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Lights do not work ■ Your refrigerator has been equipped with LED lighting which does not need to be replaced
- If there is power to the refrigerator and the lights do not illuminate when a door or drawer is
opened, call for service or assistance. See either the front cover or the Warranty for contact
information.
■ The dispenser light is set to OFF - On some models, the dispenser light will operate only when
the dispenser paddle is pressed. If you want the dispenser light to stay on continuously, see
“Water and Ice Dispensers.”
■ Doors have been open longer than 10 minutes - Close the doors and drawers to reset, and
open to resume lighted task.
Shelves with under-shelf
LEDs do not light up (on
some models)
■ Shelf hooks are not fully engaged in shelf supports - Check that the rear shelf hooks are
completely seated into the slots in the shelf supports.
■ Shelf supports, fastened to the back wall of the refrigerator cabinet, are loose - Check all
shelf support screws to ensure they are fully tightened. Tighten all loose screws.
■ Doors have been open for longer than 10 minutes - Close the doors and drawers to reset, and
then open to resume lighted tasks.
Exterior drawer control not
lit/unresponsive
■ The refrigerator is in Cooling Off mode - Exit Cooling Off mode. See “Using the Control(s).”
■ The refrigerator controls’ initialization process did not complete successfully - Unplug the
refrigerator, wait 5 seconds. Plug in the refrigerator, and wait 30 seconds before opening the
doors or drawers, or touching the control panel.
■ The drawer front was recently removed - Make sure the temperature control wires have been
properly reconnected. See “Remove and Replace Drawer Fronts.”
Refrigerator seems noisy The compressor in your new refrigerator regulates temperature more efficiently and uses less energy
than older models. During various stages of operation, you may hear normal operating sounds that
are unfamiliar.
The following noises are normal:
■ Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or fill the ice
maker. If the refrigerator is connected to a water line, this is normal. If the refrigerator is not
connected to a water line, turn off the ice maker.
■ Repetitive Clicking - Dual evaporator valve regulating the cooling operation.
■ Cracking/Clatter - Heard when ice is ejected from the ice maker mold and then falls into the ice
storage bin.
■ Popping - Heard when the inside walls contract/expand, especially during initial cooldown.
■ Hissing/Dripping - Flow of refrigerant or flow of oil in the compressor.
■ Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during
normal operation.
■ Rattling - Heard when water passes through the water line, or due to the flow of refrigerant.
Rattling may also come from items placed on top of the refrigerator.
■ Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into
the drain pan.
■ Sizzling - Heard when water drips onto the heater during the defrost cycle.
■ Vibration - The refrigerator may not be steady. Adjust the leveling screws and lower the leveling
foot until it is firmly against the floor. See “Refrigerator Leveling and Door Closing.”
Temperature is too warm
■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool
completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either
compartment (refrigerator or freezer) more quickly.
■ Cooling is turned off - Turn on cooling. See “Using the Control(s).”
■ Doors are opened often or not closed completely - This allows warm air to enter the
refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors are
properly sealed.
■ Air vents are blocked - Remove items that are immediately in front of the vents.
■ Large amount of warm food recently added - Allow several hours for the refrigerator to return
to its normal temperature.
■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder
setting. Check the temperature again in 24 hours.
GENERAL OPERATION Possible Causes and/or Recommended Solutions
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