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Problem Solver
ge.com
Problem Possible Cause What To Do
Incomplete or no Too much detergent used • Make sure that the suggested amount of detergent is
dispensing of detergent used per the manufacturer’s recommendations. You may
(cont.) also dilute the detergent with water to he maximum
fill line on the bin to avoid clogging. High efficiency
detergent is recommended for this washer.
Insufficient water supply • Make sure that the water supply is turned on. Make sure
that the water faucets are turned to their completely
open positions.
Normal residue • Normal operation. Residue may remain in the bins of
the dispenser box The dispenser box may be removed
for occasional cleaning with warm water and a scrub
brush. The liquid detergent insert box and siphon caps
may also be removed from the detergent bin for
occasional cleaning. Remember that only liquid may be
used in the fabric softener and pre-treat bins. Powder
will not dispense from the fabric softener or pre-treat bins.
Premature dispensing Bleach bin filled for future load • You cannot store bleach in the dispenser for future use.
of bleach The bleach bin will be dispensed every load for optimal
safety of the washer.
Overfilling the bleach bin • Overfilling the bin with bleach may lead to premature
dispensing. There is a maximum fill line indicated on
the bleach bin to help avoid overfilling.
Clogging of bleach Bleach bin is not seated • Make sure that the bleach cover is properly seated and
snapped into place before the start of the cycle.
Insufficient cleaning • You may remove and clean the bleach cover with warm
water and a scrub brush to clear clogging.
Poor stain removal Stain inspector not used • Try using the stain inspector recommended cycle.
The system optimizes washer settings according to the
type of stain specified. Always make sure that any
additives, such as your high efficiency liquid detergent,
are added to the pre-treat dispenser bin before starting
the cycle. Always reference your clothes care label before
treating stains.
Presoak not selected • When stain inspector is used, presoak temperature and
time is automatically selected. If you choose not to use
the stain inspector, we recommend that you select
presoak when defining your wash cycle. Always make sure
that any additives, such as your high efficiency liquid
detergent, are added to the pre-treat dispenser bin
before starting the cycle. Always reference your clothes
care label before treating stains.
Controls do not work— Button or touchscreen option • A double beep will result if a button or touchscreen
double beep is heard was selected that is temporarily option is selected that is temporarily disabled. For
but control screen does disabled example, pressing the start button with the washer lid
not change open will result in a double beep, indicating that the lid
must be closed before the start button is enabled.
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