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24
Before You Call for Service
Dishwasher
PROBLEM
POSSIBLE CAUSE WHAT TO DO
Cloudiness
on glassware
Combination of soft water and
too much detergent
• This is called etching and is permanent. To prevent this from
happening, use less detergent if you have soft water. Wash glassware
in the shortest cycle that will get it clean.
Low performing phosphate free
detergent
•
See A white film on glassware, dishware and the interior in this
Troubleshooting section.
Water temperature entering the
dishwasher exceeds 150°F (66°C)
•
This could be etching. Lower the water heater temperature.
Suds in the
tub
Wrong detergent •
Use only automatic dishwasher detergents to avoid sudsing.
Finish
®
Automatic Dishwashing Detergents have been
approved for use in all Monogram dishwashers.
•
To remove suds from the tub, open the dishwasher and let
suds dissipate. Open the door, press and hold START for 3
seconds, and close the door.
Rinse agent was spilled • Always wipe up rinse agent spills immediately.
Detergent
left in
dispenser
cups
Dishes or utensils are blocking
the detergent cup
• Reposition the dishes, so the water from the lower spray arm can
flush the detergent cup. See Loading the dishwasher section.
• Reposition the tall utensils or heavy silverware that may
be keeping the dispenser cup door from opening. See the
Loading the dishwasher section.
• Don’t place large bowls or pots directly under detergent dispenser.
Black or gray
marks on
dishes
Aluminum utensils have rubbed
against dishes
•
Remove marks with a mild, abrasive cleaner.
Dishes don’t
dry
Low inlet water temperature •
Make sure inlet water temperature is at least 120°F.
•
Select Power Dry or Max Dry.
•
Use Boost Temp option.
•
Select a higher cycle, such as Sanitize Temp or Heavy.
Rinse agent dispenser is empty •
Check the rinse agent dispenser and fill as required.
Max Dry option was not selected • Select the Max Dry option to improve dry performance.
Additional drying time is needed •
Allow the fan to run an additional 90 minutes after the Clean light
appears. Note: If you open the door, this fan extension will be cancelled.
Control panel
responded to
inputs but
dishwasher
never filled
with water
Door may not be completely
closed
• Make sure the door is firmly closed.
Water valve may be turned off •
Make sure water valve (usually located under the sink) is turned on.
Flood float may be stuck •
Remove Ultra-Fine filter and lightly tap the piece under the ultra fine
filter that looks like a salt shaker. Replace the filter.
Stained tub
interior
White film on inside surface—
hard water minerals
• Monogram recommends Finish
®
Jet-Dry
®
Rinse Aid to
help prevent hard water mineral deposits from forming.
•
Run dishwasher with citric acid to remove mineral deposits.
You can order citric acid #WD35X151 through Monogram
by calling 800-444-1845 or visiting Monogram.com. In
Canada, call 800-661-1616. Alternatively, purchase
Finish
®
Dishwasher Cleaner
and follow the directions on the label.
Dishwasher
won’t run
Fuse is blown or circuit breaker
is tripped
• Replace fuse or reset circuit breaker. Remove any other
appliances from the circuit.
Power is turned off
• In some installations, the power to the dishwasher is
provided through a wall switch, often located next to the
disposer switch. Make sure it is on.
Control panel is locked • Unlock control panel. See the Getting started section.
Possible leak is detected
• Models are equipped with leak detection and the cycle will
be cancelled if a leak is detected. The display will show
“LEAK DETECTED”. Call for service.
Proper Start sequence was not
followed
• See the Using the dishwasher section.
Questions?
Use this
problem
solver
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