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32
Before You Call
Flames inside oven or smoking from
oven vent.
• Excessive spillovers in oven. For example, this will happen for pie spillovers or large
amounts of grease left on the oven bottom. Wipe up excessive spillovers before starting
oven. If flames or excessive smoke are present, follow the “Setting Broil” instructions on
page 21.
Oven control panel beeps and
displays any F code error.
• Oven control has detected a fault or error condition. Press STOP to clear the error code.
Try Bake or Broil function. If the F code error repeats, remove power from appliance,
wait 5 minutes, and then repower appliance and set clock with the correct time of day.
Try Bake or Broil function again. If the fault recurs, press STOP to clear and call 1-844-
553-6667 for assistance (See back cover).
Surface burners do not ignite. • Surface control knob was not completely turned to LITE. Push in and turn the surface
control knob to LITE until burner ignites and then turn control knob to desired flame size.
• Burner ports are clogged. With the burner OFF, use a small-gauge wire or needle to
burner head slots and ignition ports. See “Cleaning the Cooktop and Surface Burners” in
the Care & Cleaning section on page 26 for additional cleaning instructions.
• Range power cord is disconnected from outlet (electric ignition models only). Be sure
power cord is securely plugged into the power outlet.
• Electrical power outage. Burners may be lit manually. See “Setting Surface Burners” on
page 14.
Surface burner flame uneven or only
part way around burner cap.
• Burner slots or ports are clogged. With the surface burner OFF, clean ports with a small-
gauge wire or needle.
• Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame is full.
• Burner caps are not seated properly. Check that all burner caps are level and seated
correctly on burner heads. See “Cleaning the Cooktop and Surface Burners” in the Care
& Cleaning section on page 26 for additional cleaning instructions.
Surface burner flame is too high. • Surface control knob is set too high. Adjust to lower flame setting.
• Burner caps are not seated properly. Check that all surface burner caps are level and
seated correctly on surface burner heads. See“Cleaning the Cooktop and Surface
Burners” in the Care & Cleaning section on page 26 for additional cleaning instructions.
• Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Surface burner flame is orange. • Dust particles in main gas line. Allow the burner to operate a few minutes until flame
turns blue. In coastal areas, a slightly orange flame is unavoidable due to salt content in
air.
• Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
The oven control display shows
"SCC” and self-clean is not working.
• If the cooktop is used during a self-clean cycle, the oven may turn off. The oven control
display will show “SCC". Press STOP to clear the SCC message. The oven door will
remain locked until the oven has cooled down below cleaning temperature. If the oven is
below cleaning temperature, the user can start another clean cycle immediately. If the
oven is in cleaning temperature range, another self-clean cycle can be set once the door
unlocks (after 4 hours).
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