲/▼ to select a subtitle type and press OK to confirm. You can select Hearing impaired to display the hearing impaired subtitles with your selected language.
3. Press EXIT or to close the menu.

Using Teletext

Selecting Decoding Page Language

1. Press on the remote control, select Channel > Teletext > Decoding page language and press OK/► to enter.
2. Press ▲/▼ to select a proper type of language in which Teletext will display and press OK to confirm.
3. Press EXIT or to close the menu.

Digital Teletext Language

On digital TV channels, depending on the broadcaster, you may be able to enjoy a service with multiple initial Teletext pages in different languages. This function allows you to select an available language as primary language, which relates to different initial Teletext pages.

1. Press on the remote control, select Channel > Teletext > Digital teletext language and press OK/► to enter.
2. Press ▲/▼ to select a language and press OK to confirm.
3. Press EXIT or to close the menu.

Network Wake Up

This function allows you to turn on your TV from standby mode via a network. To use this function, please make sure:

1. Your TV is connected to an effective home network;
2. The desired controller, such as a smartphone, is connected to the same network as your TV;
3. An app which supports network waking up function, such as YouTube, has been installed into the controller;
4. Networked standby is set to On in the Network menu under homepage by pressing > (Settings) > Network & Internet and use ▼ to select Networked standby and press OK to activate.

When the TV is in networked standby mode, you can use the app to wake up the TV remotely.

Notes:

• This feature is disabled if you press and hold the button on the remote control and confirm to shut the TV down
• Before using the feature of network wake up, make sure (Settings) > Device Preferences > Power > Instant power on is set to on.

T-Link

Use this function to search for CEC devices connected to the HDMI sockets in your TV and enable auto power on and auto standby between the TV and CEC devices.

Enabling or Disabling T-Link

1. Press on the remote control, select System > T-Link and press OK/► to enter.
2. Press ▲/▼ to select T-Link and press OK/► to enter.
3. Press ▲/▼ to select On or Off and press OK to confirm.
4. Press EXIT or to close the menu.

Using Auto Power On
Enables the TV to automatically power on when you power on a CEC device (e.g. DVD) with the device’s remote. Select On to enable this function.

Using Auto Standby
Enables all CEC devices to automatically go to the standby mode when you turn off the TV with the TV remote. Select On to enable this function.

Note: the CEC functions depend on the devices connected and it is possible that some devices may not interoperate correctly when connected to this TV. The user manual or the manufacturer of the problematic devices should be consulted for further information.

T-Cast

T-Cast lets you enjoy plenty of videos, rich of applications, and share great contents on large screen. It also allows you to turn a smart device into a sophisticated remote control, providing more features than your normal TV remote control. You can then control your TV through your smart device.

Follow the on-screen instructions to scan the QR code on the TV screen and download T-Cast.

Note: Make sure the smart device and your TV are in the same home LAN (local area network) or network segment to use TV remote function.

Using EPG (Electronic Programme Guide)

EPG is an on-screen guide that displays scheduled digital TV programmes. You can navigate, select and view programmes.

Note: the DTV EPG does not require an internet connection.To use the DTV EPG, HbbTV must be set to Off. when HbbTV is set to ON, then it will enter the HbbTV EPG directly. Please refer to “ HbbTV ” part of this manual for assistance to set HbbTV to on or off.

1. Press on the remote control, select Channel > EPG and press OK/► to enter, or press GUIDE directly (if available) on the remote control, the Programme Guide menu will appear, which allows you to get information about the current or next programme playing on each channel. Navigate through the different programmes using the ▲/▼/◄/► buttons on the remote control.
2. Use the related buttons shown at the bottom of the screen to view EPG.
   Programme filter: Programme guide filter for digital TV programmes.
   Press to display the type list of the programme.
   Navigate through the different types using the ▲/▼ buttons on the remote control.
   Select one or more types, which you want to highlight from the type list, press OK to select or deselect. A checkmark will appear to the right of the type when selected.
   Custom schedule: Press ▲/▼ to select a programme, then press the RED button to set the schedule, press OK to enter and use ▲/▼ to select Schedule reminder or Schedule recording.
   Select date: Press the GREEN button to select date.
   Schedule list: Press the YELLOW button to view your schedule list.
   Note: if using the remote control of RC802V, to access the colour buttons, you need to press button on the remote control to display the virtual remote control keyboard first.
3. Press to exit EPG.

Bluetooth Function

(* not available for some models)

Bluetooth ® is a wireless technology standard for exchanging data over short distance between Bluetooth devices. You can connect Bluetooth audio device, mouse or keyboard via the TV.

