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16
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Load not rinsed (cont.) Washer not loaded as recommended
(cont.).
Use cycle designed for the fabrics being washed.
Add only one or two additional garments after washer
has started.
Use Bulky/Sheets cycle for higher water ll, or set Water Level
knob to Deep Water Wash setting. See “Cycle Guide” to match
your load with the best cycle.
Sand, pet hair, lint,
etc. on load after
washing
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Add an extra or deep water rinse to the selected cycle and/or
use Heavy cycle or Deep Water Wash option.
Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher-speed
spin.
Use Bulky/Sheets cycle for higher water ll, or set Water
Level knob to Deep Water Wash setting.
See the “Cycle Guide”
to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or
removing stains
Added more water to washer. Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move. It is normal
for the wash load to be not completely covered in water. Added
water results in less effective cleaning.
Washer not loaded as recommended. Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only one or two additional garments after washer
has started.
Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Not using correct cycle for fabric type. Use a higher soil level cycle option (on some models) and
warmer wash temperature to improve cleaning.
Use Heavy cycle for tough cleaning. See the “Cycle Guide”
to match your load with the best cycle.
Not using dispensers.
Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Incorrect dispenser
operation
Clogged dispenser. Load dispensers before starting a cycle.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Rinse Option knob not set for fabric
softener option.
Set Rinse Option knob to Auto w/Ex Rinse, Deep Water Rinse,
or Deep Water w/Ex Rinse when using fabric softener dispenser.
First try the solutions suggested here or visit our website at amanacanada.ca for assistance and to possibly avoid a service call.
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