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13
Problem Possible Cause(s) Solution(s)
Unit cannot be
switched on
1. Power plug is not
properly inserted into
the electrial outlet.
2. Power plug or cord
is damaged.
1. Unplug the unit and plug it back into the
electrical outlet.
2. Contact Brondell Customer Service.
Fan not working 1. Unit is not switched on.
2. Motor requires servicing.
1. Ensure that the unit is properly plugged
into the electrical outlet.
2. Contact Brondell Customer Service.
All 3 speed lights
are flashing
Filter needs to be
changed and the filter
change indicator reset.
Refer to filter replacement instructions on
page 12.
Poor Performance
or not purifying at
optimum capacity
1. Filter is due
for replacement.
2. Blockage at air inlet
or air outlet.
3. Plastic wrap on filter
not removed.
4. Clearance around
appliance is not adequate
for air ventilation.
5. Missing filter or filter was
inserted incorrectly.
6. Room exceeds expected
room coverage area.
1. Replace with new filter.
2. Contact Brondell Customer Service.
3. Remove the plastic bag and place the
filter back into the unit.
4. Ensure that there is clearance of 20”
on each side and 4” in the back of
the appliance.
5. Ensure the filter is inserted correctly
(see page 9 of this manual).
6. Suggested room coverage area is
approximately 280 square feet.
MAINTENANCE
Troubleshooting
If the air purifier appears to be operating abnormally, please review the troubleshooting
tips before calling the Brondell Service Center as most issues are easily resolved with a
few simple steps. If you are unable to resolve the issue after checking the following items,
please call the Service Center at 888-542-3355, Mon–Fri, 9am–5pm PST (English and
Spanish spoken), or email us at [email protected].
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