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9ninjakitchen.com8
CARE & MAINTENANCE TROUBLESHOOTING GUIDE
STORING
1 Store the unit upright with the Total
Crushing® & Power Chopping Blade
inside the jar. Place the splash guard lid
on top of the jar, and the power pod on
top of the splash guard lid. Store the
High-Speed Blade inside the storage
box, and the dough blade in a drawer.
RESETTING THE MOTOR
THERMOSTAT
The unit features a unique safety system
that prevents damage to the unit’s
motor and drive system should you
inadvertently overload it. If the appliance
is overloaded, the motor will stop.
To reset the appliance, follow the
resetting procedure below:
1 Unplug the appliance from the
electrical outlet.
2 Remove the power pod and splash
guard lid and empty the container to
ensure no ingredients are jamming the
blade assembly.
3 Allow the appliance to cool for
approximately 10 minutes.
4 Replace the splash guard lid and
power pod and plug the appliance
into the electrical outlet.
5 Proceed to use the appliance as
before, making sure not to exceed the
recommended maximum capacities.
CLEANING
1 Separate all parts.
2 Hand-Washing: Wash the jar, splash
guard lid, and blades in warm, soapy
water. When washing the blades, use
a dishwashing utensil with a handle to
avoid direct hand contact with blades.
Handle the blades with care to avoid
contact with sharp edges. Rinse and
air-dry thoroughly.
Dishwasher: The jar, splash guard lid,
and blades are all dishwasher safe. It is
recommended that the blades be placed
on the top rack. Ensure the blades are
removed from the jar before placing in
the dishwasher.
3 Wipe the Power Pod clean with a
damp cloth.
USING THE POWER POD
CLEANING BRUSH
1 Use the bristled end of the power pod
cleaning brush to gently remove any
debris from the base of the power pod.
2 Carefully use the pointed end of the
power pod cleaning brush to remove
stuck-on debris.
3 Gently rinse the power pod cleaning
brush after use and let air-dry.
NOTE: do not use the power pod
cleaning brush to clean any part of the
Ninja Ultra Prep™, except for the base of
the power pod.
ISSUE POSSIBLE REASONS & SOLUTIONS
Motor does not start
or blade assembly
does not rotate.
Check that the bottom of power pod is clean and no ingredients
are blocking connection when attaching the splash guard.
There are too many ingredients in the jar.
The unit has overheated or overloaded. Unplug and wait
approximately 10 minutes before using again.
Make sure the splash guard lid is securely attached to jar.
Make sure the power pod is securely seated on splash guard lid.
Check that the plug is securely inserted into the electrical outlet.
Check fuse or breaker in your home. Replace fuse/reset breaker.
Ingredients are
unevenly chopped.
Either you are chopping too many ingredients at one time,
or the pieces are not small enough. Try cutting the ingredients
into smaller pieces of even size and processing smaller
amounts per batch.
Ingredients are
chopped too fine
or are too watery.
The ingredients have been over-processed. Use brief pulses or
process for a shorter time. Let blade assembly stop
completely between pulses.
Ingredients collect
on splash guard lid
or on the sides of
the jar.
You may be processing too many ingredients. Turn the unit
o. When the blade assembly comes to a complete stop,
take o the power pod and splash guard lid, and remove
some of the ingredients.
You cannot create
snow from solid ice.
Do not use ice that has been sitting out or has started to melt.
Use ice straight from the freezer. Start by using short pulses
to break up large pieces, then continue processing until snow
is achieved.
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, visit ninjakitchen.com
or contact Customer Service at 1-877-646-5288.
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