www.lg.com
OWNER'S MANUAL
REFRIGERATOR
Read this owner's manual thoroughly before operating the appliance and keep
it handy for reference at all times.
Rev.00_091018
Copyright © 2018 LG Electronics Inc. All Rights Reserved.
EN ENGLISH
MFL70525014
TABLE OF CONTENTS
This manual may contain images or
content different from the model you
purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS .......................................................3
IMPORTANT SAFETY INSTRUCTIONS .................................................... 3
INSTALLATION ......................................................................11
Compartments .......................................................................................... 11
Dimensions and Clearances ..................................................................... 12
Ambient Temperature ...............................................................................12
Removing/Assembling the Doors ............................................................. 13
Aligning the Doors .................................................................................... 15
Leveling the appliance .............................................................................. 16
Connecting the Water Line ....................................................................... 16
Assembling the Water Filter ...................................................................... 17
Connecting the Appliance ......................................................................... 18
Moving the Appliance ............................................................................... 18
OPERATION ...........................................................................19
Parts and Functions .................................................................................. 19
Notes for Operation .................................................................................. 23
Using Control Panel .................................................................................. 25
Water and Ice Dispenser .......................................................................... 26
Automatic Icemaker .................................................................................. 27
Detaching the In-Door Ice Bin .................................................................. 28
Folding Door Mullion ................................................................................. 29
Door in Door ( * ) ...................................................................................... 29
InstaView Function ( * ) ............................................................................29
Using the Folding Shelf ............................................................................ 30
Other Functions ........................................................................................ 30
SMART FUNCTIONS .............................................................31
Using the LG SmartThinQ Application ...................................................... 31
Using Smart Diagnosis™ ......................................................................... 33
MAINTENANCE ......................................................................34
Notes for Cleaning .................................................................................... 34
Cleaning the Condenser Cover ................................................................ 34
Cleaning the Water Dispenser .................................................................. 35
Cleaning the Fridge Shelf ......................................................................... 35
Cleaning the Fridge Shelf ......................................................................... 35
Cleaning the Vegetable Drawer ................................................................ 36
Cleaning the Door-in-Door Compartment ................................................. 37
Cleaning the Freezer Drawer ................................................................... 37
Replacing the Pure N Fresh Filter ............................................................ 38
Replacing the Water Filter ........................................................................ 39
TROUBLESHOOTING ...........................................................41
3
SAFETY INSTRUCTIONS
EN
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
•This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.
•If the appliance is equipped with a lock (some models only), keep
the key out of reach of children.
4
EN
Installation
•This appliance should only be transported by two or more people
holding the appliance securely.
•Ensure that the outlet socket is properly earthed, and that the
earth pin on the supply cord is not damaged or removed from the
plug. For more details on earthing, inquire at an LG Electronics
customer information centre.
•This appliance is equipped with a power cord having an
equipment-grounding conductor and a grounding power plug. The
power plug must be plugged into an appropriate socket outlet that
is installed and grounded in accordance with all local codes and
ordinances.
•If the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized
service centre.
•Do not plug the appliance into a multi socket adapter which does
not have a power cable (mounted).
•Do not plug the appliance into a multi outlet power board, double
adaptor or extension power cable.
•Do not modify or extend the power cord.
•The appliance should be connected to a dedicated power line
which is separately fused.
•Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of
the power code rating or higher and use the multi socket outlet
only for the appliance.
•Install the appliance in a place where is easy to unplug the power
plug of the appliance.
•Be careful not to point the power plug up or let the appliance lean
against the power plug.
•Install the appliance on a firm and level floor.
5
EN
•Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
rain, or temperatures below freezing.
•Do not place the appliance in direct sunlight or expose it to the
heat from heating appliances such as stoves or heaters.
•Be careful not to expose the rear of the appliance when installing.
•Be careful not to let the appliance door fall during assembly or
disassembly.
•Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
•Do not connect a plug adapter or other accessories to the power
plug.
Operation
•Do not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
•Unplug the power plug during a severe lightening or thunderstorm
or when not in use for a long period of time.
•Do not touch the power plug or the appliance controls with wet
hands.
•Do not bend the power cable excessively or place a heavy object
on it.
•If water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
•Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
6
EN
•Do not apply excessive force or impact to the back cover of the
appliance.
•Do not put animals, such as pets into the appliance.
•Be careful of nearby children when you open or close the
appliance door. The door may bump the child and cause injury. Do
not allow any persons to swing from any of the doors as it can
cause the unit to topple over and cause serious injury.
•Avoid the danger of children getting trapped inside the appliance.
A child trapped inside the appliance can cause suffocation.
•Do not place heavy or fragile objects, liquid filled containers,
combustible substances, or flammable objects(such candles,
lamps, etc.), or heating devices(such as stoves, heaters, etc.) on
the appliance.
•If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas
(isobutane,R600a). Although it uses a small amount of the gas, it
is still combustible gas. Gas leakage during appliance transport,
installation or operation can cause fire, explosion or injury if
sparks are caused.
•Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide,
air freshener, cosmetics, etc.) near the appliance.
•Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour,
or smoke coming from the appliance.
•Fill with potable water only into icemaker or dispenser water tank.
•Do not damage the refrigerant circuit.
•Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
7
EN
Maintenance
•Disconnect the power cord before cleaning the appliance or
replacing the inside lamp (where fitted).
•Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
•Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
outlet.
•Do not spray water or inflammable substances(toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior
or exterior of the appliance to clean it.
•Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
•Only qualified service personnel from LG Electronics service
centre should disassemble, repair, or modify the appliance.
Contact an LG Electronics customer information centre if you
move and install the appliance in a different location.
•Do not use a hair drier to dry the inside of the appliance or place
a candle inside to remove the odours.
•Do not use mechanical devices or other means to accelerate the
defrosting process.
•Connect the water supply line (for plumbed models only) to a
potable water source only. Otherwise, impurities in the water may
cause illness.
Disposal
•When discarding the appliance, remove the door gasket while
leaving the shelves and baskets in place and keep children away
from the appliance.
8
EN
•Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.
Technical Safety
•Keep ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
•Do not use electrical appliances inside the refrigerator.
•The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or
a similarly qualified person before disposing of them.
•This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and
installing the appliance, care should be taken to ensure that no
parts of the refrigerating circuit are damaged.
•Refrigerant leaking out of the pipes could ignite or cause an
explosion.
