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19
Do you still have questions? You can call us toll-free at the Consumer Service
Department, 1-800-MR COFFEE (1-800-672-6333) or you can visit us at
www.mrcoffee.com.
SERVICE AND MAINTENANCE
Replacement Parts
•Forotherreplacementparts–Call1-800-MRCOFFEE(1-800-672-6333)
in the U.S. or 1-800-667-8623 in Canada. You may also find a list of
replacement parts at www.mrcoffeebarista.com.
Repairs
If your Café Barista (espresso, cappuccino & latte maker) requires service,
do not return it to the store where you purchased it. All repairs and
replacements must be made by Sunbeam or by an authorized MR. COFFEE
®
Products Service Center. If you live in the U.S. or Canada, please call us at
the following toll-free telephone numbers to find the location of the nearest
authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
You may also visit our website at www.mrcoffee.com for a list of service centers. To
assist us in serving you, please have the model number and date of purchase available
when you call. The model number is on the bottom of the unit.
We welcome your questions, comments or suggestions. In all your communications,
please include your complete name, address and telephone number and a description
of the problem.
1-YEAR LIMITED WARRANTY
Sunbeam Products, Inc. doing business as Jarden Consumer Solutions or if
in Canada, Sunbeam Corporation (Canada) Limited doing business as Jarden
Consumer Solutions (collectively “JCS”) warrants that for a period of one year
from the date of purchase, this product will be free from defects in material
and workmanship. JCS, at its option, will repair or replace this product or
any component of the product found to be defective during the warranty
period. Replacement will be made with a new or remanufactured product or
component. If the product is no longer available, replacement may be made
with a similar product of equal or greater value. This is your exclusive warranty.
Do NOT attempt to repair or adjust any electrical or mechanical functions on
this product. Doing so will void this warranty.
This warranty is valid for the original retail purchaser from the date of initial
retail purchase and is not transferable. Keep the original sales receipt. Proof
of purchase is required to obtain warranty performance. JCS dealers, service
centers, or retail stores selling JCS products do not have the right to alter,
modify or any way change the terms and conditions of this warranty.
This warranty does not cover normal wear of parts or damage resulting from
any of the following: negligent use or misuse of the product, use on improper
voltage or current, use contrary to the operating instructions, disassembly,
18
TROUBLESHOOTING YOUR
MR. COFFEE
®
CAFÉ BARISTA
PROBLEM CAUSES SOLUTIONS
Coffee does not
come out.
•Nowaterinreservoir.
•Coffeegrindistoone.
•Toomuchcoffeeinthelter.
•Appliancewasnotturned
on or plugged in.
•Coffeehasbeentamped/
compressed too much.
•Addwater.
•Grindmediumgroundcoffee.
•Filllterwithlesscoffee.
•Plugunitintoelectrical
outlet and turn it on.
•Relllterbasketwithcoffee
DO NOT TAMP too much.
Coffee comes
out around the
edge of the
porta-lter.
•Porta-lternotrotatedto
full lock position.
•Coffeegroundsaround
thelterbasketrim.
•Toomuchcoffeeinthelter.
•Rotatelterholdertofull
lock position.
•Wipeoffrimandshower
head seal.
•Fillwithlesscoffee.
Milk is not foamy
after frothing or
it is not coming
out of the
frothing tube.
•Ranoutofsteam.
•Milkisnotcoldenough.
•Frothingtubeisblocked.
•Ensurethereisenough
water in the water
reservoir.
•Chillmilkandfrothing
pitcher prior to making
cappuccino or latte.
•Followtheinstructionsto
clean the milk reservoir &
frothing tube.
Coffee comes
out too quickly.
•Groundcoffeeistoocoarse.
•Notenoughcoffeeinlter.
•Useanergrind.
•Usemorecoffee.
Coffee is too
weak.
• Usingsmalllterfordouble
shot of espresso.
• Ground coffee is too coarse.
• Uselargelterfordouble
shot of espresso.
• Useanergrind.
The three
control panel
lights are flashing
alternatively.
•Watertankisoutofwater. •Addwatertoreservoir.
Cappuccino
and/or Latte
control button
lights do not
illuminate.
•MilkReservoirnotinserted.
•MilkReservoirnotfully
inserted.
•PlaceMilkReservoironunit.
•IfMilkReservoirison
unit,pushinrmlyuntil
Cappuccino and Latte
control button lights
illuminate.
Water is not
being pulled in
from the water
reservoir.
• Red plug was not removed
from base of water
reservoir tank.
• Water reservoir tank not
placed correctly on unit.
• Remove red plug from
base of water reservoir
tank. Red plug may also
be found in hole on unit
where water reservoir
attaches at its base.
• Place water reservoir
correctly.
BVMC-ECMP1000_BVMC-ECMP1001_13ESM1.indd 19-20 9/30/13 2:33 PM
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