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UNITED STATES AND CANADA
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF
THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS WARRANTY
CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE
VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT
FOR A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action waiver for
United States residents. If you live in the United States, the binding arbitration agreement
and class action waiver aect your rights under this warranty. Please read the text under
the section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents
Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below for
one (1) year from the date of original purchase. For commercial use, VIZIO warrants
this product on the terms set forth below for ninety (90) days from the date of original
purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when the
product is used normally in accordance with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser of
a new product. The purchase must have been made from an authorized retailer in the
United States (including Puerto Rico) or Canada. The product must also be located in the
country where it was purchased at the time of warranty service.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help and
troubleshooting. To obtain warranty service, contact VIZIO Technical Support via email
at [email protected] or via phone at 877 MY VIZIO (877-698-4946). The VIZIO
Technical Support hours are 6:00AM to 9:00PM Monday through Friday and 7:00AM to
4:00PM Saturday and Sunday, Pacic Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service center.
You may be required to supply a purchase receipt (or copy) to show that the product is
within the warranty period.
When you return a product to a VIZIO service center, you must ship the product in its
original packaging or in packaging that aords an equal degree of protection. VIZIO
Technical Support will provide instructions for packing and shipping the product to the
VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE
DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If
this occurs, your product will be restored to its original state. You will be responsible for
restoring all applicable user data and downloaded applications. Recovery and reinstallation
of user data and downloaded applications is not covered under this warranty. In order to
protect your personal information, VIZIO recommends that you always clear all personal
information from the product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option)
repair or replace it, or refund the purchase price to you. There will be no charge for parts
or labor during the warranty period. Replacement parts may be new or recertied at
VIZIO’s option and sole discretion. Replacement parts and VIZIO’s labor are warranted
for the remaining portion of the original warranty or for ninety (90) days from warranty
service, whichever is longer.
Types of Service
Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not
responsible for transportation costs to the service center, but VIZIO will cover return
shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper
operation; (d) improper voltage supply or power surges; (e) signal issues; (f) damage from
shipping; (g) acts of God; (h) customer misuse, modications or adjustments; (i) installation,
set-up, or repairs attempted by anyone other than by a VIZIO authorized service center;
(j) products with unreadable or removed serial numbers; (k) products requiring routine
maintenance; or (l) products sold “AS IS”, “CLEARANCE”, “FACTORY RECERTIFIED”, or by a
non-authorized reseller.
What to Do If You Are Not Satised With Service
If you feel VIZIO has not met its obligations under this warranty, you may attempt to
resolve the issue informally with VIZIO. If you are unable to resolve the issue informally
and wish to le a formal claim against VIZIO, and if you are a resident of the United States,
you must submit your claim to binding arbitration according to the procedures described
below, unless an exception applies. Submitting a claim to binding arbitration means that
you do not have the right to have your claim heard by a judge or jury. Instead your claim
will be heard by a neutral arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR HAVE
OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING IN ANY
WAY TO YOUR VIZIO PRODUCT, INCLUDING ANY CONTROVERSY OR CLAIM ARISING
OUT OF OR RELATING TO THIS WARRANTY, A BREACH OF THIS WARRANTY, OR THE
VIZIO PRODUCT’S SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING
ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION AND
CONDUCTED BY A SINGLE ARBITRATOR APPOINTED BY THE AMERICAN ARBITRATION
ASSOCIATION, IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS
SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn
more about the American Arbitration Association and its rules for arbitration by visiting
www.adr.org or by calling 800-778-7879. Since this warranty concerns a transaction in
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LIMITED WARRANTY INFORMATION
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