•The amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
•Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
•If a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of
the room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for
every 8 g of R600a refrigerant inside the appliance.
9
EN
•This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
•Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
CAUTION
To reduce the risk of minor injury to persons, malfunction,
or damage to the product or property when using this
product, follow basic precautions, including the following:
Installation
•Do not tilt the appliance to pull or push it when transporting.
•Make sure not to get a body part such as a hand or foot stuck
while moving the appliance.
Operation
•Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
•Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves
or ice bin that will be exposed to temperatures below freezing.
•The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not
touch it with hands.
•Do not place heavy objects on top of the door in door.
•Do not use the door in door as a chopping board and ensure it is
not scratched by a sharp tool, as this may cause appliance
damage.
10
EN
•Do not hang from the appliance door, storage room, shelf or fridge
door in door or climb up into it.
•Do not store an excessive amount of water bottles or containers
for side dishes on the door baskets.
•Prevent animals from nibbling on the power cable or water hose.
•Do not open or close the appliance door with excessive force.
•If the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
•Do not clean glass shelves or covers with warm water when they
are cold.
•Never eat frozen foods immediately after they have been taken
out in the freezer compartment.
•Do not insert your hands into the mechanical part of the automatic
icemaker such as the ice bin or the ice dispenser.
•Do not use a thin crystal cup or chinaware when dispensing.
•Do not remove the cover of the automatic icemaker. Touching any
mechanical part of the automatic icemaker. It may result in injury.
•Do not open the door of the appliance with the door in door open,
or do not open the door in door while the door of the appliance is
open. The door in door may be struck by the edge of the
appliance and damaged.
•Make sure not to get a hand or foot stuck upon opening or closing
the appliance door or door in door.
Maintenance
•Do not insert the shelves upside down. The shelves may fall.
•To remove frost from the appliance, contact an LG Electronics
customer information centre.
11
INSTALLATION
EN
Compartments
Spanner Owner's Manual
Water Filter C-Clip
• The appearance or components of the appliance may differ from model to model.
12
EN
Dimensions and Clearances
Ventilation around the refrigerator is important
to provide efficient operation. Allow at least 5
mm clearance on each side of the refrigerator
and over 50 mm clearance between the back of
the refrigerator and the wall when installed.
A
C
E
G
F
B
D
- Size
A 835 mm
B 1787 mm
C 734 mm
D 5 mm
E 729 mm
F 1065 mm
G 1562 mm
Ambient Temperature
• The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone. Do not use
the appliance at a temperature exceeding the
limit.
• The internal temperature could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening
and so on.
• The climate class can be found on the rating
label.
Climate Class
Ambient Temperature
Range ºC
SN (Extended
Temperate)
+10 - +32
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38
T (Tropical) +16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
• The appliances rated from SN to T are
intended to be used at an ambient
temperature between 10 ºC and 43 ºC.
13
EN
Removing/Assembling the
Doors
• When it is necessary to move the appliance
through a narrow opening, removing the doors
is the recommended procedure.
WARNING
• Disconnect the power cord, house fuse or
circuit breaker before installing or servicing the
appliance. Failure to follow these instructions
may result in death, fire or electric shock.
Removing the Fridge Doors
1
Remove the connected water tube by
pressing the collet towards the tube
connector.
Collet
Tube connector
Water tube
NOTE
• The water supply line is connected to the top
right part in the back of the appliance.
2
Remove the screw of the hinge cover on
top of the appliance by rotating it
counterclockwise.
3
Remove the connector by pulling it in both
directions by pressing down on the hook of
the wire harness connector.
4
Rotate the hinge lever counterclockwise. Lift
the top hinge free of the hinge lever latch.
Hinge Lever Latch
CAUTION
• It is recommended that two or more people
carry out the door removal and refitting.
• When removing the upper hinge, be careful
that the door does not fall forward.
5
Lift the door off of the middle hinge pin and
remove the door.
CAUTION
• Place the door on a non-scratching surface
with the inner side facing up.
14
EN
Refitting the Fridge Doors
Mount the doors in the reverse sequence of
their removal once the appliance has been
passed through all access doors.
NOTE
• If the water tube end is damaged, it should be
trimmed to ensure it does not leak when
refitted.
Not straight Damaged Stretched
• While pressing the collet toward the tube
connector, gently insert the water tube until
only one line is visible. Pull on the water tube
to make sure that the tube is tightly fastened.
Collet
Water tube
Insert line
<Correct>
<Incorrect>
Removing the Freezer Doors
1
Remove the two hinge bolts.
2
Twist the hinge to raise the pivoting end so
that the door can be lifted off. Lift the door
off the lower hinge pin and remove it.
3
Remove the door by lifting it off the lower
hinge pin.
Lower Hinge
Refitting the Freezer Doors
Mount the doors in the reverse sequence of
their removal once the appliance has been
passed through all access doors.
15
EN
Aligning the Doors
If the door is too low, lift the door up and screw
on a door hinge bolt in the manner shown
below using a spanner and a pair of long nose
pliers.
Adjusting the Fridge Door
Adjusting Left Fridge Door
Open the fridge door and use the spanner to
rotate the door hinge bolt as shown below.
Height difference
Fridge door
Freezer door
Adjusting Right Fridge Door
If the door is too low, lift the right door up and
insert use a pair of long nose pliers to insert
c-clips until both doors are level.
Height difference
Fridge door
Freezer door
Adjusting the Freezer Door
If the door of the appliance is not level, adjust
the difference in the height of appliance door
using the following method.
NOTE
• Because the hinge pin may fall out, do not
adjust the height of the appliance door more
than 3 mm.
*Reference
Keeper nut
Adjustment hinge pin
1
Loosen the keeper nut by rotating it
counterclockwise using a 18 mm spanner.
To loosen the nut
2
Adjust the difference in the height of the
appliance door by rotating the adjustment
hinge pin clockwise or counterclockwise
with an 8 mm spanner.
Up
Down
16
EN
3
After adjusting the difference in the height
of the appliance door, fasten the keeper nut
by rotating it clockwise.
To tighten the nut
If it is impossible to adjust the height of the
appliance door through the above method, level
the door according to the following guide.
Leveling the appliance
If the door of the appliance is not level, adjust
the difference in the height of appliance door
using the following method.
NOTE
• Because the hinge pin may fall out, do not
adjust the height of the appliance door more
than 3 mm.