1. Press on the remote control, press ▲/◄/► to move the cursor to the (Settings) area on the right top of the screen and press OK to enter.
2. Move to the Remotes & Accessories area, select Add accessory and press OK to enter. The TV will search nearby Bluetooth devices automatically.
3. Select an available device, press OK and follow the guides on the screen to connect it.

Note: bluetooth technology (if available in your TV) uses 2.4GHz frequency thus close proximity to Wi-Fi access points, routers or microwave ovens might interfere with Bluetooth audio streaming. If you face interruptions in audio reception, you should restart your Bluetooth device to find frequency with less interferences and if you continue to face issues you should move closer to TV or increase space between TV and source of interferences.

The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TCL is under license. Other trademarks and trade names are those of their respective owners.

Time Shift

(* not available for some models)

Allows you to pause, fast forward and rewind live TV, so you don’t have to miss any part of your favourite programmes. Before you use the function, connect a USB drive to the TV first. For the first time, you should complete the disk setup for the USB drive.

Press on the remote control and select Time shift, then press OK/► to confirm. (Note: this option is available only when Time shift is set to On: press on the remote control, press ▲/▼ to select Settings> Channel> Time Shift, press OK/► to enter and use ▲/▼ to set Time Shift to On or Off.)

1. Follow the directions on the screen to do the disk setup if you use time shift for the first time.
2. After the disk setup is done, time shift will start, and the time shift menu displays on the screen.
3. For later use, press and select Time shift. press OK to display the time shift menu and operate according to the on-screen prompt.
4. Pressing button on the remote control stops the time shift and exits.(for RC802V, you can find button on the virtual remote control keyboard.)
   When the time shift menu disappears and only the timing of the time shift remains on the screen, you can press OK to call out the time shift menu.

Notes:

• Before you plug the USB drive to TV, make sure you have backed up the data on the drive to avoid unforeseen malfunction and data loss.
• We recommend that you use a USB drive with at least 1GB free space and a disk speed faster than 5.0MB/sec.
• The bigger the USB drive free space for time shift, the bigger the recording length.

Quick Access of Time Shift

Insert a USB disk, press PAUSE ( ) on the remote control, it will access time shift automatically. (Available for RC802N remote control only.)

PVR (Personal Video Recorder)

(* not available for some models)

Allows you to record your favourite TV programmes. Before you use the function, connect a USB drive to the TV first.

Note: the feature is available only in selected products and, due to specific TV network limitations and country technical requirements, might not be available in product or place of installation. Feature might also be blocked by TV network due to copyright protection (HD content, recording protection). Please use on the remote control to check if the feature is available in your product.

1. Press on the remote control and select PVR.
2. Press OK/► to enter and select Record. It starts to record automatically.
3. Press blue button to access Settings and use ▲/▼/◄/► to adjust the recording duration.
4. Press OK or to stop recording manually, the recorded file will be saved. In normal operation, the recording will stop automatically when the recording duration expires.
   Note: you can find and colour buttons on the virtual remote control keyboard for RC802V.
5. In recording, the PVR mini pane will also show on the screen to indicate the recording progress.
6. To watch the recorded programme, exit PVR mode first.Press and select PVR > PVR list, then select the related record file. Press OK to play. (It is the same if you record a digital radio programme.)

Notes:

• This feature is available only for digital non encrypted channels.
• Before you connect the USB drive to the TV, make sure you have backed up the data in the drive to avoid the loss of your important data due to unforeseen malfunction.
• The bigger the USB drive free memory for the PVR function, the bigger the recording length.
• If you want to change channel or signal source during recording, store the recording data before changing the channel or source.
• The TV cannot play files normally if the parameters of the file exceed the limitations of the system, the file format is not supported, the file is damaged, or the file cannot be decoded.
• Do not disconnect the USB drive when the system is reading a file or transmitting data, otherwise the system or the drive may be damaged.

Freeview Plus

Freeview Plus delivers an aggregated TV service that includes an unrivalled 7+ day EPG experience from all the free to air networks in Australia. At the press of a button, Freeview Plus provides users with all the available Catch Up content along with the ability to set reminders and to search for content via genre. Use the following features and don’t miss a show:

• A 7+ day easy to use EPG
• All available Catch Up TV content
• Featured recommendations
• Ability to browse by genre and search programmes for the next 7 days
• A favourite function with reminders to live and Catch Up programmes

What You Need

Your television must be connected to a high speed broadband internet connection as well as an aerial.

