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Problems Solutions
The rolling brush
does not rotate.
• Clean the rolling brush.
• Check if the rolling brush and brush guard have been
installed properly.
RoboVac’s
movements or travel
path are abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning the power switch o and on.
RoboVac's cleaning
time becomes
shorter or is less
than 100 minutes.
• Make sure RoboVac is fully charged (indicated by a solid
blue LED light) before cleaning.
• The cleaning time will be aected by the suction mode
and floors/carpets to be cleaned:
• Standard suction mode (on hardwood floors): approx.
100 minutes of cleaning
• BoostIQ
TM
mode (on carpeting): approx. 60 minutes of
cleaning
• Max suction mode (on medium-pile carpets): approx.
40 minutes of cleaning
• If your cleaning time is much less than the time mentioned
above, contact eufy customer service for help.
RoboVac cannot
connect to a Wi-Fi
network.
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone are
close enough to ensure a strong signal strength.
• Make sure your Wi-Fi router supports the 2.4GHz and
802.11b/g/n bands; the 5GHz band is not supported. For
details, refer to the “Troubleshooting > Wi-Fi connection”
section in this manual.
You cannot control
RoboVac with
Amazon Alexa.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa
app onto your smart device and enabled “EufyHome -
RoboVac” Skill in the Amazon Alexa app. For details, refer
to the “Smart Integrations” page in the EufyHome App.
• Make sure you have an EufyHome account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-commands.
You cannot control
RoboVac with the
Google Assistant.
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app onto
your smart device and initiated the “EufyHome” action
in the Google Home app. For details, refer to the “Smart
Integrations” page in the EufyHome App.
• Check if you are using the proper commands when talking
to the Google Assistant. When making your request, first
say the wake words “Ok Google”.
• Repeat your question. Speak clearly to the Google
Assistant.
Troubleshooting
Problems Solutions
RoboVac cannot be
activated.
• Make sure the main power switch is in the ON position.
• Make sure the battery is fully charged.
• Replace the batteries (2 AAA) in the remote control.
• Make sure the remote control is within range (16 ft/5 m)
of RoboVac.
• If you still have trouble, turn o the main power switch
and then turn it back on.
The remote control
does not work.
• Replace the batteries in the remote control.
• Make sure RoboVac is turned on and fully charged.
RoboVac stops
working suddenly.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn o the main power switch,
wait for 2 seconds, and then turn it back on.
You cannot
schedule cleanings.
• Make sure the main power switch on the bottom of
RoboVac is turned on.
• You can set the time of day and scheduled cleaning time
via the EufyHome app.
• Make sure the scheduled time has been set correctly.
• Check if RoboVac’s power is too low to start cleaning.
• Cleaning schedules are erased when RoboVac is powered
o. If RoboVac is powered on without Internet access,
cleaning schedules will not synchronize and must be reset
via the app.
Suction power is
weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Check if the filter is wet due to water or other liquid on the
floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace the
Charging Base.
• Dust o the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is docked
onto the Charging Base. If not, contact the eufy service
center to repair or replace the Charging Base.
RoboVac cannot
return to the
Charging Base.
• Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the Charging Base.
• When RoboVac is in the vicinity of the Charging Base, it
will return more quickly. However, if the Charging Base is
located far away, RoboVac will need more time to return.
Please be patient as it works its way back.
• Clean the charging contact pins.
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