Adjustment nut
Door Up
Door Down
Height difference
Spanner
Open the door and use the supplied spanner to
adjust the level of the lower side, using the nut
on the adjustable round foot as per the below
diagram.
Connecting the Water Line
Water Supply Requirements
A cold water supply with water pressure
between 138 kPa and 827 kPa (1.4-8.4 kgf/cm²)
is requried to operate the water dispenser. If the
refrigerator is installed in an area with low water
pressure (below 138 kPa), you can install a
booster pump to compensate for the low
pressure.
If a reverse osmosis water filtration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 138 kPa to 827 kPa
(1.4-8.4 kgf/cm²)
WARNING
• Unplug the appliance before carrying out any
work on connecting the water line. Failure to
do so may cause electric shock.
• Only connect the water line to a cold water
supply. Failure to do so may cause the water
filter to malfunction. Water hammer (water
banging in the pipes) in house plumbing can
cause damage to appliance parts and can
lead to water leakage or flooding.
• Connecting the water line must only be
installed by a qualified plumber and in
accordance with local legislation and
regulations governing water quality.
NOTE
• This water line installation is not covered by
the appliance warranty.
17
EN
Connecting the Water Tube to the
Appliance
1
Unscrew the metal threaded collar nut at
the back of the appliance and place it over
one end of the water tube.
2
Firmly push the water tube onto the water
inlet valve and tighten up the collar nut.
Assembling the Water Filter
1
Unplug the appliance.
2
Turn off the water supply to the appliance.
3
Open the Water filter cover.
4
Insert the water filter into the filter head and
rotate it clockwise until the arrow on the
filter lines up with the arrow on the filter
head. Swing the filter back into the
compartment.
5
Refit the Water filter cover.
6
Turn on the water supply and switch on the
appliance. Check the filter for any leaks.
Checking the Water Connection
1
Turn on the water supply and switch on the
appliance. Carefully check all fittings for
possible leaks due to poorly fitted hoses.
2
Press and hold the Water Filter button for
three seconds. This resets the Replacement
Filter icon. The new water filter has been
activated.
3
Place a cup under the water dispenser to
verify that water is flowing through the
appliance.
4
Check the connecting tube and joints for
leaks once again.
5
The water filter should be fixed at a
appropriate place where it is easy to reach
for replacement purposes.
18
EN
Connecting the Appliance
After installing the apopliance connect the
power plug into a socket outlet.
NOTE
• After connecting the power supply cord (or
plug) to the outlet, wait 2 or 3 hours before
you put food into the appliance. If you add
food before the appliance has cooled
completely, your food may spoil.
Moving the Appliance
1
Remove all food from inside the appliance.
2
Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top of
the appliance.
3
Tape parts such as shelves and the door
handle to prevent from falling off while
moving the appliance.
4
Move the appliance with more than two
people carefully. When transporting the
appliance over a long distance, keep the
appliance upright.
5
After installing the appliance, connect the
power plug into a socket out to switch on
the appliance.
19
OPERATION
EN
Parts and Functions
Exterior
3
1
2
5
1
2
5
4
Control Panel
Sets the fridge and freezer temperatures, the water filter condition and the dispenser mode.
Filtered Water and Ice Dispenser
Dispenses purified water and ice.
Door-in-Door ( * )
The Door-in-Door is a double layered door system. It can be opened individually or together with
the main door. You can conveniently locate and access your favourite snacks or food items.
InstaView Door in Door ( * )
The InstaView Door in Door compartment allows for easy access to commonly used food items.
Door-in-Door Lever ( * )
You can open the Door-in-Door by pulling the lever at the bottom of the door.
1
2
3
4
5
NOTE
• (*) means that this feature varies depending on the model purchased.
• The appearance or components of the appliance may differ from model to model.
20
EN
Interior
4
13
7
1
5
3
2
6
8
10
11
12
9
1
7
4
2
3
5
6
8
9
10
11
12
13
21
EN
Automatic Icemaker ( * )
This is where ice is automatically produced and stored.
LED Lamp
The LED lamps inside the appliance light up when you open the door.
NOTE
When the freezer door is opened, the LED lamp on the bottom of the fridge door lights up.
Pure N Fresh
This function reduces and removes odors inside the fridge compartment.
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
Folding Door Mullion
This blocks the cold air of the fridge from escaping when the doors are closed.
CAUTION
• To reduce the risk of scratching the door or breaking the center door mullion, make sure that
the fridge door mullion is always folded in.
• The door alarm will sound every 30 seconds if the door remains open longer than one minute.
Ensure that the folding mullion is folded in before closing the left-hand door.
Water Filter
This filter purifies water.
NOTE
This filter should be replaced every 6 months.
Freezer Tray
This is where frozen foods such as the meat, fish, and ice cream, can be stored.
• The sliding trays allow easy access and convenience of use.
Freezer Drawer
This is for long-term storage of frozen items.
• Preserve small packaged frozen food or frequently-taken out foods. To use larger space,
remove drawers.
1
2
3
4
5
6
7
8
22
EN
Smart Diagnosis Unit
Use this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
Door-in-Door ( * )
A convenient storage area for frequently-used items that require easy access.
Fridge Shelf
This is where refrigerated foods and other items are stored.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• Store the foods with higher moisture content at the front of the shelf.
• The actual number of shelves will differ from model to model.
Folding Shelf
Shelf is adjustable to meet individual storage needs.
Vegetable Drawer
This is where fruits and vegetables are stored to remain fresh for as long as possible.
9
10
11
12
13
NOTE
• (*) means that this feature varies depending on the model purchased.
23
EN
Notes for Operation
• Users should keep in mind that frost can form.
If the door is not closed completely, if the
humidity is high during the summer, or if the
freezer door is opened frequently.
Condensation build up within food storage
wrappers is also caused by the same
conditions.
• Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
• Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise and condensation to form.
• If you are leaving the appliance turned off for
an extended period of time, remove all food
and unplug the power cord. Clean the interior,
and leave the doors slightly ajar to prevent
mold from growing in the appliance.
Suggestion for Energy Saving
• Ensure there is sufficient space between
stored foods. This allows cold air to be
circulated evenly and lowers electricity bills.
• Store hot food only after it has cooled in order
to prevent dew or frost.
• When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
• Do not put food near the temperature sensor
of the fridge compartment. Keep a distance of
at least 3 cm from the sensor.
• Note that a temperature rise after defrosting
has a permissible range in the appliance
specifications. If you wish to minimise the
impact this may have on the food storage due
to a temperature rise, seal or wrap the stored
food in several layers.