To Launch Freeview Plus

When you are watching TV, you will see a prompt at the top left of the screen. Press the corresponding colour key on the remote control to launch Freeview Plus. Follow the on-screen instructions and use the colour keys, arrow keys and the OK button to navigate.

*Freeview Plus uses HbbTV technology which combines broadcast and broadband. An internet connection is required. Data usage and conditions apply.

HbbTV

HbbTV (Hybrid broadcast broadband TV) is a service offered by certain broadcasters and available only on some digital TV channels. HbbTV delivers interactive television over broadband Internet. These interactive features are added to and enrich the normal digital programmes, and include services such as digital teletext, electronic programme guide, games, voting, specific information related to the current programme, interactive advertising, information magazines, catch-up TV, etc.

To use HbbTV please ensure your TV is connected to Internet and HbbTV is switched on.

Notes:

• HbbTV services are broadcast- or countrydependent and may be unavailable in your area.
• You cannot download files to your TV with HbbTV function.
• Application provider or broadcasting related conditions may cause an HbbTV application to be unavailable momentarily.
• To access HbbTV applications you must connect your TV to the Internet via a broadband link. HbbTV applications may not work correctly in case of network related issues.

HbbTV Access

1. Press on the remote control, select System > HbbTV settings and press OK/► to enter.
2. Select HbbTV then press ▲/▼ to select On and press OK to confirm.
3. When you tune to a digital TV channel that offers HbbTV, this will be signaled to you by an on-screen indication (generally a red button, but other colour buttons may also be used). Press the indicated colour button to open the interactive pages.
4. Use ▲/▼/◄/► and the colour buttons to navigate through the HbbTV pages and press OK to confirm.

HbbTV Deactivation

To avoid disturbances that may be caused by HbbTV broadcasting tests, you can turn off the HbbTV function:

1. Press on the remote control, select System > HbbTV settings and press OK/► to enter.
2. Select HbbTV then press ▲/▼ to select Off and press OK to confirm.

Works with Alexa

To use the Works with Alexa function, you will need a device like an Amazon Echo or Amazon Echo Dot (Sold Separately). Set up your Amazon device. Then, on your TV go to the Settings Menu, select System, and select “Works with Alexa”. Then follow the on screen prompts. Please note that within the Alexa app on your phone, you will need to enable the TCL Assistant Skill, through the Alexa Skills Menu.

Netflix Settings

Netflix provides on-demand movies and TV shows delivered via the Internet. Netflix is available in certain countries.Unlimited membership is required.

Note: you can directly access Netflix via clicking the Netflix button on the remote control.

Reset Shop

Allows you to reset the TV to factory default settings.

1. Press on the remote control to display the homepage, Press ▲/◄/► to select (Settings) > Device Preferences > Reset and press OK/► to enter.
2. Press ▲/▼ to select Factory data reset and press OK to enter. Then select Erase everything and press OK to confirm.
3. Enter 1234 or the PIN according to the on-screen prompt.
4. Select OK and press OK to confirm.
5. The Initial setup wizard appears. Follow the instructions in the section Initial setup.

Password in Parental Control

• The default password is 1234. You can change it to a new one.
• The super password is 0423. If you forget your code, enter the super password to override any existing codes.

Using the Hands-free TV Voice Control
(* not available for some models)

Before using the hands-free TV voice control, connect the TV to the network and make sure it can access the Google website first. Then follow the steps below to access.

1. Turn the built-in MIC switch (next to the power button) to on before using this function.
2. Access the Android TV homepage by pressing on the remote control.
3. Select (Settings) > Quick Settings > ‘Ok Google’ detection and press OK to turn it on. You can also set it by selecting (Settings) > Device Preferences > Google Assistant > ‘Ok Google’ detection.
4. Say “OK Google” to activate it.

Notes:

• The availability of hands-free TV voice control depends on your region/country/language and your model. For details, please refer to your local dealer.
• A quiet surrounding is required for better function when using it. The recommended using distance is within 2 meters in front of TV set.
• Turn the built-in MIC switch to off if you are not going to use it. Or set the ‘ Ok Google ’ detection to off.
• Standby power consumption will increase because the built-in MIC is always listening when the Google Assistant or voice control with the built-in MIC is enabled.

Problems & Solutions

Note: problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connected TV models can disregard them.

1. Fail to link to the network.

• Check if your TV is connected with the network;
• Reboot your TV;
• Consult your internet service provider, to confirm if access of your router is supported. Refer to the operation manual of your router.
• Make sure your TV is connected to a router, and make sure your router is powered on. Check that your router/modem has an internet connection, and that your Ethernet cables/wireless connection is OK. Test your connection with a computer to make sure it is OK. Should the problem persist, contact customer service.

