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USING YOUR DYSON APPLIANCE
PLEASE READ THE 'IMPORTANT SAFETY INSTRUCTIONS' IN THIS DYSON
OPERATING MANUAL BEFORE PROCEEDING.
CARRYING THE APPLIANCE
• Carry the appliance by the main handle on the body.
• Do not press the cyclone release button or shake the appliance when carrying or
the cyclone could disengage, fall off and cause injury.
OPERATION
• Always extend the cable fully to the red tape before use.
• Plug the appliance into the mains electricity supply.
• To switch ‘ON’ or ‘OFF’ press the red power button, located as shown.
• After use: unplug, push the cable retract button firmly until cable has
fully retracted.
• Switch 'OFF' the appliance and unplug before:
– changing tools
– removing the hose.
LOOKING AFTER YOUR DYSON APPLIANCE
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
• Only use parts recommended by Dyson. If you do not this could invalidate your
Dyson guarantee.
• Store the appliance indoors. Do not use or store it below 3°C (37.4°F). Ensure
the appliance is at room temperature before operating.
• Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the appliance.
• If used in a garage, always wipe the base plate and ball with a dry cloth
after vacuuming to clean off any sand, dirt, or pebbles that could damage
delicate floors.
VACUUMING
• Do not use without the clear bin and cyclone in place.
• Do not use on rubble, ash or plaster. This appliance is designed only for
domestic use to pick-up household dirt and hair. The appliance is not designed
to be used on:
– debris produced from activities such as DIY, building or similar tasks
– larger types and quantities of dust or debris, such as soot and sawdust.
These materials may harm the appliance and may void your guarantee.
• Fine dirt such as flour should only be vacuumed in very small amounts.
• Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
• When vacuuming, certain carpets may generate small static charges in the
clear bin or wand. These are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
insert any object into the clear bin unless you have first emptied it and rinsed it
out with cold water (see ‘Cleaning the clear bin’).
• Do not work with the appliance above you on the stairs.
• Do not put the appliance on chairs, tables, etc.
• Before vacuuming highly polished floors, such as wood or lino, first check that
the underside of the floor tool and its brushes are free from foreign objects that
could cause marking.
• Do not push hard with the floor tool when vacuuming, as this may
cause damage.
EMPTYING THE CLEAR BIN
• Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
• Switch ‘OFF’ and unplug before emptying the clear bin.
• To remove the cyclone and clear bin unit, push the red button on the top of the
carrying handle, as shown.
• To release the dirt, firmly push the red bin release button.
– The bin will slide down, cleaning the shroud as it goes.
– The bin base will then open.
• The bin base will not open if the red button is not pushed down fully.
• To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.
• Remove the clear bin carefully from the bag.
• Seal the bag tightly, dispose as normal.
• Close the clear bin by pushing the bin base upwards until it clicks into place.
• Push the bin base clip firmly until it clicks into position to ensure that the base is
securely sealed.
• Align the base of the clear bin with the air hose inlet and then click back
into place
CLEANING THE CLEAR BIN (OPTIONAL)
• In the event that it is necessary to clean the clear bin:
– Remove the cyclone and clear bin and push the red bin base release button.
– Pull the silver catch behind the red bin release button and slide the clear bin
off the spine on the cyclone.
• Clean the clear bin with cold water only.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put the clear bin in a dishwasher.
• Do not immerse the cyclone in water or pour water into the cyclones.
• Ensure the clear bin is completely dry before replacing.
• To refit the clear bin:
– Insert the spine into the bin runner.
– Push upwards until it clicks and then continue pushing until it slides home.
• Close the clear bin by pushing the bin base upwards. Ensure that the bin base
clicks and the clip is securely in place.
BLOCKAGES - THERMAL CUT-OUT
• This appliance is fitted with an automatically resetting thermal cut-out.
• If any part becomes blocked the appliance may overheat and automatically
cut-out.
• If this happens, follow the instructions below in 'Looking for blockages'.
• NOTE: Large items may block the tools or wand inlet. If this happens, do not
operate the wand release catch. Switch ‘OFF’ and unplug. Failure to do so could
result in personal injury.
WASHING YOUR FILTER
• Your appliance has one washable filter.
• Check and wash the filter regularly or as required according to instructions to
maintain performance.
• Switch ‘OFF’ and unplug before checking or removing the filter.
• The filter may require more frequent washing if vacuuming fine dust.
• Wash the filter with cold water only. Do not use detergents. Hold under a tap
and run water through the open end until the water runs clear. Turn upside down
and tap out.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
• IMPORTANT: After washing please leave at least 24 hours to dry completely
before refitting.
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Leave to cool down for 1-2 hours before looking for blockages.
• Beware of sharp objects when checking for blockages.
• Clear any blockage before restarting.
• Refit all parts securely before using.
• Clearing blockages is not covered by your Dyson guarantee.
ONLINE SUPPORT
• For online help, general tips, videos and useful information about Dyson.
AU: www.dyson.com.au/cy23supportvideos
NZ: www.dyson.co.nz/cy23supportvideos
AU: www.dyson.com.au/support
NZ: www.dyson.co.nz/support
AUSTRALIAN CONSUMER LAW
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as required
by the Australian Consumer Law: In Australia, your Dyson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF YOUR DYSON 2 YEAR GUARANTEE.
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of
Dyson Appliances (Aust) Pty Ltd. or Avery Robinson Ltd. (NZ).
• The repair or replacement of your Dyson appliance under the Dyson guarantee
will not extend the period of the Dyson guarantee.
• The Dyson guarantee provides benefits which are additional to and do not affect
your statutory rights as a consumer.
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
WHAT IS COVERED
Your Dyson guarantee covers:
• The repair or replacement of your Dyson appliance if your Dyson appliance is
found to be defective due to faulty materials, workmanship or function within
2 years of purchase or delivery (if any part is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the country in
which it was sold.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the Dyson appliance which is not in
accordance with this Dyson Operating Manual.
•
Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories other than those produced or recommended
by Dyson.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – please refer to the illustrations and the section ’Looking for
Blockages‘ in this Dyson Operating Manual for details of how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (cordless
machines only).
• If your Dyson guarantee does not apply, you may have statutory rights
and remedies available to you as a consumer. If you are in any doubt as to
what is covered by your Dyson guarantee, please call the Dyson Customer
Care Helpline.
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
• Online:
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
DYSON CUSTOMER CARE
Your Dyson appliance will be covered for parts and labour for 2 years from the
date of purchase, as detailed in the terms of the Dyson guarantee in this Dyson
Operating Manual.
If you have a query about your Dyson appliance, call the Dyson Customer Care
Helpline quoting your serial number and details of where and when you bought
the appliance. Alternatively, contact us via the website.
• Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
• If your Dyson appliance needs a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
• To enable us to carry out work on your appliance, please contact the Dyson
Customer Care Helpline to obtain a reply paid delivery address in your state
(available in Australia only).
If your Dyson appliance is under Dyson guarantee and the repair or
replacement is covered, it will be repaired or replaced at no cost. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of the Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subject to your statutory rights and
remedies as a consumer.
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
ABOUT YOUR PRIVACY
• Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the services you have requested or to our
business partners or professional advisers.
• If you wish to access your personal information or see our full privacy policy,
please contact us at: aucustomercare@dyson.com
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
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