• The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
24
EN
Storing Foods Effectively
• Store frozen food or refrigerated food inside
sealed containers. It is normal for
condensation or frost to form inside sealed
containers due to the moisture already in the
container or bag prior to it being sealed.
• Check the expiration date and label (storage
instructions) before storing food in the
appliance.
• Do not store food for a long period of time
(more than four weeks) if it spoils easily at a
low temperature.
• Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
• Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower
its taste and nutrition.
• Do not wrap and store vegetables with
newspaper. Printing material of newspaper or
other foreign substances may smear and
contaminate food.
• Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
• If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
• If there are chill compartments in the
appliance, do not store vegetables and fruits
with higher moisture content in the chill
compartments as they may freeze due to the
lower temperature.
Max Freezing Capacity
• The Express Freeze function will set the
freezer to its maximum freezing capacity.
• This generally takes up to 24 hours
andautomatically switches off.
• If the maximum freezing capacity is to be
used, Express Freeze must be switched on for
seven hours before fresh produce is placed in
the freezer compartment.
Maximum Storage
• To get better air circulation, insert all drawers.
• If large quantities of food are to be stored, all
the freezer drawers shall be taken out of the
appliance except the bottom one and the food
shall be stacked directly on the freezer
shelves are freezer compartment.
NOTE
• To remove the drawers, first pick the food out
of drawers. Then use the handle of drawers,
pull out the drawers carefully. It may cause
injury.
• The shape of each drawer may be different,
insert in the right position.
25
EN
Using Control Panel
Units and Functions
8
7
Express Frz. (Express Freeze)
• This sets Express Freeze functions.
* Wi-Fi
• This sets the refrigerator to connect to
your home’s Wi-Fi network.
Freezer Temperature
• This sets the freezer target temperature.
Fridge Temperature
• This sets the fridge target temperature.
Pure N Fresh
• This function reduces and removes odors
inside the fridge compartment.
NOTE
• After changing the filter, push and hold
the Pure N Fresh button for three
seconds to reset the filter replacement
reminder indicator.
1
2
3
4
5
* Lock
• This locks the buttons on the control
panel.
Water Filter
• This shows the replacement period of the
water filter automatically.
NOTE
• After changing the filter, push and hold
the Water Filter button for three seconds
to reset the filter.
Water Dispenser
• This sets the function of Cubed ice,
Water, Crushed ice.
6
7
8
NOTE
• The actual control panel may differ from model to model.
• The control panel will turn off automatically for energy saving.
• If there is any finger or skin contacts to the control panel while cleaning it, the button function may
operate.
26
EN
Setting the Temperature
This sets the fridge temperature or freezer
temperature.
• Press the Fridge button or Freezer button to
adjust the temperature.
• The initial temperature is set.
− Fridge : 3 °C
− Freezer : -18 °C
• The temperature can be adjusted.
− Fridge : from 0 °C to 6 °C
− Freezer : from -24 °C to -16 °C
• The actual inner temperature varies
depending on the food status, as the indicated
setting temperature is a target temperature,
not actual temperature within the appliance.
NOTE
• The default temperature setting may vary
depending on the appliance.
• Wait until two or three hours have passed
after connecting the appliance to the outlet
before storing food in the appliance.
• For ice making in normal climates, the freezer
temperature should be set to -18 °C or colder.
Setting Express Freeze
The function can quickly freeze a large amount
of ice or frozen foods.
• When you press the Express Freeze button,
the Express Freeze icon lights on the control
panel.
• The function is enabled and disabled in turn
each time you press the button.
• The Express Freeze function automatically
terminates after a specific period has passed.
Setting and Resetting Lock
This locks the buttons on the control panel.
• When you press the Lock button for 3
seconds, the Lock/Unlock icon on the control
panel lights. The function is enabled and
disabled in turn each time you press the
button.
• If you press a button other than lock when the
lock is set, the button will not function.
• To change a setting, first press the Lock
button for 3 seconds to disable the function.
NOTE
• The Lock function does not disable the
dispenser operation.
• When you press a button other than lock
when the lock is set, the Lock/Unlock icon on
the control panel will flash 3 times.
Water and Ice Dispenser
You can dispense cubed ice, water and crushed
ice by pressing the respective button for the
desired mode.
• When you press the Cubed, Water or Crushed
button on the control panel, the lamp on the
control panel will turn on and the desired
mode will be set. At this time, when you press
the dispenser lever, the selected function
(cubed ice, water and crushed ice) will be
dispensed.
• The function is enabled and disabled in turn
each time you press the button on the control
panel.
27
EN
CAUTION
• Keep children away from the dispenser to
prevent children playing with or damaging the
controls.
• Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also
necessary if the appliance has not been used
for a long time. It is normal for milky / cloudy
water to be dispensed after replacing the
water filter. This air in the water will eventually
clear and is safe to drink during this transition.
NOTE
• If you open the fridge door while water, cubed
ice or crushed ice is being dispensed,
dispensing will be paused. When you close
the door, the selected item for the previously
set mode will continue to be dispensed.
• If the cup rim is small, water may splash out
of the glass or miss it completely.
• Use a cup with a rim of over 68 mm in
diameter when dispensing water, cubed ice or
crushed ice.
• When the ice maker produces smaller ice
cubes, or the cubes become lumped together,
the amount of water supplied to the ice maker
may be low due to insufficient water in the
water tank. If ice is not used frequently, it may
also lump together.
• Constant dispensing of Crushed ice may
cause the dispenser chute to become blocked
with the residue of the crushed ice. it is
recommended that cubed ice dispensing be
used occasionally to counteract this formation.
Automatic Icemaker
The automatic icemaker can automatically make
10 cubes at a time, over 100 pieces within a
24hr period but only if conditions are favorable.
This amount may vary according to the
environment (ambient temperature around the
appliance, frequency of the door being opened,
amount of food stored in the appliance, etc.).
• If the ice bin is completely filled with ice, ice
production will stop.
• Sound of ice dropping into the ice bin is
normal.
• The icemaker produces ice normally when
approximately 48 hours have passed after the
appliance is initially installed and the icemaker
On/Off switch is in the On position.
• Discard ice produced for the first time without
using it.
• While the automatic icemaker is operating, do
not touch it with your hands directly.
