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38
TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the appliance does not function properly or does not function at all, check the following before you call for
service:
Diagnosing Problems
Symptoms Reason Solution
Rattling and clanking
noise
Foreign objects such as coins
or safety pins may be in drum or
pump.
•
Check all pockets to make sure that they
are empty. Items such as clips, matches,
pens, coins, and keys can damage both
your washer and your clothes.
•
Close zippers, hooks, and drawstrings
to prevent these items from snagging or
tangling on other clothes.
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually
normal.
•
If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Vibrating noise
Have all the transit bolts and tub
support been removed?
•
If not removed during installation, refer
to Installation guide for removing transit
bolts.
Are all the feet resting firmly on
the ground?
•
Check that the appliance is perfectly level
(Use a spirit level).
Water leaks
Supply hoses or drain hose are
loose at tap or washing machine.
•
Check and tighten hose connections.
House drain pipes are clogged.
•
Unclog drain pipe. Contact plumber if
necessary.
Oversudsing
•
Too much detergent or unsuitable
detergent may cause excessive foaming
which may result in water leaks.
Water does not enter
washing machine or it
enters slowly
Water supply is not adequate in
that location.
•
Check another tap in the house.
Water supply tap is not
completely open.
•
Fully open tap.
Water supply hose(s) are kinked.
•
Straighten hose.
The filter of the supply hose(s)
clogged.
•
Check the filter of the supply hose.
Water in the washing
machine does not drain
or drains slowly
Drain hose is kinked or clogged.
•
Clean and straighten the drain hose.
The drain filter is clogged.
•
Clean the drain filter.
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