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Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 3/28/18
314 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 314
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 316
Customer Assistance for Text
Telephone (TTY) Users . . . . . 317
Online Owner Center . . . . . . . . . 317
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 318
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 318
Scheduling Service
Appointments . . . . . . . . . . . . . . . 320
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 320
Collision Damage Repair . . . . . 321
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 323
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 324
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 325
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 325
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 325
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 326
Event Data Recorders . . . . . . . . 326
OnStar . . . . . . . . . . . . . . . . . . . . . . . 327
Infotainment System . . . . . . . . . . 327
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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