• If ice cubes are stored in the ice bin for a long
period of time, they may clump together and
may not be separated easily. In such a case,
empty the ice bin and allow fresh ice to be
made.
Turning the Automatic Icemaker
On or Off
To turn off the automatic icemaker, set the
icemaker switch to OFF (O). To turn on the
automatic icemaker, set the switch to ON (I).
28
EN
Detaching the In-Door Ice Bin
1
Gently pull the handle to open the ice
compartment.
2
To remove the in-door ice bin, grip the front
handle, lift up slightly while holding both the
top and bottom parts (1), and slowly pull out
the bin as shown (2).
WARNING
• Do not touch the automatic icemaker’s
mechanical parts with your hand or a tool.
Otherwise, appliance damage or injury may
occur.
• Caution should be taken, as the automatic
icemaker operates continuously after the
freezer door is opened.
• Do not disassemble, repair or alter the
automatic icemaker. These tasks should only
be done by a service technician.
CAUTION
• The ice dispensing chute may become
blocked with frost if only crushed ice is used.
Remove the frost that accumulates by
removing the ice bin and clearing the passage
with a rubber spatula. Dispensing cubed ice
periodically can also help prevent frost
buildup.
• If discolored ice is dispensed, check the water
tank and the water supply for a possible
source. If the problem continues, contact the
LG Electronics customer information centre.
Do not use the ice or water until the problem
is corrected.
• Dispense ice into a glass before filling it with
water or other beverages. Splashing may
occur if ice is dispensed into a glass that
already contains liquid.
• Do not touch the ice outlet or the automatic
icemaker with your hand or a tool. Otherwise,
appliance damage or injury may occur.
• When refitting the ice bin, ensure that it is
placed correctly. If it is tilted or unlevel, it may
not continue to make ice due to sensor
disruption.
• Never use a glass that is exceptionally narrow
or deep. Ice may jam in the ice passage,
affecting the performance of the appliance.
• Keep the glass at a proper distance from the
ice outlet. A glass held too close to the outlet
may prevent ice from dispensing.
• Dispose of the ice inside the ice bin if you go
on vacation or if an extended power outage
occurs. Water from melting ice may drop from
the dispenser onto the floor.
• Filling the ice bin with ice cubes that were not
made by the ice maker can cause damage to
the ice bin and the dispensing auger to
malfunction.
29
EN
Folding Door Mullion
This door mullion prevents cold air from leaking
from the appliance.
CAUTION
• The door alarm will sound every 30 seconds if
the door remains open longer than one
minute. Ensure that the folding mullion is
folded in before closing the left-hand door.
• To reduce the risk of door scratches and
breaking the centre door mullion, make sure
that the appliance door mullion is always
folded in.
Door in Door ( * )
Pull the lever at the bottom of the door upwards
until the door in door opens.
There is plenty of storage space inside the door
in door and its surrounding baskets, allowing
you to store food in an organized manner.
Removing the Case from the Door
in Door
Hold the case from inside the door in door with
both hands and remove it by lifting it upward.
Refitting the Door in Door Case
Mount them in the reverse order of the removal
process.
NOTE
• (*) means that this feature varies depending
on the model purchased.
InstaView Function ( * )
The InstaView function on the Door-in-Door lets
you see if you’re running low on frequently used
items like beverages and snacks, without
opening the refrigerator door.
30
EN
1
Knock twice on the glass to turn the LED
light inside the Door-in-Door on or off.
2
The LED light turns off automatically after
ten seconds.
• The InstaView Door-in-Door function is
disabled when the right refrigerator door and
the left freezer door are open, for two seconds
after closing the door, and when the ice
dispenser is in use.
• Knock near the center of the glass. Knocking
near the edges of the glass may not activate
the InstaView Door-in-Door function properly.
• Knock hard enough that the knocking sound is
audible.
• The InstaView Door-in-Door function may
activate if a loud noise occurs near the
refrigerator.
NOTE
• (*) means that this feature varies depending
on the model purchased.
Using the Folding Shelf
Store taller items, such as a gallon container or
bottles, by pushing the front half of the shelf
underneath the back half the shelf. Pull the front
of the shelf forward to return to a full shelf.
CAUTION
• Glass shelves are heavy. Use special care
when removing them.
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
Other Functions
Door Open Alarm
The alarm sounds 3 times in 30 second
intervals if the door (fridge compartment, freezer
compartment, Door-in-Door) is left open or not
completely closed for one minute.
• Contact the LG Electronics customer
information centre if the alarm sound
continues even after closing the door.
Failure Detection
The appliance can automatically detect
problems during the operation.
• If a problem is detected, the appliance may
not operate and an error code is displayed
even when any button is pressed.
• If an error code is indicated on the display, Do
not turn off the power. Immediately contact the
LG Electronics customer information center
and report the error code. If you turn off the
power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
31
SMART FUNCTIONS
EN
Using the LG SmartThinQ
Application
• For appliances with the or logo
Things to check before using LG
SmartThinQ
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may fail
altogether.
2
Turn off the Mobile data or Cellular Data
on your smartphone.
• For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3
Connect your smartphone to the wireless
router.
NOTE
• To verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• The network connection may not work
properly depending on the Internet service
provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
• If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
• If the security protocol of the router is set to
WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
Installing LG SmartThinQ
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
32
EN
Wi-Fi Function
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as
a correct way of using the appliance based on
the pattern of use.
Settings
Allows you to set various options on the
appliance and in the application.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without
notice to users.
• Functions may vary by model.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the refrigerator
to connect to a home Wi-Fi network. The Wi-Fi
icon shows the status of the refrigerator’s
network connection. The icon illuminates when
the refrigerator is connected to the Wi-Fi
network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
appliance.
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG
SmartThinQ application and follow the
instructions in the application to register the
appliance.
NOTE
• To disable the Wi-Fi function, press and hold
the Wi-Fi button for 3 seconds. Wi-Fi icon will
be turned off.
RF Radiation Exposure Statement
This equipment shall be installed and used at a
minimum distance of 20 cm from the human
body.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to [email protected]. This
offer is valid for a period of three years after our
last shipment of this product. This offer is valid
to anyone in receipt of this information.
33
EN
Using Smart Diagnosis™
• For appliances with the or logo
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Lock button to activate the lock
function.
• If the lock function has been activated
already, press the Lock button to
deactivate the lock function, and then
press the Lock button again to activate
the lock function.
• Please note that the Smart Diagnosis
function will not operate until five minutes
has passed since the lock function was
activated.
