User Manual GE Profile PT9800SHSS Wall Oven

In order to return damaged or unneeded parts, you need to complete the online returns process and get a Return Materials Authorization (RMA) number. Through this process, you will be given instructions on how to return the item, including the return shipping address. A RMA number is required for a return and must be visible on the return package or the return will not be processed.

Returning a Part
- If you ordered a part online that you would like to return, please start by requesting a Return Materials Authorization (RMA). Once you complete and submit the return form, you will receive a confirmation email within approximately 20 minutes. Print the shipping label included in the email and attach to the outside of your package. The label contains the RMA number and correct warehouse address for your return. To receive credit for returned part and accessories, all items must be in sellable condition. Please allow one billing cycle for your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date the part or accessory was shipped to you from our warehouse. The part or accessory may be returned for a $15 re-stocking fee between 31 and 90 days from shipment. After 90 days the part or accessory may not be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the reason for the return is determined to be our error, we will refund the shipping cost of your original order.
Need to Exchange?
- If you're looking to exchange a part or accessory you purchased, complete the returns process for the current item and place a new order for the item you need.

Parts and accessories may be returned for credit up to 90 days from the date the part or accessory was shipped to you from our warehouse. Returns need at least one billing cycle (30 days) to be processed before your account can be credited.
- 30 Day Return Policy Items may be returned within 30 days from the date they were shipped from our warehouse without a restocking fee.
- 31-90 Day Return Policy Items may be returned within 31-90 days from the date they were shipped from our warehouse. A $15 restocking fee will be charged.
- Over 90 Day Return Policy Items that were shipped more than 90 days ago cannot be returned.