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272
Mobility Giving and receiving assistance
Giving and receiving assistance
Vehicle equipment
In this chapter, all production, country, and
optional equipment that is offered in the model
range is described. For this reason, descrip-
tions will be given of some equipment that may
not be available in a vehicle, for example due to
the special options or national-market version
selected. This also applies to safety related
functions and systems.
Emergency Request
Requirements
> Full preparation package mobile phone: this
equipment makes it possible to send an
Emergency Request even if no mobile
phone is paired with the vehicle.
> BMW Assist is activated.
> Radio readiness is switched on.
> The BMW Assist system is logged into a
mobile phone network that is supported by
BMW Assist.
> The Emergency Request system is
operable.
Only press the SOS button in an emergency.
For technical reasons, the Emergency
Request service cannot be guaranteed
for the most unfavorable conditions.<
Subscriber contract
Upon expiration of the subscriber contract with
BMW Assist, the BMW Assist system can be
deactivated by a BMW center without a work-
shop visit.
After the system is deactivated, it is no longer
possible to make Emergency Requests.
It may be possible for a BMW center to reacti-
vate the system after a new contract has been
signed.
Sending an Emergency Request
1. Briefly press the cover flap to open.
2. Press the SOS button until the LED in the
button comes on.
> The LED comes on: the Emergency
Request has been triggered.
If the circumstances allow, remain in the
vehicle until the voice contact has been
established.
> The LED flashes when the connection to
the BMW Assist Response Center has been
established.
Once the BMW Assist Response Center
has received your Emergency Request, the
BMW Assist Response Center contacts
you and takes further steps to help you.
Even if you are unable to respond, the
BMW Assist Response Center will be able
to initiate further steps to assist you under
certain conditions.
Data for determining the necessary rescue
measures are transmitted to the
BMW Assist Response Center, e.g. the
current position of your vehicle, if it can be
determined.
> If the LED is flashing but the BMW Assist
Response Center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. The
BMW Assist Response Center may still be
able to hear you, however.
Online Edition for Part no. 01402911406 - © 06/13 BMW AG
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