2
Open the fridge door and then hold the
phone on the upper right speaker hole.
• Position the phone so that its microphone
is aligned with the speaker hole.
3
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
NOTE
• Position the phone so that its microphone is
aligned with the speaker hole.
• The Smart Diagnosis™ sound is generated
after around three seconds.
• Hold the phone to the upper right speaker
hole and wait while the data is transmitted.
• Do not take the phone off the speaker hole
while the data is transmitted.
• The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
• When the data transfer is complete, the
transfer completion message is displayed and
the control panel is automatically turned off
and then on again after a few seconds.
Afterwards the customer information centre
explains the diagnosis result.
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can transmit a better signal if you use
a land line home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
34
MAINTENANCE
EN
Notes for Cleaning
• When removing a shelf or drawer from inside
the appliance, remove all stored foods from
the shelf or drawer to prevent injury or
damage to the appliance.
− Otherwise, injury may occur due to the
weight of stored foods.
• When cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the
outlet to avoid any static discharge that can
damage the electronics or cause an electric
shock Regular cleaning of the rear and side
ventilation covers is recommended to maintain
reliable and economical operation of the unit.
• Detach the shelves and drawers and clean
them with water, and then dry them
sufficiently, before replacing them.
• Regularly wipe the door gaskets with a wet
soft towel.
• Door basket spills and stains should be
cleaned as they can compromise storage
ability of the basket and could even be
damaged.
• After cleaning, check if the power cable is
damaged.
• Keep the air vents on the exterior of the
appliance clean.
− Blocked air vents can cause fire or appliance
damage.
• Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto
paste wax). Apply wax with a clean, soft cloth.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
− This may cause discoloration or damage to
the appliance.
− Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
• For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm
water. Do not use abrasive or harsh cleaners.
Dry thoroughly with a soft cloth. Do not use
contaminated cloths when cleaning the
stainless steel doors. Always use a dedicated
cloth and wipe in the same direction as the
grain. This helps reduce surface staining and
tarnishing.
• Never clean the shelves or containers in the
dishwasher.
− The parts may become deformed due to the
heat.
• If the appliance is equipped with LED interior
lamps, do not remove lamp cover and lamp in
any attempt to repair or service it. Please,
contact the LG Electronics customer
information centre.
Cleaning the Condenser
Cover
Use a vacuum cleaner with a brush to clean the
condenser cover and vents. Do not remove the
panel covering the condenser coil area.
35
EN
Cleaning the Water Dispenser
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due
to spilled ice or water. Wipe the entire area with
a damp cloth.
Cleaning the Water and Ice Outlet
Wipe the water or ice outlet frequently with a
clean cloth as it may get dirty easily. Please
note that lint from a cloth may adhere to the
outlet.
Water Outlet
Ice Outlet
Cleaning the Fridge Shelf
Removing the Fridge Shelf
1
Open the fridge doors completely.
2
Tilt the front of the shelf up slightly and then
lift the shelf straight up.
3
Pull the shelf out tilted at an angle.
Refitting the Fridge Shelf
Refit the Shelf in the reverse sequence of their
removal.
CAUTION
• Make sure that shelves are level from one
side to the other. Failure to do so may result
in the shelf falling or food spilling.
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
• Glass shelves are heavy. Use special care
when removing them.
Cleaning the Fridge Shelf
Removing the Folding Shelf
1
Tilt up the back of the shelf and lift it
straight up.
2
Pull the shelf out tilted at an angle.
36
EN
Refitting the Folding Shelf
Tilt the back of the shelf up and guide the rear
shelf hooks into the slots. Then, lower the back
of the shelf so that the hooks drop into the
slots.
CAUTION
• Make sure that shelves are level from one
side to the other. Failure to do so may result
in the shelf falling or food spilling.
Cleaning the Vegetable
Drawer
Removing the Vegetable Drawer
1
Open the doors completely and remove the
contents of the Door-in-Door cases and
baskets. Remove the Door-in-Door case
from the appliance.
2
Remove the contents of the drawer. Hold
the handle of the drawer and gently pull it
out completely until it stops. Repeat to
remove the second drawer.
3
Tilt the cover slightly and support it with one
hand.
4
Pull the cover out tilted at an angle.
Refitting the Vegetable Drawer
1
Open the fridge doors comletely.
2
Insert the bottom of the vegetable drawer
into its original position and ently push it
back in while lowering it.
37
EN
Cleaning the Door-in-Door
Compartment
Removing the Door-in-Door
Compartment
1
Lift the case from Door-in-Door up and take
it out with both hands.
2
Lift up and pull out the Door-in-Door Basket,
repeat with second basket.
3
Hold both ends of one bin and lift up the
remaining door bins, repeat with second
bin.
Refitting the Door-in-Door
Compartment
Mount them in the reverse order of the removal
process.
Cleaning the Freezer Drawer
The sliding freezer drawers allow easy access
and convenience of use.
Use the upper compartments to store packaged
frozen foods and frequently-used foods.
Use the lower compartment for larger frozen
foods and items stored for longer periods.
Removing the Freezer Drawers
1
Open both freezer doors completely. Pull
out the freezer trays and drawers to full
extension and remove all of the contents.
2
With the drawer fully extended, lift up the
front and pull the drawer out to remove it.
38
EN
CAUTION
• The drawers are heavy. Always use two hands
when removing or assembling the drawers to
avoid product damage or personal injury.
• Always open the freezer doors completely
before removing or assembling the drawers.
Assembling the Freezer Drawer
1
Open both freezer doors completely. Raise
the front of the drawer slightly and insert the
rollers on the drawer's sides into the guides
in the freezer compartment.
2
Gently push the drawer in while lowering it
into place.
CAUTION
• The drawers are heavy. Always use two hands
when removing or assembling the drawers to
avoid product damage or personal injury.
• Always open the freezer doors completely
before removing or assembling the drawers.
Replacing the Pure N Fresh
Filter
To maintain the performance of the Pure N
Fresh filter, if a message indicating the filter
replacement is displayed, replace the filter as
soon as possible.
1
If Replace Filter icon lights on the control
panel, replace the Pure N Fresh filter.
2
Rotate the filter cover counterclockwise to
release the tabs, and remove the cover.
3
Remove the filter from the inside of the
cover by pressing the side of the filter in
and pulling the center out.
39
EN
4
Place the new filter inside of the cover with
the side that says FRONT facing outward.