2. The video could not be played smoothly.

• Videos from your USB flash drive --- It may result from data transmission, or its code flow is far beyond the supported formats of this TV set.
• Videos downloaded from internet, or online videos.
  • It may be caused by the lower bandwidth of your network. A high network speed is required to handle online videos.
  • Peak internet usage times may affect the bandwidth.
  • Check if any other computers on the same network are also operating, as they may be using up bandwidth. Especially if they are downloading or playing on-line videos.
  • The video may not be smooth itself, it is not the problem of your TV or network.

3. When two mobile hard disks are connected with the TV at the same time, they will not be recognized some times.

• All mobile hard disks consume a lot of power, which may result in power supply problems. We recommend inserting only one hard disk, or a low power consumption mobile hard disk.

4. The video from a mobile hard disk (USB) is playing with no sound.

• The audio format of the video in your mobile hard disk is not supported by the TV player.

5. Some videos fail to play.

• The formats of the videos may not be supported by the TV, especially videos shot by certain kinds of cameras, generally with their private protocol of formats, which are not compatible with your TV.

6. Video stops playing midway.

• Mistakes may occur when videos are copied or compressed, so they may automatically stop playing during playback.

7. What should I pay attention to, when I do SW updating?

• No power cuts when SW updating;
• Avoid any operations with your remote control when SW updating;
• Depending on your internet connection speed, the software updating process may take some time.

8. There are no distinct changes of TV interface after SW updating.

• Under certain conditions, SW updating may not only update or add new functions but also improve the performance of the TV set, without distinct changes to the user interface. Also, there may be no changes to the user interface at all.

9. What should I do when SW updating process stops due to a sudden power-off?

• If you do SW updating by USB, do not pluck the USB from your TV, and restart your TV to continue SW updating; If you do SW updating by Network, also restart your TV and check if it is well functioned.

10. With a USB device being inserted into the TV in advance, I am prompted that no USB devices are detected after I access Media, why?

• There may be something wrong with your mobile hard disk(s), damaged or with low voltage. You could increase power supply by inserting the two plugs on one end on the USB wire into TV's USB port simultaneously.

11. External device cannot be recognized.

• Some external devices (e.g. webcam, smart phone, tablet, game handle, and external wireless adapter) may not be compatible with the TV and cannot be supported for certain functions (nScreen, wireless display, gesture control, face recognition, if any). Please try a similar device. If it does not work, contact your local dealer.

12. Voice search does not work.

• Check if your remote control has been successfully paired with your TV.
• Check if the language setting is correct.
• Check if Google server is available and stable.

Troubleshooting

Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.

No picture, no sound

1. Check if the fuse or circuit breaker is working.
2. Plug another electrical device into the outlet to make sure it is working or turned on.
3. Power plug is in a bad contact with the outlet.
4. Check the signal source.

No colour

1. Change the colour system.
2. Adjust the saturation.
3. Try another channel. Black-white programme may be received.

Remote control does not work

1. Change the batteries.
2. Batteries are not installed correctly.
3. Main power is not connected.

No picture, normal sound

1. Adjust the brightness and contrast.
2. Broadcasting failure may happen.

Normal picture, no sound

1. Press the VOLUME UP button to increase volume.
2. Volume is set to mute, press the Mute button to restore sound. (Available for RC802N remote control only.)
3. Change the sound system.
4. Broadcasting failure may happen.

Unorderly ripples on the picture
It is usually caused by local interference, such as cars, daylight lamps and hair driers. Adjust the antenna to minimize the interference.

Snowy dots and interference
If the antenna is located in the fringe area of a television signal where the signal is weak, the picture may be marred by dots. When the signal is extremely weak, it may be necessary to install a special antenna to improve the reception.

1. Adjust the position and orientation of the indoor/ outdoor antenna.
2. Check the connection of antenna.
3. Fine tune the channel.
4. Try another channel. Broadcasting failure may happen.

Ignition
Black spots or horizontal streaks appear, or the picture flutters or drifts. This is usually caused by interference from car ignition system, neon lamps, electric drills, or other electrical appliance.

Ghost
Ghosts are caused by the television signal following two paths. One is the direct path, the other is reflected from tall buildings, hills, or other objects. Changing the direction or position of the antenna may improve the reception.

Radio frequency interference
This interference produces moving ripples or diagonal streaks, and in some case, loss of contrast in the picture. Find out and remove the radio interference source.

*To bring you better visual experience, please remove all labels, if any, from TV front panel and screen before use.

*Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. Product design and specifications may be changed without notice.

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