5
Align tabs on the filter cover with hooks
on the refrigerator wall.
6
Rotate the air filter cover clockwise until the
hooks engage and the cover locks in place.
7
Press and hold the Pure N Freshbutton on
the control panel for 3 seconds to reset the
filter sensor.
NOTE
• Be careful not to catch your finger when
mounting the filter. Doing so may result in
injuries or malfunctions.
• If the replacement period has passed, the
bacteria and odor removal performance may
deteriorate.
• Note that if you wash the filter with water, the
filter performance may also deteriorate.
• Caution should be taken not to change the
direction of the filter to be inserted into the
filter cover.
• When setting the appliance to On or Power
mode after replacing the filter, check if the
LED lamp near the filter is on.
• The filter can be purchased from an LG
Electronics customer information centre.
Replacing the Water Filter
Replace the disposable water filter when
indicated on the Replacement Filter icon or at
least every 6 months.
To give you preparation time to get a new filter,
the light will come on just before the capacity of
the current filter runs out. Changing the filter on
time provides you with fresh and clean water
from the appliance.
1
Unplug the appliance.
2
Turn off the water supply to the appliance.
3
Open the Water filter cover.
40
EN
4
Remove the disposable water filter.
5
Replace with a new water filter. Insert the
new filter into the filter head and rotate it
clockwise until the arrow on the new filter
lines up with the arrow on the filter head.
Swing the filter back into the compartment.
6
Refit the Water filter cover.
7
Turn on the water supply and switch on the
appliance. Check the filter for any leaks.
8
Press and hold the Water Filter button for
three seconds. This resets the Replacement
Filter icon. The new water filter has been
activated.
NOTE
• When removing the water filter, wipe any
excess water that may have trickled from the
filter head with a dry paper towel.
41
TROUBLESHOOTING
EN
Symptoms Reason Solution
There is no
refrigeration
or freezing.
Is there a power interruption? • Check the power of other appliances.
If the power plug unplugged from the
outlet?
• Plug the power plug in the outlet
properly.
There is poor
refrigeration
or freezing.
Is the fridge or freezer temperature
set to its warmest setting?
• Set the fridge or freezer temperature
to Mid setting or colder.
Is the appliance in direct sunlight, or
is it near a heat generating object
such as cooking oven or heater?
• Check the installation area and
reinstall it away from heat generating
objects.
Did you store hot food without
cooling it first?
• Cool the hot food first before putting it
in the fridge or freezer compartment.
Did you put in too much food?
• Maintain an appropriate space
between food.
Are the appliance doors completely
closed?
• Completely close the door and make
sure that stored food is not obstructing
in the door.
Is there enough space around the
appliance?
• Adjust the installation position to make
enough space around the appliance.
The appliance
contains a
bad smell.
Is the fridge or freezer temperature
set to 'Warm'?
• Set the fridge or freezer temperature
to Mid setting or colder.
Did you put in food with a strong
smell?
• Store foods with strong smells in a
sealed containers.
Vegetables or fruit may have spoiled
in the drawer?
• Throw away rotten vegetables and
clean the vegetable drawer. Do not
store vegetables too long in the
vegetable drawer.
The inside
lamp in the
appliance
does not turn
on.
Does the inside lamp in the appliance
turn off?
• It is not possible for customers to
replace the inside lamp in the
appliance as they are not serviceable.
If the inside lamp does not turn on,
please contact the LG Electronics
customer information centre.
The appliance
door is not
closed tightly.
Is the appliance leaning forward?
• Adjust the front feet to raise the front
side slightly.
Were the shelves properly
assembled?
• Refit the shelves if needed.
Did you close the door with
excessive force?
• If you apply too much force or speed
when closing the door, it may remain
briefly open before closing. Make sure
that you do not slam the door closed.
Close without force.
42
EN
Symptoms Reason Solution
It is difficult to
open the
appliance door.
Did you open the door right after
you closed it?
• If you try to open the appliance door
within one minute after you closed it,
you may have difficulties because of
the pressure inside the appliance.
Try to open the appliance door again
in a few minutes so that the internal
pressure stabilizes.
Door mullion
does not fold in
and out properly.
Are front leveling legs extended,
appliance level, and doors aligned?
• Once the door baskets are filled, the
doors may become misaligned,
preventing the door mullion or the
Auto Open Door function from
working properly. Extend both front
leveling legs fully so they are in firm
contact with the floor. Follow the
instruction in the Door Alignment
section to raise the left appliance
door until the door mullion is once
again working properly. Adjust the
right appliance door so it aligns with
the left appliance door.
There is
condensation
inside the
appliance or on
the bottom of the
vegetable drawer
cover.
Did you store hot food without
cooling it first?
• Cool the hot food first before putting
it in the fridge or freezer
compartment.
Did you leave the appliance door
open?
• Although the condensation will
disappear soon after you close the
appliance door, you can wipe it with
a dry cloth.
Do you open and close the
appliance door too frequently?
• Condensation can form due to the
temperature difference from the
outside. Wipe out the dampness with
a dry cloth.
Did you put warm or moist food
inside without sealing it in a
container?
• Store food in a covered or sealed
container.
Frost has formed
in the freezer
compartment.
Doors may not be closed properly?
• Check if the food item inside the
appliance is blocking the door and
make sure that the door is tightly
closed.
Did you store hot food without
cooling it first?
• Cool the hot food first before putting
it in the fridge or freezer
compartment.
Is the air entry or exit of the freezer
compartment blocked?
• Make sure that air entry or exit is not
blocked so that the air can circulate
inside.
Is the freezer compartment
overfilled?
• Maintain an appropriate space
between items.
43
EN
Symptoms Reason Solution
Frost or
condensation
has formed
inside or outside
the appliance.
Did you open and close the
appliance door frequently or is the
appliance door improperly closed?
• Frost or condensation can form if the
outside air penetrates inside the
appliance.
Is the installation environment
humid?
• Condensation can appear on the
exterior of the appliance if the
installation area is too humid or on a
humid day such as a rainy day. Wipe
off any moisture with a dry cloth.
The appliance is
noisy and
generates
abnormal
sounds.
Is the appliance installed on a weak
floor or improperly leveled?
• Install the appliance on a firm and
level floor.
Does the rear of the appliance
touch the wall?
• Adjust the installation position to
allow enough clearance around the
appliance.
Are objects scattered behind the
appliance?
• Remove the scattered objects from
behind the appliance.
Is there an object on top of the
appliance?
• Remove the object on top of the
appliance.
The side or front
of the appliance
is warm.
There are anti condensation pipes
fitted to these areas of the
appliance to reduce condensation
forming from around the door area.
• The heat releasing pipe to prevent
condensation is installed on the front
and side of the appliance. You may
feel it particularly hot right after the
appliance is installed or during the
summer. You can be assured that
this is not a problem and is quite
normal.
There is water
inside or outside
of the appliance.
Is there water leakage around the
appliance?
• Check if the water has leaked from a
sink or another place.
Is there water on the bottom of the
appliance?
• Check if the water is from the
thawed frozen food or a broken or
dropped container.
44
EN
Symptoms Reason Solution
The automatic
icemaker does
not produce ice
or produces a
small amount of
ice.
Did you install the appliance
recently?
• The ice maker produces ice normally
when approximately 48 hours have
passed after the appliance is
installed.
Did you connect the water supply
pipe to the appliance and open the
supply valve?
• Connect the water supply pipe to the
appliance and open the supply valve
completely.
Is the water supply hose bent?
• If the water supply hose is bent, the
water flow could be compromised.
Have you dispensed a large amount
of ice recently?
• It takes approximately 24 hours to
produce more ice in the automatic
icemaker. Please wait.
Did you set the ice maker switch or
the automatic icemaker button on
the control panel to ON?
• Press I on the automatic icemaker
switch or set ON for the automatic
icemaker button on the control panel.
(For more details on how to use, visit
LG electronics website or use your
smart device.)
Is the temperature of the freezer
compartment set too high?
• If the set temperature is too warm,
ice will be produced slowly or not at
all. Set the Freezer temperature to
-18 °C for normal operation of the
automatic icemaker.
Have you been opening the
appliance door frequently?
• If you open the appliance door
frequently, cold air will escape,
lowering the speed of ice production.
Do not open and close the appliance
door frequently.
Is the appliance door completely
closed?
• If the appliance door is not
completely closed, the temperature
of the freezer compartment will
increase, slowing down the ice
production speed. Close the
appliance door completely.
Ice is not
dispensed.
Is there ice in the ice bin?
• Check whether there is ice in the ice
bin.
Is the ice clumped in the ice bin?
• Separate the ice bin and shake it.
Discard the remaining clumped ice
after shaking the ice bin.
45
EN
Symptoms Reason Solution
Ice is not
dispensed.
Unable to hear the sound of ice
coming out?
• In the control panel, select the
modes for cubed ice and crushed ice
alternately to dispense the ice.
Is the ice path blocked? (You can
check the ice passage by
separating the ice bin.)
• Ice may not be dispensed properly if
the ice passage is blocked. Check
the ice and clean the ice path
regularly.
Water does not
come out.
Are you using unfiltered water?
• Unfiltered water can contain a large
amount of various heavy metals or
foreign substances, so the filter may
be clogged in the early stage
regardless of the life of the filter.
The water dispenser tank may be
empty? (For non plumbed models
only)
• Fill the water dispenser tank.
Water does not come out when the
water tube is filled with air. (For non
plumbed models only)
• Remove the water dispenser tank by
pulling it out while holding the
handle. Fill the water dispenser tank
with water and refit it on the fridge
shelf.
Is the water supply valve closed?
(For plumbed models only)
• Open the water supply valve.
Water tastes
strange.
Is the taste of water different when
comparing it with the taste of water
from the previous water purifier?
• Has the purified water or cold water
not been used for an extended
period of time?
Has it been a long time since you
installed and replaced the filter?
• If an expired filter is used, the
purification performance may
decline. It is recommended to
replace the filter according to the
filter replacement period.
Have you flushed out the filter
properly in the initial stage after
installing it?
• When you install or replace the filter
for the first time, you need to remove
air and activated carbon residue
from inside the filter. Use the
appliance after dispensing and
discharging approximately 5 litres of
purified water from the dispenser by
pressing the water dispensing lever.
(Activated carbon is harmless to
humans.)
Has the purified water or cold water
not been used for an extended
period of time?
• The taste of old water may change
due to bacterial growth. Use the
product after dispensing and
discharging approximately 5 litres
(approximately three minutes) from
the water dispenser.
46
EN
Symptoms Reason Solution
Clicking noises
The defrost control will click when
the automatic defrost cycle begins
and ends. The thermostat control
(or appliance control on some
models) will also click when cycling
on and off.
• Normal Operation
Rattling noises
Rattling noises may come from the
flow of appliance, the water line on
the back of the unit (for plumbed
models only), or items stored on
top of or around the appliance.
• Normal Operation
Appliance is not resting evenly on
the floor.
• Floor is weak or uneven or leveling
legs need to be adjusted. See the
Door Alignment section.
Appliance with linear compressor
was moved while operating.
• Normal operation. If the compressor
does not stop rattling after three
minutes, turn the power to the
appliance off and then on again.
Whooshing
noises
Evaporator fan motor is circulating
air through the fridge and freezer
compartments.
• Normal Operation
Air is being forced over the
condenser by the condenser fan.
• Normal Operation
Gurgling noises
Appliance flowing through the
cooling system
• Normal Operation
Popping noises
Contraction and expansion of the
inside walls due to changes in
temperature.
• Normal Operation
Vibrating
If the side or back of the appliance
is touching a cabinet or wall, some
of the normal vibrations may make
an audible sound.
• To eliminate the noise, make sure
that the sides and back do not make
any contact with any wall or cabinet.
47
EN
Symptoms Reason Solution
Your home
appliance and
smartphone is
not connected to
the Wi-Fi
network.
The password for the Wi-Fi that you
are trying to connect to is incorrect.
• Find the Wi-Fi network connected to
your smartphone and remove it, then
register your appliance on LG
SmartThinQ.
Mobile data for your smartphone is
turned on.
• Turn off the Mobile data of your
smartphone and register the
appliance using the Wi-Fi network.
The wireless network name (SSID)
is set incorrectly.
• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)
The router frequency is not 2.4
GHz.
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
to the wireless router. To check the
router frequency, check with your
Internet service provider or the router
manufacturer.
The distance between the appliance
and the router is too far.
• If the distance between the
appliance and the router is too far,
the signal may be weak and the
connection may not be configured
correctly. Move the location of the
router so that it is closer to the
appliance.
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